About the Administrative Assistant Role at Robert Half

Are you an organized, detail-oriented professional seeking a rewarding opportunity in healthcare administration? Robert Half is excited to partner with a premier healthcare facility in Palo Alto, California, to find a dedicated Administrative Assistant for a long-term contract position. This role is at the heart of patient care operations, where you'll play a crucial part in ensuring smooth patient registration processes, accurate data handling, and exceptional service delivery. Located in the vibrant heart of Silicon Valley, this position offers the chance to work in a dynamic, fast-paced environment while contributing to high-quality patient experiences.

As a trusted leader in staffing solutions, Robert Half connects top talent like you with exciting opportunities. This Administrative Assistant role is perfect for individuals passionate about healthcare, customer service, and operational efficiency. With Palo Alto's innovative atmosphere and proximity to world-class medical centers, you'll gain valuable experience that can propel your career forward. Whether you're starting in administrative support or advancing your healthcare expertise, this position provides hands-on involvement in patient-facing operations.

Key Responsibilities

• Facilitate seamless patient registration by meticulously collecting and verifying demographic details, insurance information, and medical history to ensure accuracy from the outset.
• Secure necessary patient signatures on legal documents, maintaining strict compliance with organizational policies, HIPAA regulations, and state healthcare standards.
• Process payments efficiently, handling co-pays, deductibles, deposits, and other financial transactions with precision to minimize errors and enhance patient satisfaction.
• Scan and upload all required documentation into electronic health record (EHR) systems before the end of each shift, supporting timely access for clinical teams.
• Collaborate closely with clinical staff, promptly providing essential items like wristbands, facesheets, labels, and other documents to keep patient flow uninterrupted.
• Manage patient valuables with utmost care, following department procedures for secure storage, inventory tracking, and return protocols.
• Deliver exceptional customer service by addressing patient inquiries, resolving concerns, and coordinating visitor authorizations with empathy and professionalism.
• Monitor and maintain office equipment functionality, executing downtime procedures swiftly to prevent disruptions in operations.
• Actively participate in departmental meetings, workshops, training sessions, and quality improvement initiatives to stay current with best practices.
• Foster a collaborative, solution-oriented culture by engaging positively with internal teams, external vendors, and stakeholders.

Required Qualifications for Success

To excel as an Administrative Assistant with Robert Half in Palo Alto, CA, you'll need a blend of technical skills, soft skills, and a commitment to excellence. Ideal candidates possess:

• A high school diploma or GED; associate's degree in healthcare administration, business, or related field preferred.
• At least 1-2 years of experience in administrative support, customer service, or patient registration, ideally in a medical office, hospital, or clinic setting.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook), EHR systems like Epic or Cerner, and general office equipment.
• Exceptional attention to detail, organizational skills, and the ability to multitask in a high-volume, fast-paced environment.
• Superior communication skills, both verbal and written, with a customer-centric approach to interacting with diverse patients and staff.
• Demonstrated knowledge of healthcare compliance (HIPAA, OSHA) and insurance processes (Medicare, Medicaid, private payers).
• Physical ability to stand for extended periods, lift light objects, and navigate busy clinical areas.
• Reliability, punctuality, and flexibility for varying shifts, including potential evenings or weekends.

Robert Half values candidates who embody professionalism, adaptability, and a proactive mindset. Background checks and references are required for this healthcare role.

Why Join Robert Half in Palo Alto?

Partnering with Robert Half means more than just a job—it's a gateway to career growth in one of California's most sought-after locations. Palo Alto offers a thriving ecosystem of tech innovation, top-tier healthcare institutions, and an unparalleled quality of life with mild weather, cultural attractions, and outdoor activities. Enjoy competitive pay estimated at $30/hour (equivalent to $60K-$72K annually), weekly direct deposit, and the potential for contract extensions or permanent placement.

Our benefits package includes access to Robert Half's exclusive job network, skill-building workshops, resume support, and a dedicated recruiter. Work in a supportive environment that prioritizes work-life balance, professional development, and recognition. Join a team that's transforming patient care—one registration at a time. Apply today and elevate your career with Robert Half!

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