Role Overview

Join Lululemon as a Retail Experience Manager (APAC focus, Strategic Planning) in Hong Kong, Hong Kong Island, Hong Kong SAR. This pivotal role drives the strategic direction, design, and delivery of retail experiences across the APAC region. Lululemon, the innovative performance apparel leader in yoga, running, training, and athletic pursuits, seeks a visionary leader to elevate guest experiences. You'll collaborate cross-functionally to pioneer retail concepts, behaviors, programs, and technologies that set the global standard. Focus on KPI monitoring, benchmarking, and transforming insights into growth-driving strategies. If you thrive in dynamic retail environments and possess an entrepreneurial spirit, this Lululemon career in Hong Kong is your chance to lead positive change.

Key Responsibilities at Lululemon

As Retail Experience Manager APAC, you'll shape the future of Lululemon stores. Key duties include:

• Envision, design, and deliver the retail experience strategy for APAC, ensuring alignment with global goals.
• Collaborate with Voice of Guest, CRM, and Data teams to translate feedback into actionable KPIs and OKRs.
• Partner with Learning & Leadership, Product Education, IDEA, and Regional Managers to bridge gaps in guest-educator interactions.
• Pilot solutions and roll out refreshed SOPs for personalized, high-conversion guest education.
• Develop programming for high-revenue stores to deliver efficient, consistent experiences.
• Design innovative retail concepts like digital clienteling, membership programs, and next-gen platforms with global partners.
• Conduct market research and benchmarking to lead in guest experience trends.
• Monitor KPIs and drive performance to boost engagement and results.
• Influence cross-functional teams to foster innovation and accountability.

Embody Lululemon's values: personal responsibility, entrepreneurial innovation, honest communication, courageous leadership, trusting relationships, and joyful work.

Qualifications & Requirements

To excel in this Lululemon Retail Experience Manager role, bring:

• 5+ years in retail or relevant industry, specializing in guest experience or operations.
• Cross-functional stakeholder experience with strong influence skills.
• Proven results-driven mindset with accountability.
• Decisive problem-solving and prioritization abilities.
• Excellent communication: written, verbal, and presentation skills for senior leadership.
• Proficiency in Smartsheet, Excel, PowerPoint, SharePoint.

Must-haves include an entrepreneurial spirit, courage, and a fun-loving approach to leadership.

Salary & Benefits

Earn a competitive HKD 650,000 - 950,000 yearly salary (market estimate) plus bonuses. Lululemon invests in you with:

• Competitive base pay and team bonuses.
• Generous PTO.
• Employee discounts on premium apparel.
• Fitness/yoga classes.
• Parenthood top-up.
• Professional development programs.
• Holistic wellness support for body, mind, spirit.
• Inclusive, equitable culture.

Benefits vary by location; eligibility applies.

Why Join Lululemon?

Lululemon isn't just apparel—it's a movement for healthier futures. In APAC, innovate retail experiences that connect communities. Enjoy Hong Kong careers at Lululemon with global impact, cutting-edge products, and a people-first culture. Lead with joy, grow personally, and pioneer guest experiences that transform lives. Our success stems from innovation, store emphasis, and community connections. Be part of equitable, growth-focused teams driving positive change.

Explore Lululemon APAC jobs and thrive in a fun, courageous environment.

How to Apply

Ready for Retail Experience Manager careers at Lululemon Hong Kong? Apply now! Submit your resume highlighting retail strategy experience. Join our APAC Retail Operations Team onsite in Hong Kong. #LI-Onsite #LI-JCA. Don't miss this chance to lead retail innovation.