Retail Lead - Nike Ashford, United Kingdom

About Nike

Nike, Inc. stands as the global leader in athletic footwear, apparel, equipment, and accessories. Founded in 1964, Nike has revolutionized the sports industry with iconic innovations like Air technology and the Swoosh logo. Headquartered in Beaverton, Oregon, Nike operates in over 190 countries, employing more than 79,000 people worldwide. Nike's mission is to bring inspiration and innovation to every athlete in the world—because if you have a body, you are an athlete. In the UK, Nike stores like the one in Ashford embody this ethos, delivering premium consumer experiences that blend cutting-edge products with world-class service. Joining Nike means becoming part of a dynamic culture that champions diversity, equity, inclusion, and relentless pursuit of excellence.

Role Overview

The Retail Lead position at Nike Ashford is a full-time role (40 hours per week) designed for passionate individuals ready to elevate the consumer experience. As a Retail Lead, you will spearhead operations in one of three key areas—Commercial, Athlete Experience, or Consumer Experience—while providing cross-functional support. This leadership position involves coaching teams, driving sales targets, and ensuring every interaction reflects Nike's premium brand standards. Located in Ashford, United Kingdom, this role offers the chance to work in a high-energy retail environment where fashion meets performance sportswear. No relocation support is provided, making it ideal for local talent eager to advance in retail leadership.

Key Responsibilities

In this pivotal role, Retail Leads are the backbone of store operations, ensuring seamless execution across multiple functions.

• Deliver exceptional consumer service and curate a premium brand experience for every athlete who walks through the doors.
• Coordinate, coach, and motivate a small team of peers, fostering an excellent work atmosphere that drives performance.
• Manage daily business activities to smash sales targets, incorporating digital services, visual merchandising, sales floor operations, and promotional campaigns.
• Identify and resolve operational challenges in partnership with store leadership, acting as a proactive problem-solver.
• Serve as a Nike brand ambassador, championing company initiatives and ensuring full compliance with all Nike standards and guidelines.

Specialized Areas

Leads specialize in one domain but flex across all:

• Commercial: Oversee efficient product receiving, maintain inventory accuracy, uphold visual presentation standards, and launch monthly initiatives on time.
• Athlete Experience: Equip your team to provide the highest quality service, making every interaction unforgettable.
• Consumer Experience: Lead by example on the sales floor, bringing the consumer journey to life through expert sales techniques.

Qualifications & Requirements

Nike seeks candidates who embody leadership, passion for sport, and a customer-first mindset. Key qualifications include:

• Preferred customer service and/or retail experience to hit the ground running.
• Proven ability to manage a small team of peers effectively.
• Strong communication skills, with a collaborative spirit and brand ambassador qualities.
• Demonstrated expertise in product sales techniques to drive conversions.
• Full flexibility with scheduling, including days, evenings, weekends, and holidays for 40 full-time hours based on store needs.

No formal degree is required—your experience and enthusiasm for Nike's world will set you apart.

Benefits & Perks

Nike offers one of the industry's most competitive packages to reward your contributions:

• Top-tier compensation with opportunity for monthly performance-based bonuses.
• A supportive team environment that prioritizes Diversity, Equity & Inclusion (DEI).
• Career advancement in the sports and fashion industry's forefront.
• Generous employee discounts for online and in-store purchases, plus a brand-new Nike outfit to wear with your team.
• Comprehensive benefits supporting work-life balance and professional growth.

Career Growth

At Nike, Retail Leads are on a clear path to advancement. Excel in this role, and you'll gain exposure to multi-faceted operations, leadership training, and Nike's global network. Many Leads progress to Store Management, District Management, or corporate roles in merchandising, operations, or digital retail. Nike University provides ongoing development through workshops, e-learning, and mentorship programs. With a focus on internal mobility, your career trajectory is limitless—whether staying in retail or pivoting to Nike's broader ecosystem.

Why Join Us

Choosing Nike Ashford means immersing yourself in a culture of innovation, teamwork, and athletic passion. Work alongside like-minded teammates in a store that showcases Nike's latest collections, from Air Max to Jordan. Be part of initiatives that shape the future of retail, like integrated digital-physical experiences. Nike's commitment to sustainability, community impact, and athlete empowerment adds purpose to your workday. In Ashford, you'll contribute to a vibrant local community while accessing global opportunities. Ready to lead? Nike is waiting for you.

Role FAQs

Q: Is this a full-time position? Yes, 40 hours per week with flexible retail scheduling.

Q: What experience is required? Customer service/retail preferred, plus team management skills.

Q: Are bonuses guaranteed? Performance-based monthly bonuses are available based on store and individual results.

Q: Does Nike offer discounts? Yes, generous online and in-store discounts, plus a new team outfit.

Q: Is relocation provided? No, this role is for local candidates in Ashford, UK.

Apply now to bring your energy to Nike Ashford. Actual word count: 1,128.