About Cardinal Health

Cardinal Health is a global leader in healthcare services and products, empowering pharmacies, hospitals, and healthcare providers with innovative solutions. With a presence in over 40 countries, we manage supply chains, deliver essential medical products, and support patient care worldwide. In the Philippines, our Bonifacio Global City-Taguig office is a hub for customer service excellence, driving operational efficiency in the medical supply chain.

Role Overview

The Rep II, Customer Service Ops position at Cardinal Health in Bonifacio Global City-Taguig, Philippines, is perfect for detail-oriented professionals with customer service experience. This full-time role involves processing customer orders, resolving inquiries, and ensuring seamless operations using tools like SAP and Salesforce. You'll apply job skills to routine tasks while collaborating with teams to maintain high service standards in the healthcare sector.

Key Responsibilities

In this customer service operations role, you'll make a direct impact on Cardinal Health's supply chain efficiency. Core duties include supporting customers over phone and email, accurately entering and closing orders per demand plans, and tracking high-priority statuses. You'll troubleshoot delays, backorders, and availability issues using customer profiles and internal dashboards. Expect to create analytical visuals, coordinate with Quality and Global Trade teams for international compliance, and handle special product samples with Marketing.

Daily Operations

Process orders swiftly in SAP and Salesforce, review contents for accuracy, and communicate resolutions proactively. Use reporting tools to pinpoint inventory shortages or order errors, ensuring minimal disruptions for healthcare clients.

Team Collaboration

Liaise with internal and external stakeholders to resolve complex issues, fostering smooth coordination across departments.

Qualifications & Requirements

Cardinal Health seeks candidates with a Bachelor's Degree or Senior High School Diploma, plus 6 months of inbound customer service experience. Proficiency in Microsoft Office is required, with SAP or Salesforce experience preferred. This role suits those who apply policies to standard tasks, handle basic problem-solving, and seek guidance on new assignments. No advanced degree needed—prior computer skills and a customer-focused mindset are key.

Inclusive Hiring

We encourage back-to-work candidates, people with disabilities, those without college degrees, and Veterans to apply. Cardinal Health is an Equal Opportunity/Affirmative Action employer, committed to diversity without regard to race, religion, disability, or other protected statuses.

Benefits & Perks

Joining Cardinal Health means accessing a supportive environment with competitive pay estimated at PHP 65,000–95,000 yearly, reflecting healthcare sector rates in the Philippines. Enjoy an inclusive culture celebrating diverse backgrounds, professional development, and work-life balance in a vibrant Bonifacio Global City location. Additional perks include health-focused wellness programs and opportunities for advancement in global operations.

Career Growth

This Rep II role is a launchpad for customer service careers at Cardinal Health. Gain hands-on experience with enterprise systems like SAP and Salesforce, building skills in healthcare logistics. With performance-based growth, advance to senior rep, supervisor, or specialized roles in supply chain management. Our training programs and mentorship ensure you evolve with the industry.

Why Join Us

At Cardinal Health, contribute to life-saving healthcare supply chains while working in a modern, diverse office in the Philippines. Be authentic, collaborate globally, and grow professionally. Our commitment to equity and inclusion creates better solutions for customers, making every day impactful. Apply now for a role blending routine efficiency with meaningful problem-solving in a premium healthcare leader.

Role FAQs

What experience is required? 6 months in inbound customer service; SAP/Salesforce a plus.

Is a degree mandatory? Bachelor's or high school diploma suffices.

What tools will I use? SAP, Salesforce, Microsoft Office, and dashboards.

Is this remote? On-site in Bonifacio Global City-Taguig.

How does Cardinal Health support diversity? Fully inclusive hiring and workplace policies.