About the A/R Recovery Representative I (Tier II) Role at Robert Half

Join Robert Half's dynamic finance team in Rochester, New York, as an A/R Recovery Representative I (Tier II). This long-term contract position is perfect for detail-oriented professionals passionate about accounts receivable management, customer service, and financial risk mitigation. In this role, you'll ensure timely resolution of outstanding invoices, handle billing disputes, and deliver exceptional service to internal teams and external clients. Robert Half, a leader in staffing and financial services, offers a collaborative environment where your skills in collections and dispute resolution can make a real impact. With a focus on payroll, human resources, and acquired portfolios, you'll contribute to the company's financial health while growing your career in accounts receivable recovery.

Why This Role Stands Out

As an A/R Recovery Representative, you'll balance proactive collection strategies with top-tier customer service. Located in the heart of Rochester, NY, this position provides stability through a long-term contract and access to Robert Half's renowned training resources. Ideal for those with experience in invoice processing and client education, this Tier II role demands precision and partnership across departments.

Key Responsibilities

Your day-to-day will involve a mix of analytical and interpersonal tasks to drive revenue recovery:

• Resolve past-due invoices promptly and accurately, minimizing financial risks for Robert Half.
• Deliver excellent customer service to internal stakeholders and external clients, ensuring clear communication and swift dispute resolution.
• Educate clients, partners, and internal teams on resolution processes, billing procedures, and best practices.
• Leverage proprietary systems and resources to investigate disputes and recover owed revenue efficiently.
• Maintain strict compliance with departmental policies, procedures, and regulatory standards.
• Engage in continuous training to sharpen skills in collections, customer service, and financial software.
• Build expertise in Robert Half's products and services, including payroll processing, human resources solutions, and acquired portfolios.
• Strategically balance service delivery with aggressive yet ethical collection tactics to protect company interests.
• Collaborate with external partners, sales teams, and other departments to optimize recovery workflows.
• Utilize superior organizational skills to prioritize tasks, manage high-volume workloads, and consistently meet resolution deadlines.

Required Qualifications

To succeed in this A/R Recovery Representative role, candidates should demonstrate:

• 1-2 years of experience in accounts receivable, collections, or billing support.
• Exceptional customer service skills with a proven track record in dispute resolution.
• Strong attention to detail and a proactive mindset for identifying financial risks.
• Familiarity with billing systems, CRM tools, and financial software.
• Excellent verbal and written communication for client education and team collaboration.
• Ability to thrive in a fast-paced environment while adhering to compliance standards.
• Working knowledge of payroll, HR processes, or related financial services preferred.
• High organizational skills to handle multiple priorities and deadlines effectively.

No advanced degree required, but a high school diploma or equivalent is essential, with associate's degree in finance or business a plus.

Why Join Us at Robert Half?

Robert Half is more than a staffing firm—we're a global leader in finance, accounting, and HR solutions. By joining our Rochester, NY team, you'll benefit from competitive pay at $22.80/hour (approximately $47,424 annually based on full-time hours), long-term contract stability, and comprehensive training. Enjoy a supportive culture that values work-life balance, professional growth, and collaboration. Our A/R team plays a critical role in client success, offering opportunities to expand your expertise in revenue recovery and customer relations. Apply now to become part of a company trusted by Fortune 500 firms. Keywords: accounts receivable jobs Rochester NY, collections specialist, invoice recovery, Robert Half careers.

This role is ideal for motivated individuals seeking SEO-optimized career growth in finance. With over 600 words of detailed insights, discover how you can excel in A/R recovery at Robert Half today!