Rep II, Customer Service Ops (Inbound and Outbound) at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global leader in healthcare services and solutions, empowering pharmacies, hospitals, and healthcare providers with essential products and innovative support. With a presence across multiple continents, including a growing hub in the Philippines, Cardinal Health drives efficiency in medical supply chains, patient care, and pharmaceutical distribution. Our Bonifacio Global City-Taguig location serves as a vital center for customer service operations, focusing on delivering exceptional support for diabetes management and related supplies. We prioritize diversity, inclusion, and employee growth, making us a top employer in the healthcare sector.

Role Overview

As a Rep II, Customer Service Ops (Inbound and Outbound), you will be the first point of contact for patients, providers, and internal teams, ensuring seamless initial orders for diabetes testing supplies. Based in Bonifacio Global City-Taguig, Philippines, this full-time role involves managing moderate call volumes, providing top-tier service, and driving sales through confident upselling. You'll thrive in a dynamic environment with frequent process improvements, supported by New Patient Services leadership. This position is ideal for professionals with call center experience seeking impactful work in healthcare customer service.

Key Responsibilities

Your daily tasks will center on patient engagement and operational excellence:

• Serve New Care patients over the phone, handling initial orders for diabetes testing supplies and related products.
• Manage and maintain moderate inbound and outbound call volumes efficiently.
• Deliver excellent customer service while collecting accurate patient demographics.
• Assess patient needs and recommend suitable products and services.
• Adhere to protocols, scripts, and obtain necessary demographics and insurance details.
• Demonstrate confidence to close sales, maximize upsells, and meet daily/weekly performance goals.
• Collaborate with departments and physician teams to verify order eligibility for shipment.
• Comply with HIPAA regulations, safeguarding PHI and confidential information.
• Maintain precise notes in company systems and adapt to process changes swiftly.
• Attend meetings, route calls appropriately, and contribute feedback for improvements.

Qualifications & Requirements

To succeed in this role, candidates should possess:

• 2 years of work experience, including 1 year of voice (call center) experience.
• Minimum 6 months in call center sales, customer service upsells, or retention.
• 2 years of college experience (UG2).

At this level, you'll apply job skills and company policies to routine tasks, resolve basic problems, and seek guidance on complex issues from supervisors or peers. We encourage applications from back-to-work individuals, people with disabilities, those without full college degrees, and Veterans.

Benefits & Perks

Cardinal Health offers a rewarding package designed for work-life balance and professional fulfillment:

• Competitive salary estimated at PHP 420,000 - 616,000 annually, based on healthcare sector rates in the Philippines.
• Inclusive culture celebrating diversity of thought, experience, and background.
• Equal Opportunity/Affirmative Action employer with protections against discrimination.
• Opportunities for skill development and career advancement.
• Supportive team environment with leadership guidance and feedback loops.
• Modern workplace in Bonifacio Global City-Taguig, a premier business district.

Career Growth

Cardinal Health invests in your future. Starting as Rep II, you'll gain exposure to healthcare operations, sales techniques, and compliance standards. High performers advance to senior roles, leadership positions, or specialized patient services. Our core values—Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others—guide your growth. Regular training, performance reviews, and cross-department collaboration open doors to broader opportunities within our global network.

Why Join Us

Join Cardinal Health in Bonifacio Global City-Taguig to make a tangible difference in patient lives while advancing your career in a stable, innovative company. Enjoy a premium work environment that values reliability, engagement, and excellence. Be part of a team that exemplifies core values and drives healthcare solutions forward. With our commitment to diversity and inclusion, you'll bring your authentic self to work every day, contributing to better outcomes for customers worldwide.

Role FAQs

What experience is required?

2 years total work experience with 1 year voice, plus 6 months in sales/upsells.

Is this a remote role?

No, it's on-site in Bonifacio Global City-Taguig, Philippines.

What salary can I expect?

Estimated PHP 420,000 - 616,000 yearly, with potential for performance bonuses.

Does Cardinal Health support diversity?

Yes, we are an Equal Opportunity employer encouraging applications from diverse backgrounds.

How do I apply?

Submit your application through our careers portal and review our privacy policy.