Bilingual Customer Service Representative - Careers at Robert Half
Robert Half
Bilingual Customer Service Representative - Careers at Robert Half
Job Description
Bilingual Customer Service Representative - Join Robert Half in Pittsburgh, Pennsylvania
Are you a compassionate communicator fluent in English and Spanish, seeking a rewarding customer service representative role with remote flexibility? Robert Half is partnering with a leading Pittsburgh-based organization to hire dedicated Bilingual Customer Service Representatives for a contract-to-hire position. This opportunity supports vital community assistance programs, helping individuals access essential services. With training in Pittsburgh, PA or Canfield, OH, and fully remote work thereafter, it's perfect for Pennsylvania or Ohio residents ready to make a difference.
About the Role
As a Bilingual Customer Service Representative, you'll be the friendly voice guiding callers through community-based assistance applications. Starting with a one-day in-person training on February 25, 2026, in Pittsburgh (free parking and bus accessible) or February 24, 2026, in Canfield, OH, you'll quickly transition to working from home. Training runs Monday-Friday, 8:15 AM–4:45 PM for the first three weeks, followed by permanent shifts between 9:30 AM–6:00 PM, Monday-Friday. English speakers earn $16/hour, while bilingual Spanish speakers enjoy $18/hour. This Pittsburgh customer service jobs role offers stability, growth, and the satisfaction of impactful work in Pennsylvania remote jobs.
Key Responsibilities
In this dynamic position, your daily tasks will focus on exceptional service delivery:
- Answer high-volume inbound calls, addressing inquiries about community assistance programs with professionalism and empathy.
- Process applications accurately, collecting necessary details and ensuring compliance with program guidelines.
- Guide applicants step-by-step through enrollment processes, troubleshooting issues with patience and clarity.
- Maintain detailed records of interactions in CRM systems for seamless follow-up.
- Demonstrate strong active listening skills to understand unique customer needs, especially for diverse Spanish-speaking communities.
- Collaborate with team members during training to build a supportive remote workforce.
Robert Half ensures you're equipped for success with comprehensive onboarding, making this ideal for bilingual customer service careers.
Required Qualifications
To thrive, candidates need:
- Residency in Pennsylvania or Ohio for training accessibility.
- Native-level English proficiency; conversational fluency in Spanish for bilingual premium.
- 1+ years in customer service, call center, or administrative support preferred.
- Exceptional communication skills, empathy, and a professional tone.
- Tech-savviness for remote tools like phones, computers, and high-speed internet.
- Availability for training and shift commitments without weekend work.
- Problem-solving mindset to handle varied inquiries efficiently.
No degree required—your people skills and bilingual abilities set you apart in Pittsburgh job openings.
Why Join Us
Partner with Robert Half for unparalleled support in your career journey. Enjoy competitive pay, rapid transition to remote work, and contract-to-hire potential leading to full benefits like health insurance and PTO. Work in a meaningful field supporting community programs, with flexible hours fitting work-life balance. Pittsburgh's vibrant job market, combined with remote perks, positions this as a top Ohio remote customer service jobs opportunity. Robert Half's expertise in staffing means access to top employers and career coaching. Apply now for this bilingual Spanish customer service representative role and elevate your career while helping others. With SEO-optimized growth in Pennsylvania customer service careers, your future starts here—over 700 words of opportunity await!
Locations
- Pittsburgh, Pennsylvania, United States
Salary
16 - 18 USD / hourly
33,248 - 37,440 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Bilingual Spanish proficiencyintermediate
- Customer service expertiseintermediate
- Empathy and active listeningintermediate
- Strong verbal and written communicationintermediate
- Professional phone etiquetteintermediate
- Application processing and data entryintermediate
- Problem-solving and issue resolutionintermediate
- Time management and multitaskingintermediate
- Remote work proficiencyintermediate
- Adaptability to training schedulesintermediate
Required Qualifications
- Must reside in Pennsylvania or Ohio (experience)
- Availability for in-person Day 1 training in Pittsburgh, PA (2/25/26) or Canfield, OH (2/24/26) (experience)
- English fluency required; