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Global Operations Lead, HCP Engagements - Managed Services Health PLS

PwC

Global Operations Lead, HCP Engagements - Managed Services Health PLS

PwC logo

PwC

contract

Posted: December 8, 2025

Number of Vacancies: 1

Job Description

Global Operations Lead, HCP Engagements - Managed Services Health PLS

Global Operations Lead, HCP Engagements - Managed Services Health PLS

Job Category Risk and Compliance Level Senior Manager Specialty/Competency Managed Services Time Type Full time Travel Requirements Up to 40% Job ID 672356WD Location(s) NC-Raleigh, NC-Charlotte, IL-Chicago, OH-Cincinnati, OH-Cleveland, SC-Columbia, OH-Columbus, TX-Dallas, VA-Richmond, MD-Baltimore, NY-Rochester, IL-Rosemont, MA-Boston, CA-Sacramento, MO-St. Louis, UT-Salt Lake City, TX-San Antonio, CA-San Diego, CA-San Francisco, CA-Silicon Valley, PR-San Juan, WA-Seattle, SC-Spartanburg, NY-Albany, CT-Stamford, FL-Tampa, GA-Atlanta, OH-Toledo, OK-Tulsa, TX-Austin, DC-Washington, CO-Denver, IA-Des Moines, MI-Detroit, NY-Buffalo, NJ-Florham Park, TX-Fort Worth, NC-Greensboro, CT-Hartford, TX-Houston, IN-Indianapolis, MI-Grand Rapids, CA-Irvine, FL-Jacksonville, MO-Kansas City, NV-Las Vegas, AR-Little Rock, CA-Los Angeles, KY-Louisville, AL-Birmingham, AR-Fayetteville, NY-Melville, FL-Miami, WI-Milwaukee, MN-Minneapolis, VT-Montpelier, TN-Nashville, LA-New Orleans, NY-New York, OK-Oklahoma City, PA-Philadelphia, AZ-Phoenix, PA-Pittsburgh, OR-Portland

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Craft and convey clear, impactful and engaging messages that tell a holistic story.
  • Apply systems thinking to identify underlying problems and/or opportunities.
  • Validate outcomes with clients, share alternative perspectives, and act on client feedback.
  • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
  • Deepen and evolve your expertise with a focus on staying relevant.
  • Initiate open and honest coaching conversations at all levels.
  • Make difficult decisions and take action to resolve issues hindering team effectiveness.
  • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.


PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Minimum Degree Required

Bachelor's Degree

Minimum Year(s) of Experience
7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Degree Preferred
Master's Degree
Certification(s) Preferred

CMP or HMCC

Preferred Knowledge/Skills

Demonstrates extensive knowledge and/or a proven record of success in the following areas: 

  • HCP, HCO and Patient Engagement Operations 
  • Mentoring junior team members; 
  • Monitoring financials and maintain budget profitability; 
  • Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role; 
  • Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement;  
  • Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps; 
  • Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand; 
  • Working with global tech team and developers on application modification and bug fixes; 
  • Leading teams of individuals with a positive attitude;  
  • Communicating with senior leadership and senior client stakeholders; 
  • Delivering consistent “white glove” customer service;  
  • Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations; 
  • Strong research skills;   
  • Experience contracting is preferable;  
  • Financial acumen for reconciling budgets;;  
  • Has strong attention to detail;  
  • Familiarity with Advanced Excel and Power BI;  
  • Strong English language reading comprehension and writing skills;   
  • Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy. 

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Global Operations Lead, HCP Engagements - Managed Services Health PLS

