• Manage content for social media conversations and activities
• Maintain a good relationship between the client and the agency
• Manage VOC (voice of the consumer) and escalate as necessary and appropriate; monitor
conversations and user-generated comments and escalate to internal and client
stakeholders as necessary
• Post content for feeds and discussion-starter topics including writing Facebook status
updates, tweets, blog posts, etc. in alignment with global/local client social strategies
• Manage daily operations of page/channel including themes/skin/layout changes when
appropriate
• Maintain editorial calendars
• Adhere to the standard practices guide for social channel responsibilities and guidelines
• Review and respond to user-generated comments in order to foster a positive community
and add value to the users’ experience as outlined in the schedule
• Enforce Social Media Guidelines as defined by global/local client social media strategies
• Identify, locate and engage advocates and influencers within the various social community
sites to foster dialogue and allow discussions about client’s products and
promotions/campaigns
• Pull and interpret data using a basic analytics report template during
campaign/promotions to highlight key findings from social media forums; key areas of the
report template may include:
- Activity on pages/channel management
- Community activity (fans, posts, comments, conversation topics, etc)
- Moderation actions (posts, comments and content removal and/or banning)

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance