About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the world's largest lodging franchisors, boasting over 7,400 hotels and more than 625,000 rooms across 45 countries and territories. As a leader in midscale and extended stay segments and a challenger in upscale, Choice Hotels offers a diverse portfolio of 22 brands, from full-service upper upscale properties to economy options. Iconic brands like Comfort Inn, Quality Inn, Radisson, Radisson Blu, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson ensure travelers find the perfect stay for every occasion. The award-winning Choice Privileges loyalty program and co-brand credit card enhance guest experiences with fast rewards and personalized perks. At Choice Hotels, cultural values—Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity—drive loyalty, growth, and the hospitality spirit.

Role Overview

The Reservations Coordinator position at Choice Hotels in Bloomington, Minnesota, is pivotal in delivering seamless guest experiences. This role demands technical proficiency in handling reservations and exceptional communication skills to engage guests over the phone. As a key team member in our managed hotels portfolio, including premium Radisson brands, you'll promote hotel facilities, process bookings, and ensure every interaction reflects our commitment to genuine hospitality. Ideal for service-oriented professionals with front desk experience, this full-time role offers a dynamic environment in the heart of the hospitality industry.

Key Responsibilities

• Respond effectively to guest telephone calls and inquiries about reservations, showcasing deep hotel knowledge.
• Book and process reservations via property channels while promoting facilities for personalized experiences.
• Handle external and internal calls by redirecting or assisting directly, maintaining data integrity in records.
• Provide informative assistance on hotel facilities and follow departmental policies and service standards.
• Liaise with Sales and other departments, taking initiative to enhance guest satisfaction with Yes I Can! hospitality.
• Resolve guest issues by listening empathetically, apologizing, solving problems, and following through.
• Notice dissatisfaction and apply judgment for 100% Guest Satisfaction when appropriate.

Qualifications & Requirements

To excel as a Reservations Coordinator, candidates need at least one year of front desk experience at an upscale hotel. A high school diploma is required, with a bachelor’s degree preferred. Fluency in English is essential, and additional languages are a plus. Strong skills in computer systems, including Opera or similar reservations software, Microsoft Office suite, and reporting tools are mandatory. A service-focused personality, excellent communication, ability to influence, and effective collaboration are key. Physical demands include standing for extended periods, lifting up to 50 pounds with assistance, and good manual dexterity. A valid driver’s license, flexible schedule availability, and passing background checks and drug tests are required. Choice Hotels participates in E-Verify for employment eligibility.

Benefits & Perks

Choice Hotels values its associates with competitive compensation estimated at $35,000–$50,000 annually, reflecting hospitality sector rates in Minnesota with a growth buffer. Enjoy exclusive hotel employee discounts across brands like Comfort Inn, Quality Inn, and Radisson, perfect for travel enthusiasts. Benefit from flexible scheduling in a 24/7 operation, comprehensive training, and a supportive team environment. As an equal opportunity employer, we foster diversity without regard to age, race, religion, gender, or other protected classes. Additional perks include opportunities for professional development and a hospitable workplace embodying our cultural values.

Career Growth

At Choice Hotels, career progression is a cornerstone. Starting as a Reservations Coordinator opens doors to roles in front office management, sales, revenue optimization, and beyond. Our expansive portfolio provides cross-brand exposure, from midscale Comfort Inn and Quality Inn to upscale Radisson properties. Internal training programs, leadership development, and the chance to work in international territories empower ambitious professionals. Many associates advance rapidly, leveraging our focus on growth and the hospitality spirit to build lasting careers.

Why Join Choice Hotels

Joining Choice Hotels means immersing yourself in a global leader that prioritizes innovation, guest loyalty, and associate success. Work with renowned brands like Radisson Blu and Country Inn & Suites, enjoying hotel employee discounts for personal and family travel. Our Bloomington, Minnesota location offers a vibrant hub near major attractions, combining urban convenience with Midwestern charm. Embrace a culture of boldness, curiosity, and integrity while contributing to shareholder value and franchisee success. In a 24/7 industry, we adapt shifts to business needs, ensuring dynamic experiences and at-will employment flexibility.

Role FAQs

What experience is required? Minimum one year at an upscale hotel front desk; Opera system experience is a plus.

Is this a full-time role? Yes, full-time with flexible scheduling for 24/7 operations.

What benefits include hotel discounts? Yes, employee discounts apply to Choice brands like Comfort Inn, Quality Inn, and Radisson worldwide.

Are background checks required? Yes, along with drug tests and E-Verify for U.S. eligibility.

How does Choice support career growth? Through training, internal promotions, and exposure to diverse brands and territories.

What is the estimated salary range? $35,000–$50,000 USD yearly, based on sector rates with buffer.