Retail Supervisor - Experience Coach at Nike Johor Premium Outlet

About Nike

Nike is the world's leading sports brand, empowering athletes and everyday consumers through innovative products, premium experiences, and a culture of excellence. With a global presence, Nike Retail stands at the forefront of delivering immersive brand experiences in flagship stores and outlets worldwide. In Malaysia, Nike's Johor Premium Outlet represents our commitment to premium consumer engagement in a high-traffic, dynamic retail environment. As a Nike team member, you'll join a legacy of innovation, from groundbreaking footwear to apparel that redefines performance.

Role Overview

The Retail Supervisor - Experience Coach position at Nike Johor Premium Outlet is designed for passionate retail leaders ready to elevate store performance. Reporting to the Store Manager (Nike Head Coach), you'll oversee a specific store area, blending sales expertise with team leadership to create unforgettable consumer experiences. This full-time role demands energy, adaptability, and a drive for results in a fast-paced outlet setting. If you thrive in retail management and embody Nike's 'Just Do It' spirit, this is your opportunity to coach associates and drive business success.

Key Focus Areas

Your mission centers on fostering a premium environment for consumers and employees alike. Expect to execute programs that boost sales, maintain visual standards, and respond to real-time feedback, all while inspiring your team to exceed expectations.

Key Responsibilities

In this role, you'll take ownership of daily operations to ensure seamless execution:

• Manage all daily activities in a designated store area, including selling, service, and operational excellence.
• Lead, coach, drive, and inspire associates to deliver peak performance.
• Execute and uphold visual merchandising and selling floor standards for a premium Nike aesthetic.
• Communicate promotional event details to associates, maximizing event results and foot traffic conversion.
• Proactively identify issues and opportunities based on selling reports and customer feedback.
• Support the Store Manager in cultivating premium consumer and employee experiences across the store.

Qualifications & Requirements

Nike seeks candidates with proven retail prowess and leadership potential:

• Bachelor's Degree plus 3 years' retail experience, or 4 years' retail experience in lieu of degree.
• Minimum 1 year's management experience in retail.
• Demonstrated expertise in retail management, including coaching and mentoring teams.
• Strong English communication skills for team and customer interactions.
• Proficiency with retail business systems and Microsoft Office suite.
• Flexibility to work weekends, evenings, and holidays as required in retail operations.

These qualifications ensure you're equipped to handle the demands of a high-volume outlet like Johor Premium Outlet, where agility and people skills are paramount.

Benefits & Perks

Nike values its retail talent with unmatched rewards:

• Competitive salary estimated at MYR 36,000 - 54,000 annually, reflecting Malaysia's retail sector rates with upside potential.
• Access to the latest Nike products, apparel, and gear at employee rates.
• Comprehensive benefits package, including health coverage, paid time off, and performance incentives.
• Dynamic team environment fostering collaboration and growth.
• Training programs and development opportunities within Nike's global retail network.

Career Growth

At Nike, retail roles are launchpads for ambitious careers. As an Experience Coach, you'll gain hands-on leadership experience, positioning you for advancement to Store Manager or beyond. Nike's internal mobility programs, mentorship, and leadership training empower you to climb the ranks. Many of our top retail executives started on the floor, proving that dedication unlocks global opportunities—from regional oversight to corporate innovation hubs.

Professional Development

Participate in Nike University courses, retail leadership academies, and performance coaching tailored to your growth. Track your progress with clear KPIs and regular feedback, ensuring continuous evolution in a brand synonymous with peak performance.

Why Join Us

Choosing Nike means immersing yourself in a culture that champions innovation, diversity, and athletic passion. At Johor Premium Outlet, you'll engage Malaysia's vibrant consumer base, driving sales in a prime location. Beyond the role, enjoy the prestige of Nike affiliation, networking with global teams, and contributing to a brand that shapes culture. Our commitments extend to employee wellness, work-life balance, and a supportive community where your success fuels ours. Ready to coach the future of retail? Nike Johor awaits.

Role FAQs

What is the work schedule like?

This full-time role requires availability for weekends, evenings, and holidays to align with peak retail hours at the outlet.

Is prior management experience mandatory?

Yes, at least 1 year of management experience is required, alongside retail background.

What salary can I expect?

Estimated MYR 36,000 - 54,000 yearly, based on market rates for similar roles in Malaysia's retail sector.

Do I need a degree?

A Bachelor's Degree with 3 years' retail experience or equivalent 4 years' experience suffices.

How does Nike support career progression?

Through structured training, mentorship, and internal opportunities across our global network.