About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting the world of healthcare. With over 48,000 employees across North America, Europe, and Asia-Pacific, we provide medical products, pharmaceutical distribution, and specialty solutions that enhance patient outcomes and streamline operations for providers. Our LaVergne, TN facility supports third-party logistics (3PL) in the healthcare supply chain, ensuring efficient distribution of critical medical supplies. As a Fortune 500 leader, Cardinal Health champions diversity, equity, and inclusion, creating an environment where every employee can thrive authentically.

Role Overview

The Rep II, Customer Service Ops (OS&D Analyst) position at Cardinal Health's TN-LaVergne-3PL LV3 location is pivotal in managing Over, Short, and Damage (OS&D) claims within customer service operations. This role focuses on core processes like order processing, returns, pricing, rebates, and escalation resolution. You'll apply job skills to routine tasks while demonstrating expertise in service level goals, systems, and controls. With an anticipated hourly range of $15.70 - $22.50, this entry-to-mid-level opportunity offers flexibility for hybrid work (remote with onsite visits) and overtime as needed. Ideal for detail-oriented professionals seeking stability in healthcare logistics.

Key Responsibilities

In this customer-facing role, you'll drive operational excellence through precise handling of customer inquiries and claims. Key duties include:

• Demonstrating deep knowledge of customer service processes, return policies, systems, controls, and work streams to meet service level objectives.
• Conducting investigative work in a controlled environment to resolve OS&D discrepancies efficiently.
• Responding collaboratively to non-standard, time-sensitive requests from customers and vendors.
• Leveraging strong organizational skills, attention to detail, and multitasking to pivot between numerous tasks seamlessly.
• Communicating effectively in writing and verbally with internal teams, customers, and cross-functional areas.

This position requires readiness for occasional office visits and overtime to support peak operations.

Qualifications & Requirements

Cardinal Health seeks candidates who bring practical experience to this role:

• 1-3 years of relevant experience preferred, particularly in customer service, logistics, or investigative environments.
• High School Diploma, GED, or equivalent work experience.
• Must reside within a 1-hour radius of LaVergne, TN, for hybrid onsite requirements.
• Proven ability to apply company policies to standard tasks, resolve basic problems, and seek guidance on complex issues.

At this level, expect general direction on routine work and detailed instructions for new assignments. Back-to-work candidates, people with disabilities, non-degree holders, and Veterans are encouraged to apply.

Benefits & Perks

Cardinal Health invests in your well-being with comprehensive benefits:

• Medical, dental, and vision coverage to protect your health.
• Paid time off (PTO) plan for work-life balance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• 401k savings plan for retirement security.
• myFlexPay for early wage access.
• Short- and long-term disability coverage, plus paid parental leave.
• Work-life resources to support your journey.

No bonus eligibility, but competitive pay reflects location, experience, and internal equity.

Career Growth

Cardinal Health fosters professional development through internal mobility, training programs, and mentorship. Starting as Rep II, you can advance to senior analyst, supervisor, or specialized roles in supply chain management. Our inclusive culture values diverse backgrounds, offering pathways for skill-building in healthcare logistics, data analysis, and customer relations. With a stable 3PL operation in LaVergne, TN, this role provides a launchpad for long-term success in a growing industry.

Why Join Us

Join Cardinal Health to contribute to life-saving healthcare distribution while enjoying a supportive, hybrid work model. Our LaVergne team thrives in a collaborative environment focused on innovation and customer satisfaction. As an Equal Opportunity Employer, we prioritize diversity and authentic self-expression. The application window closes March 22, 2026—apply now to secure your spot in a rewarding career. Pay is determined by geography, education, skills, and equity evaluations.

Role FAQs

Is this a remote position?

Hybrid: Primarily work-from-home with required onsite visits to LaVergne, TN. Must live within 1 hour.

What experience is needed?

1-3 years preferred; High School Diploma or equivalent. Investigative and customer service background ideal.

What's the pay range?

$15.70 - $22.50 per hour, based on qualifications and location.

Are overtime hours required?

Yes, as needed to meet operational demands.

Does Cardinal Health support diversity?

Absolutely. We encourage applications from underrepresented groups and are an EEO/AA employer.