Rep II, Customer Service Ops at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global leader in healthcare services, powering the success of pharmacies, hospitals, and healthcare providers worldwide. With a presence in over 40 countries, we deliver essential products, services, and solutions that improve patient outcomes and streamline operations. In the Philippines, our Bonifacio Global City-Taguig office is a hub for customer service excellence, supporting our medical supply chain with precision and care. As a Fortune 500 company, Cardinal Health champions diversity, equity, and inclusion, creating an environment where every employee can thrive.

Role Overview

The Rep II, Customer Service Ops position at Cardinal Health in Bonifacio Global City-Taguig is a pivotal role in our customer service operations team. This full-time opportunity involves processing customer orders, resolving inquiries, and ensuring seamless order fulfillment using advanced systems like SAP and Salesforce. Ideal for detail-oriented professionals with basic problem-solving skills, this role offers a structured environment with general supervision on routine tasks and detailed guidance on new assignments. Join us to contribute to healthcare delivery while building your career in a supportive, inclusive setting.

Key Responsibilities

In this customer service operations role, you'll handle end-to-end order management and customer support. Key duties include:

• Processing customer orders per demand plans, schedules, and lead times via SAP, Salesforce, and internal tools, entering all details and closing orders upon completion.
• Responding promptly to inquiries from internal and external customers about order tracking, holds, backorders, and high-priority statuses.
• Identifying resolutions for order delays, missing data, and product availability based on customer profiles.
• Leveraging dashboards and internal reports to diagnose issues like inventory shortages or invalid order requirements.
• Coordinating with diverse internal and external stakeholders to resolve customer challenges efficiently.
• Collaborating with Quality and Global Trade teams for international shipping and special orders to ensure full compliance.
• Managing product sample and trial orders, working with Marketing to align on purpose and specifications.

Daily Impact

Every day, you'll apply job skills and company policies to routine assignments, referring to established procedures for guidance. For complex issues, consult supervisors or senior peers, fostering a collaborative team dynamic.

Qualifications & Requirements

To succeed as Rep II, Customer Service Ops, candidates should meet these criteria:

• Bachelor's Degree or Senior High School Diploma.
• Proven experience with Microsoft Office systems.
• Preferred background in SAP or Salesforce.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. No advanced experience required—this role builds on foundational skills in a structured setting.

Benefits & Perks

Cardinal Health offers competitive compensation estimated at PHP 65,000 - 95,000 yearly, reflecting healthcare sector rates in the Philippines with a buffer for growth potential. Beyond salary, enjoy:

• An inclusive culture celebrating diversity of thought, experience, and background.
• Equal Opportunity/Affirmative Action policies protecting all qualified applicants regardless of race, religion, disability, or other statuses.
• Professional development through on-the-job training and peer consultation.
• Work-life balance in a modern Bonifacio Global City-Taguig location.
• Contributions to meaningful healthcare solutions impacting patients globally.

Career Growth

This Rep II role is a launchpad for advancement at Cardinal Health. Gain hands-on experience with enterprise systems like SAP and Salesforce, honing problem-resolution skills. Move up to senior customer service positions, operations management, or specialized supply chain roles. Our commitment to employee development ensures routine tasks evolve into strategic contributions, with clear paths for high performers.

Why Join Us

Choose Cardinal Health for a premium career in healthcare customer service. Work in the vibrant Bonifacio Global City-Taguig, a premier business district in the Philippines, surrounded by innovation and opportunity. Be part of a team that values authenticity, supports diverse backgrounds, and drives real-world impact. With robust privacy policies and a focus on compliance, you'll operate in a secure, ethical environment. Apply now to elevate your career while powering healthcare excellence.

Role FAQs

What systems will I use daily?

SAP, Salesforce, Microsoft Office, and internal dashboards for order processing and analysis.

Is prior experience in healthcare required?

No, but familiarity with SAP or Salesforce is preferred; training provided for standard tasks.

What support is available for new hires?

General direction on routine work and detailed instructions on new assignments, plus supervisor consultation.

Does Cardinal Health offer remote work?

This role is based in Bonifacio Global City-Taguig, Philippines, with on-site operations.

How does Cardinal Health promote inclusivity?

We encourage applications from back-to-work individuals, people with disabilities, non-degree holders, and Veterans, ensuring equal consideration for all.

Ready to join? Search Cardinal Health careers in Philippines today.