Representative II, Customer Service Operations at Cardinal Health

About Cardinal Health

Cardinal Health, a global leader in healthcare services and products, empowers pharmacies, hospitals, and healthcare providers with innovative solutions that improve patient outcomes and streamline operations. With a presence across the United States and beyond, Cardinal Health manages vast supply chains for medical products, offering distribution, logistics, and customer service excellence. Our commitment to reliability and customer-centric service has made us a trusted partner in the healthcare industry for decades. Joining Cardinal Health means contributing to a mission that touches millions of lives daily through efficient medical billing, reimbursement, and order fulfillment services.

Role Overview

The Representative II, Customer Service Operations plays a pivotal role in Cardinal Health's distribution network, processing orders for distribution centers and internal customers while ensuring seamless operations. This remote position, available nationwide in the US, involves handling routine and non-routine orders, resolving inquiries, and coordinating with cross-functional teams. Ideal for professionals with call center experience, this role demands precision in SAP systems, strong communication skills, and a proactive approach to problem-solving. Anticipated hourly range is $15.75 - $18.50, with comprehensive benefits supporting work-life balance in a flexible, work-from-home environment.

Key Responsibilities

In this dynamic role, you'll be at the heart of order management and customer support. Key responsibilities include:

• Processing routine customer orders according to demand plans, schedules, and lead times using SAP and internal systems, ensuring all details are accurate and orders are closed promptly.
• Responding to inquiries from internal customers like Distribution Centers on order tracking, backorders, and high-priority statuses with clear communication.
• Identifying resolutions for order delays, missing information, and product availability issues tailored to customer profiles.
• Leveraging dashboards and reporting tools to analyze order issues such as inventory shortages, creating visuals and conducting analyses to communicate insights effectively.
• Coordinating with internal stakeholders including Planners, Customer Service Representatives, Quality, and Global Trade teams for compliance on international and special orders.
• Managing non-routine orders like product samples and trials, collaborating with Marketing to meet specific requirements.

Qualifications & Requirements

To succeed as a Representative II, Customer Service Operations at Cardinal Health, candidates should demonstrate:

• A high school diploma, GED, or equivalent work experience.
• 2-4 years in a high-volume call center environment, honing communication and active listening skills.
• Prior remote or work-from-home experience, showcasing self-motivation and discipline.
• Familiarity with Microsoft Office, order placement systems, and call-center phone systems.
• Healthcare industry customer service background and root cause analysis experience preferred.
• Proven ability to meet call center metrics like average handle time, adherence, speed to answer, and quality assurance scores.
• Excellent phone skills focused on quality service delivery.

This level applies job skills and company policies to routine tasks, handles basic problem resolution, and seeks guidance on complex issues from supervisors or peers.

Benefits & Perks

Cardinal Health invests in your well-being with a robust benefits package designed for full-time employees:

• Comprehensive medical, dental, and vision coverage to protect your health.
• Generous paid time off plan for rest and recharge.
• Health Savings Account (HSA) to save for medical expenses tax-free.
• 401k savings plan with company matching to build your retirement security.
• myFlexPay for early wage access before payday, easing financial stress.
• Flexible work arrangements supporting remote nationwide operations.

These perks underscore Cardinal Health's dedication to employee health, financial wellness, and flexibility in the demanding healthcare sector.

Career Growth

At Cardinal Health, career advancement is a reality for dedicated professionals. Starting as a Representative II, you can progress to senior customer service roles, operations management, or specialized positions in supply chain and healthcare logistics. We provide training in advanced SAP tools, data analytics, and compliance, fostering skill development. Internal mobility programs and mentorship opportunities connect you to leadership tracks, with many employees advancing within our global network. Embrace continuous learning through our development programs tailored for customer service operations excellence.

Why Join Us

Choose Cardinal Health for a role that combines impactful work with stability and growth. As a nationwide remote opportunity, enjoy the freedom of working from home while supporting critical healthcare supply chains. Our culture values precision, collaboration, and customer obsession, offering a supportive environment where your contributions directly enhance patient care delivery. With competitive compensation, top-tier benefits, and a focus on work-life balance, Cardinal Health stands out as an employer of choice in healthcare services.

Role FAQs

Is this a remote position?

Yes, this is a fully remote role available nationwide in the US (FIELD-based).

What systems will I use daily?

Primarily SAP and other internal order management systems, along with Microsoft Office and dashboards for reporting.

Is prior healthcare experience required?

Preferred but not mandatory; strong customer service and call center background is key.

Are there performance metrics?

Yes, success involves meeting call center standards like handle time, adherence, and QA scores.

What is the pay range?

Anticipated hourly range: $15.75 - $18.50, no bonus eligibility.

Ready to elevate your career? Apply now for this Representative II, Customer Service Operations role at Cardinal Health and join a team driving healthcare forward.