About the Acumatica Implementation Consultant Role at Robert Half

Join Robert Half as an Acumatica Implementation Consultant in Dublin, Ohio, and launch your career in the dynamic world of ERP and CRM systems. This entry-level position is perfect for motivated professionals eager to support Value-Added Resellers (VARs) while gaining hands-on experience with Acumatica, a leading cloud-based ERP platform. Located in the heart of Dublin, OH, our team offers a collaborative environment where you'll develop expertise in system implementations, customer support, and technical troubleshooting. With a competitive salary of $80,000, this full-time role provides the foundation for long-term growth in enterprise software consulting.

As an Acumatica Implementation Consultant, you'll work closely with clients to ensure seamless ERP deployments, from initial support to post-go-live hypercare. Dublin, Ohio, known for its thriving tech scene and proximity to Columbus, offers an ideal setting for professionals seeking work-life balance and career advancement. Robert Half, a global leader in talent solutions, empowers you to excel in customer-focused environments while building skills in dashboard design, ticket management, and user training.

Key Responsibilities

Delivering Exceptional First-Line Support

Your primary duty will be providing first-line support for Acumatica-related issues via the helpdesk. This involves triaging tickets, diagnosing problems, and delivering timely solutions to minimize downtime for VARs and end-users. You'll prioritize high-impact issues, communicate updates effectively, and escalate complex cases as needed, ensuring customer satisfaction remains at the forefront.

Supporting System Go-Lives and Hypercare

Assist in system go-lives by coordinating transitions and overseeing hypercare phases. This critical role ensures smooth handoffs post-implementation, monitoring performance, resolving emergent issues, and gathering feedback to refine processes. Your proactive approach will help clients achieve rapid ROI from their Acumatica investments.

Technical Tasks and Customization

Design intuitive dashboards, create generic inquiries, and handle basic system administration. You'll contribute to quality assurance by testing workflows, supporting integrations with third-party tools, and optimizing operational efficiency. These hands-on tasks build your technical proficiency in Acumatica's robust ecosystem.

Customer Service and Training

Manage support tickets end-to-end, from intake to resolution, while participating in user training sessions. Guide clients through implementation phases, fostering adoption and empowering them to leverage Acumatica's full potential. Excellent communication skills are key to thriving in this customer-centric role.

Required Qualifications

To succeed as an Acumatica Implementation Consultant, bring a proactive attitude, strong communication skills, and a passion for ERP technologies. Entry-level candidates are welcome, especially those with familiarity in Acumatica, NetSuite, or similar platforms. Key qualifications include experience in helpdesk support, ticket prioritization, and basic system admin. A bachelor's degree in IT, business, or related fields is preferred, along with soft skills like problem-solving and teamwork. We're seeking individuals excited to grow in Dublin, OH's vibrant job market.

Why Join Us at Robert Half?

Robert Half offers unparalleled benefits, including a $80,000 salary, health coverage, 401(k) matching, PTO, and professional training. Advance your career with certifications, bonuses, and exposure to innovative ERP solutions. Join a supportive team in Dublin, Ohio, where your contributions drive client success and personal growth. Apply now for this Acumatica Implementation Consultant role and elevate your future in tech consulting!