Relationship Account Manager Careers at MongoDB - Austin & Boston

Role Overview

Join MongoDB's Relationship Account Management team as a Relationship Account Manager and become the driving force behind long-term partnerships with our mature customers. This strategic role focuses on customer retention, expansion, and evangelism within MongoDB's modern developer data platform ecosystem. Based in Austin, Texas or Boston, Massachusetts, you'll thrive in our hybrid work model while leveraging MongoDB's NoSQL database leadership to deliver exceptional business outcomes.

As a RAM, you'll serve as the primary point of contact for your customer portfolio, orchestrating success through education, enablement, upsell/cross-sell opportunities, and seamless renewals. With MongoDB powering the AI era database revolution, you'll help enterprises modernize legacy workloads and embrace cloud-native innovation across AWS, Google Cloud, and Azure via MongoDB Atlas.

Key Responsibilities at MongoDB

• Act as a strategic advisor to customers, aligning MongoDB initiatives with their internal processes, bottlenecks, and corporate strategy
• Proactively identify, qualify, and nurture relationships within accounts to expand stakeholder footprint and position MongoDB as a strategic partner
• Negotiate renewals and growth opportunities, executing the MongoDB sales process to protect and expand the renewal base
• Execute territory management including account tiering/prioritization, strategic account planning, and risk/deal reviews
• Own accurate forecasting of business performance week-over-week and quarter-over-quarter
• Leverage data signals and proactive outreach to identify and address potential risks within your portfolio
• Partner closely with MongoDB executives, product managers, Solutions Architects, Professional Services, and leadership teams
• Conduct enablement sessions, strategy meetings, and quarterly business reviews to drive customer value and adoption
• Articulate complex enterprise technology value including MongoDB's globally distributed, multi-cloud database platform

Qualifications & Requirements

Our ideal Relationship Account Manager brings proven success in SaaS account management with a passion for technology that delivers results. Key qualifications include:

• 2+ years quota-carrying Account Management or New Business sales experience in SaaS/technology
• 5+ years total experience with direct revenue responsibility in customer-centric roles
• Proven track record hitting expansion/upsell AND renewal/retention targets
• End-to-end client relationship management with complex use cases and multiple stakeholders
• Technical aptitude for databases, MongoDB, NoSQL, cloud infrastructure (prior exposure a plus)
• Outstanding communication skills for presenting to diverse audiences internally/externally
• Entrepreneurial mindset thriving in fast-paced, ambiguous environments while building processes
• Data-driven acumen leveraging tools and analytics for customer insights and portfolio management

Must be based in Austin, TX or Boston, MA for hybrid collaboration with our Go-to-Market ecosystem.

Salary & Benefits

MongoDB offers competitive total compensation for Relationship Account Managers including base salary, uncapped commissions, and equity. Additional perks include:

• Competitive Equity in a leading public technology company
• Wellness Programs with mental health and fitness support
• MongoDB University for continuous learning on NoSQL, Atlas, and database innovation
• Global Family Leave and generous parental benefits
• Comprehensive health, dental, vision coverage
• 401(k) matching and ESPP
• Unlimited PTO and flexible hybrid schedules
• Volunteer time off and community programs

Why Join MongoDB?

MongoDB is built for change, empowering innovators to create, transform, and disrupt industries with software. As the most widely available globally distributed database, MongoDB Atlas spans AWS, Google Cloud, and Microsoft Azure, enabling enterprises to unleash AI and modernize at market speed.

Join a new, entrepreneurial team shaping Relationship Account Management best practices. Collaborate with world-class Solutions Architects, Professional Services, and product leaders. Work with customers leveraging MongoDB for mission-critical applications in the AI era.

Our hybrid model in Austin and Boston combines tech hub energy with collaborative innovation. With a passion for customer success and technical curiosity, you'll drive expansion within MongoDB's mature customer base while growing your career at the forefront of database technology.

How to Apply

Ready to drive MongoDB customer success in Austin or Boston? Apply now to join our Relationship Account Management team! Submit your resume and tell us why you're passionate about SaaS expansion, NoSQL innovation, and strategic partnerships. We seek organized, collaborative team players with quota-carrying experience ready to own customer portfolios end-to-end.

MongoDB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.