Application Support Engineer - Join Robert Half in Saint Paul, MN

Robert Half is seeking a skilled Application Support Engineer to join our dynamic team in Saint Paul, Minnesota. This pivotal role offers the opportunity to provide comprehensive technical support for mission-critical business applications and integrated systems. As an Application Support Engineer, you will be at the forefront of troubleshooting complex technical issues, monitoring system health, and collaborating with cross-functional teams to ensure seamless operations and unwavering system reliability. If you thrive in fast-paced environments and have a passion for resolving intricate IT challenges, this position at Robert Half is your next career step.

Working with Robert Half means being part of a global leader in professional services, where innovation meets reliability. Our Saint Paul office is at the heart of Minnesota's thriving tech scene, offering a supportive environment equipped with state-of-the-art tools like ServiceNow, Splunk, Postman, and Jira. This full-time role is perfect for IT professionals who excel in application support, system monitoring, and agile methodologies.

About the Role

In this critical position, you will serve as the primary point of contact for technical support across our enterprise applications. Your expertise will directly impact business continuity by minimizing downtime and optimizing performance. Expect to engage daily with cutting-edge monitoring tools, participate in agile sprints, and drive continuous improvements. This role demands a proactive approach to issue resolution, strong analytical skills, and the ability to communicate technical concepts to non-technical stakeholders. At Robert Half, we value engineers who can bridge the gap between IT infrastructure and business needs, ensuring our clients experience uninterrupted service excellence.

Key Responsibilities

Your day-to-day will involve a blend of reactive support and proactive system enhancements:

• Manage and resolve incoming support tickets using ServiceNow, ensuring accurate documentation and timely resolution to maintain high service levels.
• Monitor system alerts through tools like Splunk and take proactive measures to minimize operational disruptions, preventing issues before they escalate.
• Run various reports to identify system issues and implement corrective actions to maintain data accuracy and integrity across platforms.
• Validate and reprocess failed data files to ensure workflow continuity and system reliability, safeguarding critical business processes.
• Collaborate with IT and business teams to troubleshoot system interactions and reduce service interruptions, fostering seamless cross-departmental synergy.
• Participate in Agile ceremonies, providing updates on progress and contributing to planning and refinement sessions to align with sprint goals.
• Utilize Postman for workflow testing and troubleshooting, ensuring data integrity and resolving system issues efficiently.
• Recreate production problems in lower environments and document detailed replication steps for analysis by development teams.
• Create detailed Jira bug reports outlining root causes, impacts, and recommendations for resolution, streamlining the defect management process.
• Analyze recurring issues to identify patterns and propose enhancements to improve system performance and user experience.

Required Qualifications

To succeed in this Application Support Engineer role at Robert Half, you should possess:

• Proven experience with ServiceNow for ticket management and workflow orchestration.
• Strong proficiency in Splunk for real-time system monitoring and alerting.
• Hands-on expertise with Postman for API testing, workflow validation, and troubleshooting.
• Advanced skills in Jira for bug tracking, reporting, and agile project management.
• Solid understanding of Agile methodologies, including daily stand-ups, sprint planning, and retrospectives.
• Exceptional troubleshooting abilities for complex application and integration issues.
• Experience in data validation, file reprocessing, and maintaining data accuracy in enterprise systems.
• Ability to recreate production defects in test environments with meticulous documentation.
• Strong analytical skills to identify patterns in recurring issues and recommend performance optimizations.
• Excellent communication skills for collaborating with diverse teams and stakeholders.

A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with 3+ years of relevant experience in application support.

Why Join Us at Robert Half?

Robert Half offers more than just a job—it's a career launchpad in Saint Paul, MN. Enjoy competitive compensation estimated at $75,000-$95,000 annually (based on experience), comprehensive benefits including health insurance, 401(k) matching, and generous PTO. Our commitment to professional growth includes ongoing training in the latest tools and certifications. Join a collaborative culture that values work-life balance, innovation, and impact. Be part of a team driving technological excellence for top-tier clients. Apply now for this full-time Application Support Engineer position and elevate your career with Robert Half in the heart of Minnesota's tech hub.

Robert Half is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.