Application Support Engineer - Join Robert Half in Las Vegas Gaming Innovation

Robert Half is thrilled to partner with a premier gaming and hospitality property in Las Vegas, Nevada, to find a skilled IT Applications Support Specialist (Application Support Engineer). This onsite, short-term contract-to-hire role positions you as the critical escalation point from the Help Desk, ensuring seamless operations across hotel, casino, and food & beverage systems. Dive into a dynamic environment where you'll master Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications, collaborating with IT teams, casino operations, and top vendors. If you're passionate about technology in the high-stakes world of Las Vegas hospitality, this opportunity offers hands-on experience, regulatory compliance expertise, and direct guest impact.

About the Role

As an Application Support Engineer at this iconic Las Vegas property, you'll be the backbone of mission-critical systems supporting thousands of daily transactions. From configuring Micros POS for bustling casino floors and restaurants to troubleshooting Aristocrat Gaming platforms and Oracle Fusion for enterprise operations, your work directly enhances guest experiences. This fully onsite position demands a blend of technical prowess, regulatory knowledge, and customer service excellence in a 24/7 fast-paced setting. Robert Half places you in this contract-to-hire role, providing a pathway to long-term stability in Nevada's thriving gaming sector. Expect to handle tier-2 escalations, perform system maintenance, and partner cross-functionally to minimize downtime and maximize satisfaction.

Key Responsibilities

Your day-to-day will be action-packed and rewarding:

• Act as the primary administrator for Micros POS systems, managing configuration, deployment, programming, and ongoing maintenance to support point-of-sale operations across bars, restaurants, and casino floors.
• Deliver expert application support for Aristocrat Gaming systems, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic applications, resolving complex issues swiftly.
• Configure, deploy, and maintain IT hardware and software infrastructure throughout hotel properties, casino gaming areas, front-of-house, and back-office environments.
• Execute and monitor backups, restores, and system log reviews to safeguard data integrity and prevent operational disruptions.
• Uphold strict compliance with Nevada Gaming Control Board (NGCB) regulations and internal SOPs, ensuring all systems meet legal and security standards.
• Collaborate with IT colleagues, casino operations staff, and external vendors to troubleshoot and resolve escalated tickets while prioritizing exceptional guest service.
• Cross-train team members and provide backup support for broader IT functions, fostering a collaborative department culture.

Required Qualifications

To excel, bring these essential skills and experiences:

• 3+ years in IT applications support, ideally in gaming, hospitality, or casino environments.
• Deep expertise in Micros POS administration, including configuration and troubleshooting.
• Proficiency with Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic.
• Demonstrated ability to manage backups, restores, log analysis, and hardware/software deployments.
• Knowledge of Nevada Gaming Control Board compliance requirements.
• Strong communication skills for cross-functional teamwork and vendor management.
• Availability for fully onsite work in Las Vegas, NV, with flexibility for shift rotations in a 24/7 operation.
• Contract-to-hire readiness with a proactive, guest-focused mindset.

Robert Half seeks candidates who thrive under pressure, blending technical acumen with hospitality passion.

Why Join Us?

Partner with Robert Half for unparalleled career acceleration in Las Vegas' gaming hub. Enjoy competitive pay around $27.71/hour (estimating $55K-$65K annualized), onsite immersion at a beloved property, and CTH potential. Gain exposure to cutting-edge systems, build NGCB compliance expertise, and contribute to unforgettable guest moments. Our client offers a vibrant culture, vendor partnerships, and growth opportunities in hospitality IT. Robert Half provides expert recruitment support, resume optimization, and connections to top employers. Apply now for this SEO-optimized Application Support Engineer role and level up your career in Las Vegas gaming technology!

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