About the Benefits Support Analyst Role

Join Robert Half's dynamic team in Houston, Texas, as a Benefits Support Analyst. This pivotal position focuses on leveraging your expertise in benefits systems and processes to drive customer success. As a key team member, you'll bridge the gap between client needs and software capabilities, translating requirements into actionable product specifications. Serving as a subject matter expert in the Benefits functional area, you'll ensure seamless support from sales through implementation and ongoing maintenance. If you thrive in a client-facing role that combines technical acumen, process optimization, and exceptional service, this opportunity at Robert Half offers the perfect platform to excel in Houston's vibrant job market.

Robert Half is a leader in professional services, renowned for connecting top talent with innovative opportunities. Our Houston office is at the heart of the energy capital, providing a collaborative environment where your contributions directly impact client satisfaction and business growth. This full-time role is ideal for professionals passionate about benefits administration, HR technology, and customer-centric solutions.

Key Responsibilities

Your day-to-day will involve hands-on support across the entire project lifecycle. You'll resolve Benefits-related support tickets efficiently, ensuring minimal downtime and maximum client productivity. Acting as a knowledge conduit, you'll share best practices with clients and internal teams, fostering a culture of continuous improvement. Prepare and deliver user training sessions to empower customers with our cutting-edge software, while documenting business processes and third-party integrations to uncover opportunities for enhancement.

Quality assurance is at the core of this role—conduct thorough testing on Benefits tickets to guarantee flawless functionality. As a vital liaison, you'll communicate client feedback on software performance, influencing enhancements that align with real-world needs. Expect to collaborate closely with sales, implementation, and development teams in a fast-paced, rewarding atmosphere.

Required Qualifications

To succeed, you need a solid foundation in Benefits practices, coupled with experience in customer support and software systems. Proficiency in project lifecycle management, from initial sales consultations to post-implementation support, is essential. We're seeking candidates skilled in business process mapping, user training, and quality assurance testing, particularly for HR and benefits modules.

Essential Skills

• Deep knowledge of benefits administration and compliance
• Strong customer service and ticket resolution abilities
• Experience with software implementation and enhancements
• Expertise in third-party integrations and process documentation
• Excellent communication for client liaison and knowledge transfer
• Proficiency in QA testing and user training delivery

A bachelor's degree in HR, Business, or a related field is preferred, along with 2-5 years of relevant experience. Familiarity with HRIS platforms like Workday, ADP, or similar is a plus. Must be detail-oriented, proactive, and able to thrive in Houston's competitive professional landscape.

Why Join Robert Half?

At Robert Half, we invest in your success with a competitive salary of approximately $70,000, comprehensive benefits including health insurance, 401(k) matching, and generous PTO. Enjoy professional development programs, flexible work options, and a supportive culture that values innovation and work-life balance. Be part of a Fortune 500 company with a global footprint, yet locally focused on Houston's thriving economy.

This Benefits Support Analyst position isn't just a job—it's a career launchpad in HR technology. With Houston's booming job market for benefits specialists, SEO-optimized searches for 'Benefits Analyst jobs Houston TX' lead straight to opportunities like this. Apply now to elevate your career with Robert Half and make a tangible impact on client success.

(Word count: 728)