About Nike

Nike is the global leader in athletic footwear, apparel, equipment, and accessories, dedicated to uniting the world through sport. Our mission creates a healthy planet, active communities, and an equal playing field for all. With iconic brands like Air Jordan and innovative technologies such as Nike Flyknit, we inspire athletes worldwide. Joining Nike means becoming part of a dynamic team that pushes boundaries in sport and culture. In the UK, Nike stores embody this energy, offering premium experiences in prime locations like Croydon.

Role Overview

The Retail Lead Operations role at Nike's Croydon store is a full-time position (40 hours) for a passionate leader focused on back-of-house excellence. As a Lead Supervisor, you'll manage logistical functions to ensure the sales team has optimal product availability. This role demands dedication, urgency, and a commitment to Nike's high standards, supporting store operations to deliver exceptional customer experiences and achieve sales targets.

Key Focus Areas

Your work will blend operational efficiency with team leadership, ensuring seamless stock flow from warehouse to sales floor while upholding safety and performance metrics.

Key Responsibilities

In this pivotal role, you'll drive the store's backend success:

• Support managing daily re-stocking of product and stock maintenance to keep inventory pristine.
• Ensure execution of timely product turnaround from back-of-house to the sales floor, maximizing sales opportunities.
• Assist the Logistics team, ensuring they meet performance expectations and operational SLAs.
• Deliver financial results by driving logistics processes that enable Sales targets to be achieved.
• Support the leadership team with Workplace Health & Safety, ensuring safe practices are followed at all times.

Qualifications & Requirements

To thrive as Nike's Retail Lead Operations in Croydon, bring these essential attributes:

• Previous relevant operations experience and good knowledge of warehousing systems.
• Outstanding communication skills, both written and verbal.
• Experience managing a team in a fast-paced retail environment.
• Solid organization skills with attention to detail, including reading and understanding reports.
• A passion for the NIKE brand and a natural sense of urgency with an energetic demeanor.
• Must be available for a rotating roster, including weekends and evenings across 7 fully flexible days.

Why These Matter

These qualifications ensure you can handle the high-volume demands of a Nike retail store, where precision in logistics directly impacts customer satisfaction and revenue.

Benefits & Perks

Nike invests in its people with industry-leading rewards:

• Competitive salary tailored to UK retail leadership standards.
• Generous product discounts on Nike gear for you and your circle.
• Yearly bonus based on store performance.
• Full uniform provided twice per year, keeping you styled in authentic Nike apparel.
• Paid time off, health benefits, and access to employee assistance programs.

Career Growth

At Nike, we believe in human potential. This Lead role is a launchpad for advancement into higher store management, district leadership, or corporate opportunities. Receive targeted development as a Leader, including training programs, mentorship, and exposure to Nike's global operations. Many of our store leaders started in roles like this, progressing through dedication and results.

Development Opportunities

Participate in Nike's leadership academies, digital skills training, and international rotations to build a world-class career.

Why Join Us

Work in Croydon's vibrant retail scene at a flagship Nike store, surrounded by sports enthusiasts. Enjoy a supportive team culture, cutting-edge retail tech, and the thrill of contributing to Nike's dominance. This isn't just a job—it's a chance to inspire through sport, grow personally, and be part of a brand that defines athletic excellence. With flexible rostering and premium perks, balance passion with life in one of the UK's dynamic hubs.

Role FAQs

What is the work schedule?

Full-time 40 hours on a rotating roster, requiring availability across 7 days, including weekends and evenings.

Is retail experience required?

Previous operations and team management experience is essential, ideally in retail or warehousing.

What salary can I expect?

Competitive pay estimated at £29,000-£37,000 annually, plus bonuses and discounts.

How does Nike support career growth?

Through personalized development plans, leadership training, and clear paths to promotion.

Do I need to be a sports fan?

A passion for the Nike brand is key to thriving in our athlete-driven culture.

Apply now to lead operations at Nike Croydon and elevate your career!