Rep II, Customer Service Representative - Voice at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting the world of healthcare. With over 48,000 employees across North America and Europe, we provide medical products, pharmaceuticals, and services that enhance patient outcomes and streamline supply chains. In the Philippines, our Bonifacio Global City-Taguig hub supports outsourced customer service operations, focusing on medical billing, reimbursement, and patient support. Our commitment to innovation, integrity, and inclusion drives better solutions for customers worldwide.

Role Overview

As a Rep II, Customer Service Representative - Voice, you will be the frontline liaison for patients and clients in Cardinal Health's dynamic healthcare ecosystem. Based in Bonifacio Global City-Taguig, Philippines, this full-time role involves handling inbound and outbound calls with urgency and professionalism. Your goal: one-call resolution, patient retention, and superior service delivery. This position suits those with 1-3 years of experience who thrive in fast-paced environments, applying job skills to routine tasks while escalating complex issues.

Key Responsibilities

In this customer-facing role, you will:

• Handle patient questions, complaints, requests, or inquiries courteously, aiming for one-call resolution and retention.
• Respond to telephone inquiries, ascertaining needs and providing accurate, timely solutions for orders, devices, usage, and prescriptions.
• Overcome objections, resolve concerns, and offer alternative solutions to maintain patient accounts.
• Ensure accurate data entry and updates to patient records in information systems, including service issues.
• Complete documentation within 24 hours per company guidelines and comply with HIPAA for safeguarding PHI.
• Log into systems, offer process improvements, assist other departments, and attend required meetings.

Daily Impact

Every call you handle directly influences patient satisfaction and Cardinal Health's reputation as a trusted healthcare partner. Your professionalism ensures seamless service in medical billing and reimbursement.

Qualifications & Requirements

To succeed:

• 1-3 years of customer service experience preferred.
• High School Diploma, GED, or equivalent work experience.
• Strong verbal communication, problem-solving, and multitasking skills.
• Familiarity with healthcare products/services and HIPAA compliance.
• Reliability, responsiveness to feedback, and adherence to policies.

This level applies acquired skills to standard tasks, seeks guidance on new assignments, and consults supervisors on complex problems. No college degree required—Cardinal Health encourages back-to-work candidates, people with disabilities, and Veterans.

Benefits & Perks

Cardinal Health offers a rewarding package:

• Competitive salary estimated at PHP 360,000 - 550,000 yearly, based on healthcare sector rates in the Philippines.
• Inclusive culture celebrating diversity of thought, experience, and background.
• Equal Opportunity Employer—consideration without regard to race, religion, disability, sex, veteran status, or other protected categories.
• Ongoing training, feedback, and career development opportunities.
• Modern workspace in Bonifacio Global City-Taguig, supporting work-life balance.
• Embrace company values like integrity, innovation, and patient-centric care.

Career Growth

Start as Rep II and advance within Cardinal Health's global network. Gain expertise in healthcare customer operations, potentially moving to senior roles, team lead positions, or specialized divisions. Our structured training and feedback ensure skill enhancement. With a focus on employee development, this role builds a foundation for long-term success in medical supply chain and patient services.

Why Join Us

Join Cardinal Health to make a tangible difference in healthcare. In Bonifacio Global City-Taguig, you'll work in a vibrant, inclusive environment fostering authentic selves. Contribute to life-saving services, enjoy competitive pay, and grow professionally. As an EEO/AA employer, we prioritize diversity for innovative solutions. Veterans, non-degree holders, and diverse talents are welcomed.

Role FAQs

What experience is needed?

1-3 years preferred; high school diploma or equivalent suffices.

Is this remote?

On-site in Bonifacio Global City-Taguig, Philippines.

What salary can I expect?

Estimated PHP 360,000 - 550,000 annually, with benefits.

Does it require HIPAA knowledge?

Yes, compliance is essential for handling patient information.

How does Cardinal Health support inclusivity?

We celebrate differences, encourage authentic expression, and hire diversely.

Apply now to elevate patient care at Cardinal Health!