Rep II, Customer Service Ops (Inbound and Outbound) at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global leader in healthcare services, empowering pharmacies, hospitals, and patients with innovative solutions for supply chain management, pharmacy services, and medical products. With a presence in over 40 countries, we drive efficiency and better health outcomes through technology, expertise, and a commitment to inclusion. In the Philippines, our Bonifacio Global City-Taguig hub supports vital patient services, including diabetes care supplies. Join a Fortune 500 company that values diversity, curiosity, partnerships, and personal growth, as embodied in our core values: Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others.

Role Overview

As a Rep II, Customer Service Ops (Inbound and Outbound), you will be the first point of contact for patients, providers, and internal teams, ensuring seamless initial orders for diabetes testing supplies. Based in Bonifacio Global City-Taguig, Philippines, this full-time role involves managing moderate inbound and outbound call volumes while delivering exceptional service. You'll follow protocols, upsell products, and collaborate cross-functionally to confirm shipments, all while upholding HIPAA standards. Ideal for professionals with voice experience seeking stability in healthcare customer service.

Key Responsibilities

Your daily impact includes:

• Serving New Care patients over the phone with initial orders for diabetes testing supplies and related products.
• Managing moderate inbound and outbound call volumes efficiently.
• Providing excellent customer service while capturing accurate patient demographics.
• Assessing needs and recommending applicable products/services.
• Adhering to scripts, protocols, and obtaining demographics/insurance info.
• Demonstrating confidence to close sales, maximize upsells, and hit daily/weekly goals.
• Collaborating with departments and physician teams for order eligibility.
• Safeguarding PHI per HIPAA and maintaining detailed system notes.
• Adapting to process changes, providing feedback, and attending required meetings.
• Routing calls appropriately and meeting quality standards.

Qualifications & Requirements

To succeed:

• 2 years of work experience, including 1 year of voice (call center) experience.
• 2 years of college (UG2).
• Ability to apply job skills and company policies to routine tasks.
• Basic problem-solving for standard assignments; refer to policies for guidance.
• Receive general direction on standard work and detailed instructions on new tasks.
• Consult supervisors/peers on complex issues.

We encourage back-to-work candidates, people with disabilities, those without full degrees, and Veterans to apply. Cardinal Health is an Equal Opportunity/Affirmative Action employer, ensuring no discrimination based on race, religion, disability, sex, orientation, veteran status, or other protected categories.

Benefits & Perks

Cardinal Health offers a supportive environment with:

• Competitive salary estimated at PHP 65,000 - 95,000 yearly, based on healthcare sector rates in Philippines.
• Inclusive culture celebrating diverse thoughts, experiences, and backgrounds.
• Professional development through leadership guidance and process improvements.
• Health and wellness support in a patient-focused company.
• Flexible adaptation to role growth and company meetings for engagement.
• Authentic self-expression in a values-driven workplace.

Career Growth

This Rep II role is a launchpad for advancement in Cardinal Health's customer service operations. Gain expertise in healthcare supply chains, HIPAA compliance, and sales while building partnerships. High performers advance to senior reps, team leads, or specialized patient services roles. Our emphasis on developing self and others includes training, feedback loops, and exposure to process innovations, positioning you for long-term success in the dynamic healthcare sector.

Why Join Us

Work for a company that transforms healthcare logistics while fostering your growth. In Bonifacio Global City-Taguig, enjoy a vibrant location with global impact. Embody our core values daily, contribute to patient care, and thrive in an inclusive space that inspires commitment. With reliable processes, performance goals, and diversity celebration, Cardinal Health offers purpose, stability, and opportunity in Philippines healthcare careers.

Role FAQs

What experience is required?

2 years work experience with 1 year voice; 2 years college.

Is this a remote role?

On-site in Bonifacio Global City-Taguig, Philippines.

What salary can I expect?

Estimated PHP 65,000 - 95,000 yearly.

Does Cardinal Health support diversity?

Yes, we are an Equal Opportunity Employer prioritizing inclusion.

How do I apply?

Submit your application via our careers portal; review our privacy policy linked in postings.