About the Role

Robert Half is proud to partner with a leading gaming organization in Las Vegas, Nevada, to find an exceptional Application Support Engineer. This is a fully onsite, long-term contract-to-hire position (6-month CTH) offering a pathway to permanent employment. As an Application Support Engineer, you will be the backbone of seamless gaming operations, ensuring that high-stakes applications run flawlessly 24/7. In the fast-paced world of gaming technology, where downtime can cost millions, your expertise in troubleshooting, monitoring, and optimization will be critical. Located in the heart of Las Vegas, NV, this role immerses you in the entertainment capital of the world, supporting innovative systems that power thrilling player experiences. If you thrive in dynamic environments, excel at resolving complex production issues, and have a passion for gaming infrastructure, this position at Robert Half offers the perfect blend of challenge and career growth. Join a collaborative team dedicated to maintaining peak performance and reliability in one of the most exciting industries.

Key Highlights

• Focus on live gaming application monitoring and high availability
• Cross-functional collaboration with developers and operations
• On-call rotations for critical incident response
• Opportunity to influence system improvements through root cause analysis

Key Responsibilities

Your day-to-day will revolve around proactive monitoring and rapid issue resolution to deliver uninterrupted gaming services. Here's a deeper dive into your core duties as an Application Support Engineer:

• Monitor Live Gaming Applications: Use advanced tools to oversee real-time performance, detecting anomalies and ensuring 99.9%+ uptime for player-facing systems.
• Incident Investigation and Resolution: Dive deep into production issues, leveraging diagnostic tools to meet stringent SLAs and minimize player disruptions.
• Collaborate on Deployments: Work hand-in-hand with dev and ops teams to roll out patches, updates, and configs with zero tolerance for errors.
• Root Cause Analysis: Analyze recurring problems, document findings, and propose scalable fixes to enhance system resilience.
• Ticket and Task Management: Prioritize queues in tools like Jira or ServiceNow, delivering timely updates to stakeholders for transparency.
• API and Integration Support: Maintain backend services, troubleshooting RESTful APIs and third-party integrations critical to gaming ecosystems.
• Documentation Excellence: Create comprehensive runbooks, troubleshooting guides, and knowledge bases to empower the team.
• On-Call Participation: Share rotation duties for after-hours escalations, ensuring rapid response to high-priority incidents.
• Environment and Release Management: Coordinate dev, staging, and prod environments, facilitating smooth change control processes.
• Technical Support Delivery: Provide tiered support to internal teams and partners, fostering strong relationships through efficient resolutions.

Required Qualifications

To succeed in this Application Support Engineer role with Robert Half in Las Vegas, NV, we seek candidates with proven technical acumen and a gamer's mindset. Essential qualifications include:

• 3+ years in application support, ideally within gaming, fintech, or high-availability environments
• Strong proficiency in monitoring tools (e.g., Splunk, New Relic, Prometheus) and ticketing systems
• Hands-on experience with Linux/Unix, scripting (Bash/Python), and cloud services (AWS/Azure)
• Deep knowledge of APIs, microservices, databases (SQL/NoSQL), and networking fundamentals
• Proven track record in root cause analysis and incident management frameworks like ITIL
• Comfort with on-call schedules and ability to handle high-pressure situations
• Excellent communication skills for stakeholder updates and team collaboration
• Experience in gaming industry a plus; familiarity with slots, table games, or online platforms preferred
• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)

SEO keywords: Application Support Engineer jobs Las Vegas, gaming IT support careers Nevada, Robert Half contract-to-hire tech roles.

Why Join Us

Partnering with Robert Half means accessing top-tier opportunities in Las Vegas's booming gaming sector. This contract-to-hire role offers competitive pay around $35.9/hour (estimating $70K-$95K annualized), with full-time benefits upon conversion including health insurance, 401(k), PTO, and more. Work onsite in exciting Las Vegas, United States, surrounded by industry innovators. Enjoy professional development, exposure to cutting-edge tech, and the thrill of contributing to world-class gaming experiences. Robert Half provides unmatched support, from interview prep to career coaching. Apply now for this pivotal Application Support Engineer position and elevate your career in gaming technology!

Total word count: 852