Rep II, Customer Service Representative - Voice at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global leader in healthcare services, specializing in pharmaceutical and medical product distribution, logistics, and support solutions. With a presence in over 40 countries, the company drives efficiency in the healthcare supply chain, ensuring patients receive critical medications and devices on time. In the Philippines, Cardinal Health operates a state-of-the-art facility in Bonifacio Global City-Taguig, delivering outsourced customer service operations that enhance medical billing, reimbursement, and patient support. Our commitment to innovation and patient-centric care makes us a trusted partner for healthcare providers worldwide.

Role Overview

As a Rep II, Customer Service Representative - Voice, you will be the frontline ambassador for Cardinal Health's patient services in our Bonifacio Global City-Taguig office. This full-time role involves managing inbound and outbound voice calls, resolving patient inquiries, and ensuring high satisfaction in a fast-paced healthcare environment. Ideal for professionals with voice experience, this position emphasizes one-call resolution, HIPAA compliance, and patient retention. Join a team that values professionalism, reliability, and continuous improvement in delivering superior customer service.

Key Responsibilities

Your day-to-day duties will focus on exceptional patient interaction and operational excellence:

• Handle client and patient questions, complaints, requests, or inquiries with the highest degree of courtesy and professionalism, aiming for one-call resolution and patient retention.
• Respond to telephone inquiries, ascertaining needs and providing accurate, timely solutions to concerns about orders, devices, usage, and prescriptions.
• Maintain accurate data entry in patient records, update files for changes, and complete all documentation within 24 hours per company guidelines.
• Overcome objections, resolve issues effectively, and offer alternative solutions to retain accounts.
• Adhere to HIPAA rules, safeguard PHI, and comply with all policies for consistent patient care.

Additional Contributions

Beyond core tasks, you'll log into specialized systems, assist other departments, attend meetings, and provide feedback to improve processes. Embracing Cardinal Health values ensures you contribute to a collaborative, high-performing team.

Qualifications & Requirements

To succeed in this role, candidates should demonstrate:

• At least 2 years of work experience, including a minimum of 1 year in voice-based customer service.
• At least 2 years of college coursework or equivalent professional experience.
• Ability to apply job skills, follow policies, and handle routine assignments with basic problem resolution.

This level receives general direction on standard work and detailed instruction on new tasks, consulting supervisors for complex issues. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Benefits & Perks

Cardinal Health offers a rewarding package designed for work-life balance and professional fulfillment:

• Competitive salary estimated at PHP 360,000 - 550,000 annually, based on healthcare sector rates in the Philippines with a buffer for top talent.
• Inclusive culture celebrating diversity of thought, experience, and background.
• Equal Opportunity/Affirmative Action employer, ensuring fair consideration regardless of race, religion, disability, or other protected statuses.
• Ongoing training, feedback, and development opportunities.
• Modern workplace in Bonifacio Global City-Taguig with reliable team support.

Career Growth

Cardinal Health invests in employee development, offering paths to advance within customer service operations or broader healthcare roles. With exposure to medical billing, reimbursement, and supply chain functions, you'll gain skills transferable across the industry. Responsive feedback and training from management pave the way for promotions to senior representative or supervisory positions.

Why Join Us

Work for a Fortune 500 company that powers better healthcare outcomes globally. In the Philippines hub, enjoy a dynamic environment fostering authentic self-expression and innovation. Be part of a team resolving real patient needs, upholding the highest standards, and contributing to life-saving services. Cardinal Health's values-driven culture ensures your growth aligns with meaningful impact.

Role FAQs

What experience is required?

Minimum 2 years work experience with 1 year in voice customer service, plus 2 years college or equivalent.

Is this a remote role?

No, this is an on-site position in Bonifacio Global City-Taguig, Philippines.

What salary can I expect?

Estimated PHP 360,000 - 550,000 yearly, competitive for the healthcare sector.

Does Cardinal Health support diversity?

Yes, we are an Equal Opportunity employer encouraging applications from diverse backgrounds, including Veterans and people with disabilities.

How do I apply?

Submit your application through our careers portal and review our privacy policy.

This role offers stability, purpose, and growth in the thriving healthcare customer service field. Apply today to join Cardinal Health!