About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives progress securely. We foster a mission-driven culture emphasizing flexibility, autonomy, and passion for innovation. Talented professionals who share our relentless customer focus thrive here, contributing to a future where cybersecurity is redefined.

Role Overview

The Readiness Services Consultant role within CrowdStrike's Retainer Management team is pivotal for customer success. As a strategic partner, you'll help clients maximize their investment in CrowdStrike Services while achieving critical security objectives. This remote position blends relationship management, technical advisory, and program optimization, ensuring top-tier satisfaction in a fast-paced environment. With our remote-first culture, you'll collaborate with elite teams to drive preparedness against evolving threats using the Falcon platform.

Key Impact Areas

Focus on structured account management, education, and alignment between customer needs and service capabilities. This role offers a platform to work with industry-leading security professionals and technologies, directly contributing to stopping breaches.

Key Responsibilities

In this role, you'll take ownership of strategic customer relationships and service optimization. Responsibilities include:

• Managing and growing relationships with Services retainer customers through regular engagement and structured account management.
• Driving customer preparedness via education, strategic planning, and optimization of their CrowdStrike Services investment, powered by the Falcon platform.
• Coordinating with Sales and Delivery teams to align customer needs with service capabilities.
• Executing timely account reviews, follow-up documentation, and service scoping.
• Developing and maintaining customer success plans with clear next steps.
• Contributing to program enhancement initiatives, best practices, and team pipeline growth through account expansion.

Qualifications & Requirements

To excel as a Readiness Services Consultant, bring proven expertise in cybersecurity. Essential qualifications include:

• Experience in cybersecurity services, such as incident response management, customer success, or advisory consulting.
• A track record of managing senior-level relationships in technical environments.
• Strong project coordination with a customer service emphasis.
• Excellence in written and verbal communication.
• Ability to thrive in fast-paced settings, balancing priorities with attention to detail.
• Competency in handling multiple customer relationships simultaneously.
• Understanding of cybersecurity concepts and incident response considerations.

Bonus Points: Business acumen, problem-solving skills, knowledge of security frameworks, compliance, incident response experience, and service delivery optimization.

Benefits & Perks

CrowdStrike offers unmatched rewards for top talent:

• Market-leading compensation and equity awards, with salaries from $95,000 to $140,000 USD annually (plus upside).
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, paid parental, and adoption leaves.
• Professional development opportunities for every employee.
• Employee Networks, volunteer opportunities, and a vibrant remote-first culture with world-class amenities.
• Great Place to Work Certified™ globally.

We prioritize equal opportunity, supporting veterans and individuals with disabilities through affirmative action.

Career Growth

At CrowdStrike, career ownership is key. This role provides variety in learning opportunities, strategic relationship building, and contributions to our Services business evolution. Work with cutting-edge Falcon platform technologies, drive cybersecurity preparedness for leading organizations, and advance amid an evolving threat landscape. Our remote-first culture empowers autonomy, fostering limitless growth for passionate innovators.

Why Join CrowdStrike

Join a mission that matters: stopping breaches with AI-native innovation. CrowdStrike's remote-first culture offers flexibility while connecting you to a global network of cybersecurity experts. Build lasting customer relationships, optimize service delivery, and shape the future of security. With premium compensation, wellness support, and a culture of belonging, CrowdStrike empowers you to succeed. The future of cybersecurity starts with you—apply today.

Role FAQs

Q: Is this role fully remote? Yes, it's remote within the United States (#LI-Remote).

Q: What salary can I expect? Disclosed range is $95,000 - $140,000 USD yearly, with competitive equity and benefits.

Q: Does it require travel? Primarily remote, but may involve periodic testing as noted.

Q: What makes CrowdStrike unique? Our Falcon platform, mission to stop breaches, and remote-first culture set us apart.

Q: Are there growth opportunities? Absolutely—platform access, professional development, and contributions to Services evolution.