Representative II, Customer Care Order Placement at Cardinal Health

About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and patients with essential medical supplies and innovative solutions. With a nationwide presence, Cardinal Health drives efficiency in medical billing, reimbursement, and supply chain management. Our Customer Service Operations team plays a pivotal role in enhancing customer relationships through expert order placement and problem resolution. Join a Fortune 500 company committed to transforming healthcare delivery while supporting your professional growth in a dynamic, remote environment.

Role Overview

As a Representative II, Customer Care Order Placement, you'll serve as a Universal Agent in a high-volume call center, managing 60-80 inbound calls daily from customers, caregivers, and referral sources. This remote, nationwide role involves processing medical supply orders, resolving issues, and ensuring seamless order lifecycles. After mandatory new hire training (Monday-Friday, 8am-5pm EST), you'll bid on shifts accommodating business needs from 8am-9pm EST, including Saturdays. Ideal for experienced call center professionals passionate about healthcare customer service.

Key Responsibilities

Excel in a fast-paced environment where precision and empathy drive success:

• Answer incoming calls with genuine interest, handling complex order placements, status updates, and discrepancies.
• Process orders for distribution centers, collecting insurance details and payments while navigating multiple systems.
• Interpret insurance plans and terminology, explaining them simply to ensure customer understanding.
• Provide product information, compatibility advice, and next steps based on system data and regulations.
• Resolve complaints professionally, achieving first-time resolutions through research and internal consultations.
• Maintain compliance with business processes and regulatory standards in all interactions.

Qualifications & Requirements

We seek dedicated professionals with proven customer service acumen:

• High school diploma, GED, or equivalent; 2-4 years in high-volume call centers preferred.
• Remote work experience, Microsoft Office proficiency, and order placement system familiarity.
• Healthcare industry background, root cause analysis skills, and call-center phone system knowledge advantageous.
• Excellent phone etiquette, active listening, composure under pressure, and empathetic communication.
• Flexibility for EST shifts including weekends; reliable home setup for remote operations.

Why These Skills Matter

In Cardinal Health's customer-centric model, your ability to multitask across systems while delivering compassionate service directly impacts patient care and business outcomes. Prior healthcare exposure ensures you can navigate insurance complexities swiftly.

Benefits & Perks

Cardinal Health invests in your success with competitive compensation and support:

• Salary range: $32,760 - $36,000 USD annually, reflecting growth potential.
• Fully remote nationwide work-from-home flexibility post-training.
• Structured shift bidding for work-life balance within operational hours.
• Comprehensive training and ongoing development resources.
• Access to healthcare benefits, wellness programs, and employee discounts.
• Collaborative culture with team leads and internal experts for complex resolutions.

Career Growth

This role is a launchpad for advancement in Cardinal Health's expansive Customer Service Operations. Gain expertise in medical reimbursement and supply chain, positioning yourself for supervisory roles, specialized healthcare positions, or broader operations leadership. Our commitment to internal mobility has propelled countless representatives to senior careers, backed by performance-driven opportunities and skill-building programs.

Why Join Us

At Cardinal Health, you're not just processing orders—you're enabling vital healthcare delivery. Work remotely for a trusted industry leader, enjoy shift flexibility, and contribute to meaningful patient outcomes. Our high-retention environment fosters professional excellence, with tools and training to thrive in high-volume settings. Nationwide remote access means you can serve from anywhere in the US, combining purpose with premium employment stability.

Role FAQs

What is the training schedule?

New hires attend mandatory Monday-Friday training from 8am-5pm EST before shift bidding.

Are weekends required?

Shifts may include Saturdays based on business needs; flexibility is essential.

Is remote work available?

Yes, this is a fully remote, nationwide FIELD position post-training.

What call volume should I expect?

Approximately 60-80 calls per day, varying in complexity.

Do I need healthcare experience?

Preferred but not required; training covers insurance and product knowledge.

Ready to elevate your customer service career? Apply now for this impactful role at Cardinal Health.