Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

As a Salesforce Architect, you will lead the design and implementation of Salesforce solutions that enhance business performance, with a primary focus on Sales Cloud and Service Cloud capabilities. You will partner with stakeholders to optimize sales processes, improve customer engagement, and enable data-driven decision-making through scalable, high-impact Salesforce architectures.

Your Impact

• Design and implement end-to-end Salesforce Sales Cloud solutions that streamline lead management, opportunity tracking, forecasting, and sales performance.

• Leverage Service Cloud capabilities to support efficient case management, omnichannel customer support, and knowledge base optimization.

• Collaborate with business stakeholders to translate sales and service requirements into robust, scalable technical designs.

• Define best practices for data model design, security, automation (Flows, Process Builder, Apex), and integration with external systems (ERP, marketing, analytics).

• Lead and mentor development teams, ensuring adherence to architectural standards and Salesforce best practices.

• Partner with functional teams to drive CRM adoption and maximize ROI from the Salesforce ecosystem.

• Stay current with Salesforce releases, particularly enhancements to Sales Cloud and Service Cloud, and proactively recommend adoption strategies.

Skills & Experience

• 7+ years of hands-on Salesforce experience, with deep expertise in Sales Cloud (lead-to-cash, pipeline management, forecasting, territory management, quote-to-order).

• Strong understanding of Service Cloud architecture, including case routing, omni-channel, knowledge management, and service analytics.

• Proficiency in Salesforce configuration and development (Apex, Lightning Web Components, declarative tools).

• Experience designing and integrating Salesforce solutions at enterprise scale, including API-based integrations (REST/SOAP).

• Strong knowledge of Salesforce data modeling, role hierarchy, security model, and governance best practices.

• Experience working in Agile delivery environments using tools such as Jira and Confluence.

• Excellent communication skills, with the ability to translate technical designs into business outcomes for executive stakeholders.

Set Yourself Apart With

• Salesforce certifications such as Application Architect, System Architect, or Sales Cloud Consultant.

• Proven success in large-scale Sales Cloud transformations (forecasting, CPQ, opportunity management, or partner relationship management).

• Experience implementing Service Cloud capabilities such as omni-channel routing, Knowledge, or Experience Cloud for customer self-service.

• Knowledge of CI/CD pipelines and DevOps practices for Salesforce.

• Familiarity with additional Salesforce products such as CPQ, Revenue Cloud, or Einstein Analytics.

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com