Locations

  • Raleigh, NC, United States
  • Charlotte, NC, United States
  • Chicago, IL, United States
  • Cincinnati, OH, United States
  • Cleveland, OH, United States
  • Columbia, SC, United States
  • Columbus, OH, United States
  • Dallas, TX, United States
  • Richmond, VA, United States
  • Baltimore, MD, United States
  • Rochester, NY, United States
  • Rosemont, IL, United States
  • Boston, MA, United States
  • Sacramento, CA, United States
  • St. Louis, MO, United States
  • Salt Lake City, UT, United States
  • San Antonio, TX, United States
  • San Diego, CA, United States
  • San Francisco, CA, United States
  • Silicon Valley, CA, United States
  • San Juan, PR, United States
  • Seattle, WA, United States
  • Spartanburg, SC, United States
  • Albany, NY, United States
  • Stamford, CT, United States
  • Tampa, FL, United States
  • Atlanta, GA, United States
  • Toledo, OH, United States
  • Tulsa, OK, United States
  • Austin, TX, United States
  • Washington, DC, United States
  • Denver, CO, United States
  • Des Moines, IA, United States
  • Detroit, MI, United States
  • Buffalo, NY, United States
  • Florham Park, NJ, United States
  • Fort Worth, TX, United States
  • Greensboro, NC, United States
  • Hartford, CT, United States
  • Houston, TX, United States
  • Indianapolis, IN, United States
  • Grand Rapids, MI, United States
  • Irvine, CA, United States
  • Jacksonville, FL, United States
  • Kansas City, MO, United States
  • Las Vegas, NV, United States
  • Little Rock, AR, United States
  • Los Angeles, CA, United States
  • Louisville, KY, United States
  • Birmingham, AL, United States
  • Fayetteville, AR, United States
  • Melville, NY, United States
  • Miami, FL, United States
  • Milwaukee, WI, United States
  • Minneapolis, MN, United States
  • Montpelier, VT, United States
  • Nashville, TN, United States
  • New Orleans, LA, United States
  • New York, NY, United States
  • Oklahoma City, OK, United States
  • Philadelphia, PA, United States
  • Phoenix, AZ, United States
  • Pittsburgh, PA, United States
  • Portland, OR, United States

Salary

124,000 - 280,000 USD / yearly

Skills Required

  • Excelintermediate
  • Power BIintermediate
  • Leadershipintermediate
  • Project Managementintermediate
  • Taxintermediate
  • Auditintermediate

Responsibilities

  • paced environment, with a strong emphasis on quality and accuracy.

Benefits

  • general: Medical
  • general: Dental
  • general: Vision
  • general: 401k
  • general: Vacation
  • general: Sick leave
  • general: Bonus
  • general: Health

Travel Requirements

Up to 40%

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Tags & Categories

Risk and ComplianceProfessional ServicesConsulting

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PwC logo

Global Operations Lead, HCP Engagements - Managed Services Health PLS

PwC

Global Operations Lead, HCP Engagements - Managed Services Health PLS

PwC logo

PwC

contract

Posted: December 8, 2025

Number of Vacancies: 1

Job Description

Global Operations Lead, HCP Engagements - Managed Services Health PLS

Global Operations Lead, HCP Engagements - Managed Services Health PLS

Job Category Risk and Compliance Level Senior Manager Specialty/Competency Managed Services Time Type Full time Travel Requirements Up to 40% Job ID 672356WD Location(s) NC-Raleigh, NC-Charlotte, IL-Chicago, OH-Cincinnati, OH-Cleveland, SC-Columbia, OH-Columbus, TX-Dallas, VA-Richmond, MD-Baltimore, NY-Rochester, IL-Rosemont, MA-Boston, CA-Sacramento, MO-St. Louis, UT-Salt Lake City, TX-San Antonio, CA-San Diego, CA-San Francisco, CA-Silicon Valley, PR-San Juan, WA-Seattle, SC-Spartanburg, NY-Albany, CT-Stamford, FL-Tampa, GA-Atlanta, OH-Toledo, OK-Tulsa, TX-Austin, DC-Washington, CO-Denver, IA-Des Moines, MI-Detroit, NY-Buffalo, NJ-Florham Park, TX-Fort Worth, NC-Greensboro, CT-Hartford, TX-Houston, IN-Indianapolis, MI-Grand Rapids, CA-Irvine, FL-Jacksonville, MO-Kansas City, NV-Las Vegas, AR-Little Rock, CA-Los Angeles, KY-Louisville, AL-Birmingham, AR-Fayetteville, NY-Melville, FL-Miami, WI-Milwaukee, MN-Minneapolis, VT-Montpelier, TN-Nashville, LA-New Orleans, NY-New York, OK-Oklahoma City, PA-Philadelphia, AZ-Phoenix, PA-Pittsburgh, OR-Portland

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Craft and convey clear, impactful and engaging messages that tell a holistic story.
  • Apply systems thinking to identify underlying problems and/or opportunities.
  • Validate outcomes with clients, share alternative perspectives, and act on client feedback.
  • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
  • Deepen and evolve your expertise with a focus on staying relevant.
  • Initiate open and honest coaching conversations at all levels.
  • Make difficult decisions and take action to resolve issues hindering team effectiveness.
  • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.


PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Minimum Degree Required

Bachelor's Degree

Minimum Year(s) of Experience
7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Degree Preferred
Master's Degree
Certification(s) Preferred

CMP or HMCC

Preferred Knowledge/Skills

Demonstrates extensive knowledge and/or a proven record of success in the following areas: 

  • HCP, HCO and Patient Engagement Operations 
  • Mentoring junior team members; 
  • Monitoring financials and maintain budget profitability; 
  • Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role; 
  • Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement;  
  • Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps; 
  • Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand; 
  • Working with global tech team and developers on application modification and bug fixes; 
  • Leading teams of individuals with a positive attitude;  
  • Communicating with senior leadership and senior client stakeholders; 
  • Delivering consistent “white glove” customer service;  
  • Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations; 
  • Strong research skills;   
  • Experience contracting is preferable;  
  • Financial acumen for reconciling budgets;;  
  • Has strong attention to detail;  
  • Familiarity with Advanced Excel and Power BI;  
  • Strong English language reading comprehension and writing skills;   
  • Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy. 

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Global Operations Lead, HCP Engagements - Managed Services Health PLS

Locations

  • Raleigh, NC, United States
  • Charlotte, NC, United States
  • Chicago, IL, United States
  • Cincinnati, OH, United States
  • Cleveland, OH, United States
  • Columbia, SC, United States
  • Columbus, OH, United States
  • Dallas, TX, United States
  • Richmond, VA, United States
  • Baltimore, MD, United States
  • Rochester, NY, United States
  • Rosemont, IL, United States
  • Boston, MA, United States
  • Sacramento, CA, United States
  • St. Louis, MO, United States
  • Salt Lake City, UT, United States
  • San Antonio, TX, United States
  • San Diego, CA, United States
  • San Francisco, CA, United States
  • Silicon Valley, CA, United States
  • San Juan, PR, United States
  • Seattle, WA, United States
  • Spartanburg, SC, United States
  • Albany, NY, United States
  • Stamford, CT, United States
  • Tampa, FL, United States
  • Atlanta, GA, United States
  • Toledo, OH, United States
  • Tulsa, OK, United States
  • Austin, TX, United States
  • Washington, DC, United States
  • Denver, CO, United States
  • Des Moines, IA, United States
  • Detroit, MI, United States
  • Buffalo, NY, United States
  • Florham Park, NJ, United States
  • Fort Worth, TX, United States
  • Greensboro, NC, United States
  • Hartford, CT, United States
  • Houston, TX, United States
  • Indianapolis, IN, United States
  • Grand Rapids, MI, United States
  • Irvine, CA, United States
  • Jacksonville, FL, United States
  • Kansas City, MO, United States
  • Las Vegas, NV, United States
  • Little Rock, AR, United States
  • Los Angeles, CA, United States
  • Louisville, KY, United States
  • Birmingham, AL, United States
  • Fayetteville, AR, United States
  • Melville, NY, United States
  • Miami, FL, United States
  • Milwaukee, WI, United States
  • Minneapolis, MN, United States
  • Montpelier, VT, United States
  • Nashville, TN, United States
  • New Orleans, LA, United States
  • New York, NY, United States
  • Oklahoma City, OK, United States
  • Philadelphia, PA, United States
  • Phoenix, AZ, United States
  • Pittsburgh, PA, United States
  • Portland, OR, United States

Salary

124,000 - 280,000 USD / yearly

Skills Required

  • Excelintermediate
  • Power BIintermediate
  • Leadershipintermediate
  • Project Managementintermediate
  • Taxintermediate
  • Auditintermediate

Responsibilities

  • paced environment, with a strong emphasis on quality and accuracy.

Benefits

  • general: Medical
  • general: Dental
  • general: Vision
  • general: 401k
  • general: Vacation
  • general: Sick leave
  • general: Bonus
  • general: Health

Travel Requirements

Up to 40%

Target Your Resume for "Global Operations Lead, HCP Engagements - Managed Services Health PLS" , PwC

Get personalized recommendations to optimize your resume specifically for Global Operations Lead, HCP Engagements - Managed Services Health PLS. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Global Operations Lead, HCP Engagements - Managed Services Health PLS" , PwC

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Risk and ComplianceProfessional ServicesConsulting

Related Jobs You May Like

No related jobs found at the moment.