Rep II, Customer Service Representative - Voice at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes worldwide. With operations spanning pharmaceuticals, medical products, and supply chain solutions, Cardinal Health serves hospitals, pharmacies, and patients across the globe. In the Philippines, our Bonifacio Global City-Taguig hub is a key center for customer service operations, delivering exceptional support in medical billing, reimbursement, and patient care. As a Fortune 500 company, we prioritize innovation, integrity, and inclusion, fostering an environment where employees can thrive while making a tangible impact on healthcare delivery.

Role Overview

The Rep II, Customer Service Representative - Voice role is pivotal in Cardinal Health's Customer Service Operations team. This position focuses on outsourced services for medical billing, reimbursement, and patient support, acting as a frontline liaison for problem-solving and dispute resolution. Based in Bonifacio Global City-Taguig, Philippines, you'll handle high-volume voice interactions with the goal of one-call resolution and patient retention. This full-time role applies job skills to routine tasks, requiring basic problem resolution while adhering to company policies and HIPAA regulations. Ideal for professionals with voice experience seeking stability in the healthcare sector.

Key Responsibilities

In this customer-facing role, you'll deliver superior service to patients and clients. Core duties include:

• Handling inbound and outbound calls with utmost courtesy, addressing questions, complaints, and requests for one-call resolution.
• Providing accurate, timely solutions for issues related to orders, devices, usage, and prescriptions.
• Maintaining detailed knowledge of company products and services across divisions.
• Logging into systems, completing documentation within 24 hours, and ensuring data accuracy in patient records.
• Overcoming objections, offering alternatives, and retaining patient accounts.
• Complying with HIPAA to safeguard protected health information (PHI).
• Assisting other departments and contributing feedback to improve processes.

Expect routine assignments with general direction on standard work and detailed guidance on new tasks.

Qualifications & Requirements

To succeed, candidates need:

• At least 2 years of work experience, including 1 year in voice customer service.
• At least 2 years of college coursework or equivalent professional experience.
• Strong verbal communication, professionalism, and urgency in problem-solving.
• Familiarity with healthcare terminology, billing, or reimbursement processes is a plus.
• Ability to work standard shifts, attend meetings, and embrace Cardinal Health values.

We encourage applications from back-to-work individuals, people with disabilities, those without college degrees, and Veterans. Cardinal Health is an Equal Opportunity Employer, committed to diversity without regard to race, religion, disability, or other protected statuses.

What is Expected at This Level

This mid-level role involves applying skills to complete standard tasks, basic problem resolution, and referring to policies for guidance. You'll receive general direction on routine work and consult supervisors on complex issues.

Benefits & Perks

Cardinal Health offers competitive compensation estimated at PHP 360,000 - 550,000 annually, reflecting healthcare sector rates in the Philippines with a buffer for top talent. Additional perks include:

• Health and wellness programs supporting employee well-being.
• Professional development through training and feedback.
• Inclusive culture celebrating diverse backgrounds and authentic selves.
• Modern workspace in Bonifacio Global City-Taguig, a vibrant business district.
• Global career mobility within a leading healthcare organization.

Career Growth

Cardinal Health invests in employee growth. Start as Rep II and advance to senior roles, team lead positions, or specialized tracks in healthcare operations. Ongoing training, performance feedback, and cross-departmental support pave the way for progression. Many representatives move into management or specialized service areas, leveraging skills in patient advocacy and process improvement.

Why Join Us

Join Cardinal Health for purpose-driven work impacting patient lives daily. In Bonifacio Global City-Taguig, enjoy a dynamic location with excellent connectivity, urban amenities, and a collaborative team. Our commitment to values like integrity, excellence, and inclusion ensures a supportive environment. Be part of a company driving healthcare innovation while building a rewarding career in customer service.

Role FAQs

What experience is required?

Minimum 2 years work experience, with 1 year in voice-based customer service.

Is this a remote role?

No, it's on-site in Bonifacio Global City-Taguig, Philippines.

What shifts are involved?

Standard shifts supporting customer service operations; details provided during interview.

Does Cardinal Health support diversity?

Yes, we are an Equal Opportunity Employer encouraging applications from diverse candidates.

How do I apply?

Submit your resume via our careers portal and review our privacy policy.

This role offers stability, impact, and growth in the heart of Philippine healthcare services. Apply today to join Cardinal Health's mission.