About the Role

Join Robert Half's dynamic Managed IT Services team as an Account Manager in Woodland Hills, California. This pivotal hybrid role (with on-site presence as needed) offers a base salary up to $85,000 plus lucrative commission, rewarding your ability to foster long-term client partnerships and drive revenue growth. As the primary point of contact for key accounts, you'll guide strategic IT roadmaps, craft compelling proposals, and position cutting-edge technology solutions to align perfectly with client business goals. Ideal for seasoned professionals passionate about IT services, client success, and sales excellence, this position places you at the heart of our expanding operations in the competitive Woodland Hills tech landscape.

Robert Half is a leader in staffing and managed services, and we're seeking a client-centric Account Manager to elevate our service delivery. You'll thrive in a collaborative environment where your expertise in relationship management and technical acumen directly impacts client satisfaction and company growth. With Woodland Hills' booming business hub offering proximity to major industries like entertainment, finance, and tech, this role provides endless opportunities to make a tangible difference.

Key Responsibilities

Client Relationship Management & Strategic Planning

• Lead and manage recurring client meetings to thoroughly review IT environments, evaluate support performance, and align with evolving business objectives.
• Develop, maintain, and present comprehensive client IT roadmaps that incorporate long-term strategies and leverage emerging technologies for competitive advantage.
• Proactively identify infrastructure needs, lifecycle refreshes, potential risks, and timely technology upgrade opportunities to optimize client operations.

Quoting, Proposals & Sales Support

• Prepare detailed, customized quotes and proposals for roadmap-driven initiatives, encompassing infrastructure refreshes, application deployments, and high-impact strategic projects.
• Generate timely and accurate quotes for ad-hoc requests involving hardware, software, and labor outside of standard managed service agreements.
• Collaborate closely with technical teams to precisely scope projects, ensuring proposals accurately reflect required resources, timelines, and deliverables.

Financial & Contract Management

• Partner seamlessly with accounting teams to support monthly close activities, including meticulous billing reviews and swift resolution of invoice discrepancies.
• Participate actively in contract audits to validate service levels, ensure licensing accuracy, and apply appropriate user or device count adjustments.

Growth & Revenue Expansion

• Identify and aggressively pursue upsell and cross-sell opportunities within existing accounts, introducing new managed services, innovative solutions, or advanced technology offerings.
• Serve as a trusted advisor, recommending tailored technology strategies that enhance operational efficiency, reduce costs, and powerfully support client business objectives.

Required Qualifications

To excel in this Account Manager role at Robert Half, candidates should bring 3+ years of hands-on experience in account management within IT or managed services. A proven track record in building and retaining client relationships is essential, complemented by deep knowledge of IT infrastructure, hardware, software, and service models. Strong communication and presentation skills are non-negotiable, as is expertise in preparing quotes, proposals, and project scoping. Familiarity with billing processes, contract audits, and revenue growth tactics will set you apart. A Bachelor's degree in Business, IT, or a related field is preferred, along with proficiency in CRM software and Microsoft Office. Must be adaptable to a hybrid schedule in Woodland Hills, CA, with excellent problem-solving abilities and a results-driven mindset.

Why Join Us

At Robert Half, we invest in your success with a competitive salary package (base up to $85,000 + commission), hybrid flexibility, comprehensive benefits including health insurance, 401(k) matching, and PTO. Enjoy professional growth in a supportive culture, access to cutting-edge IT tools, and the chance to work with top-tier clients in Woodland Hills. This is more than a job—it's a career-launching opportunity in managed IT services. Apply today and connect with our team for immediate consideration!