About Nike

Nike is the world's leading sports brand, empowering athletes and everyday consumers through innovative footwear, apparel, and equipment. With a legacy of pushing boundaries, Nike operates premium retail experiences globally, including at Johor Premium Outlets in Malaysia. As a Retail Supervisor (Back of House), you'll contribute to Nike's mission of delivering premium consumer and employee experiences while driving business results in a dynamic retail environment.

Role Overview

The Retail Supervisor (Back of House), also known as Nike Back of House Coach, is a pivotal leadership role at Nike's Johor Premium Outlets store in Johor, Malaysia. This full-time position focuses on managing back-of-house operations to ensure seamless store functionality, exceptional service, and sales performance. You'll create an inspiring environment for associates and customers alike, executing programs that elevate the Nike retail experience. Ideal for retail professionals passionate about coaching teams and optimizing operations in a high-energy outlet setting.

Key Responsibilities

In this role, you'll take ownership of daily back-of-house activities to support front-line success. Key responsibilities include:

• Managing all daily activities in a specific area of the store, including selling and service operations.
• Leading, coaching, driving, and inspiring associates within your designated area to achieve peak performance.
• Executing and maintaining visual merchandising and selling floor standards to uphold Nike's premium brand image.
• Communicating promotional event information effectively to maximize business results and event outcomes.
• Identifying issues and opportunities based on selling reports and customer feedback for continuous improvement.
• Assisting the Store Manager (Nike Head Coach) in delivering a premium consumer and employee experience across the store.

Daily Impact

Every shift, you'll ensure back-of-house efficiency translates to front-of-house excellence, from inventory management to team motivation, directly impacting store sales and customer satisfaction at Johor Premium Outlets.

Qualifications & Requirements

To succeed as Nike's Retail Supervisor (Back of House), bring the following:

• A Bachelor's Degree with 3 years’ retail experience, or 4 years’ retail experience in lieu of a degree.
• Minimum of 1 year’s management experience in retail.
• Demonstrable experience in retail management, including coaching and mentoring associates.
• Strong ability to communicate in English.
• Proficiency in retail business systems and Microsoft Office.
• Flexibility to work weekends, evenings, and holidays as needed.

Preferred Traits

Nike seeks passionate leaders with a retail mindset, excellent interpersonal skills, and a drive for results in fast-paced outlet environments like Johor Premium Outlets.

Benefits & Perks

Nike offers an unmatched compensation and benefits package for Retail Supervisors:

• Competitive salary with performance incentives.
• Access to the latest and greatest Nike products and apparel at exclusive rates.
• Comprehensive benefits including health coverage, paid time off, and employee discounts.
• Dynamic team environment fostering growth and collaboration.
• Opportunities to work with cutting-edge retail technology and premium store standards.

Work-Life Integration

Enjoy a supportive culture that values your contributions, with schedules accommodating retail demands while prioritizing employee well-being.

Career Growth

At Nike, this role is a launchpad for retail leadership. Gain hands-on experience in coaching, operations, and merchandising, positioning you for advancement to Store Manager or multi-unit roles. Nike invests in your development through training programs, leadership workshops, and global mobility opportunities. Many Back of House Coaches progress rapidly within Nike's expansive retail network in Malaysia and beyond.

Professional Development

Access Nike's world-class learning platforms, mentorship from senior leaders, and performance-based promotions to build a long-term career in sports retail.

Why Join Us

Joining Nike at Johor Premium Outlets means becoming part of a iconic brand that defines innovation and athletic excellence. You'll work in a vibrant outlet destination, serving passionate consumers while surrounded by motivated teams. Nike's commitment to premium experiences extends to you: top-tier pay, exclusive perks, and a culture of empowerment. If you're ready to coach winning teams and drive retail success, Nike Retail is your ultimate playground. See what it means to Just Do It every day.

Role FAQs

What is the work schedule like?

This full-time role requires availability for weekends, evenings, and holidays to support peak retail periods at Johor Premium Outlets.

Is prior management experience required?

Yes, a minimum of 1 year’s management experience is essential, along with retail background.

What benefits include product access?

Associates enjoy discounts and access to the latest Nike gear, enhancing your passion for the brand.

How does this role support career advancement?

Through coaching experience and Nike's development programs, you'll be primed for senior retail leadership positions.

Is English proficiency mandatory?

Yes, ability to communicate in English is required for team leadership and operations.