About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes. With operations spanning over 40 countries, we serve pharmacies, hospitals, and patients worldwide. In the Philippines, our Bonifacio Global City-Taguig hub powers customer service excellence in medical billing, reimbursement, and support. As a Fortune 500 leader, Cardinal Health champions innovation in the medical supply chain, ensuring seamless access to critical healthcare solutions. Our commitment to diversity, equity, and inclusion fosters an environment where every employee can thrive.

Role Overview

The Rep II, Customer Service Representative - Voice role at Cardinal Health in Bonifacio Global City-Taguig, Philippines, is pivotal in delivering outsourced customer service for medical billing, reimbursement, and patient support. This full-time position involves handling voice-based inquiries, resolving issues with urgency, and maintaining patient retention. Ideal for professionals with voice experience in healthcare, you'll act as a liaison between patients, physicians, and our systems, ensuring superior service aligned with Cardinal Health's values.

Key Responsibilities

In this customer service operations role, you'll manage high-volume calls with professionalism. Key duties include:

• Addressing patient questions, complaints, and requests via inbound/outbound calls for one-call resolution.
• Providing accurate solutions for orders, devices, usage, and prescriptions while overcoming objections.
• Updating patient records accurately in systems and completing documentation within 24 hours.
• Ensuring compliance with HIPAA and safeguarding confidential information.
• Collaborating across departments and offering process improvement ideas.

Daily Impact

Expect routine tasks like logging into specialized systems, responding to urgent concerns, and retaining accounts through empathetic service. You'll receive general direction on standards and detailed guidance on new assignments, consulting supervisors for complex issues.

Qualifications & Requirements

To succeed as Rep II, Customer Service Representative - Voice:

• At least 2 years of work experience, including 1 year in voice-based customer service.
• 2 years of college coursework or equivalent professional experience.
• Proficiency in English communication, problem-solving, and basic data entry.
• Knowledge of healthcare products/services is a plus.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. No advanced degree required—focus on skills and experience.

Benefits & Perks

Cardinal Health offers a premium employee experience:

• Competitive salary estimated at PHP 65,000 - 95,000 yearly, reflecting healthcare sector rates with buffer.
• Comprehensive health and wellness programs.
• Inclusive culture celebrating diversity of thought, experience, and background.
• Training, feedback, and career development opportunities.
• Equal Opportunity/Affirmative Action employer protecting all qualified applicants.

Career Growth

Start with standard tasks and grow into advanced roles. Cardinal Health invests in your development through ongoing training, feedback, and exposure to multiple divisions. High performers advance to senior representative or supervisory positions, leveraging our global network for long-term healthcare careers in the Philippines and beyond.

Why Join Us

Join Cardinal Health for impactful work in a supportive, innovative environment. Be part of a team enhancing patient outcomes through exceptional service. Our Bonifacio Global City-Taguig location offers modern facilities in a vibrant hub. Embrace our values, contribute to process improvements, and build a rewarding career in healthcare customer service.

Role FAQs

What experience is required?

2+ years total work experience, with 1+ year in voice customer service.

Is a college degree mandatory?

No—2 years of college or equivalent experience suffices. Non-degree holders encouraged.

What shift might I work?

Voice roles often involve shifts to support global operations; details during interview.

How does Cardinal Health support diversity?

We ensure all employees are their authentic selves, with protections against discrimination.

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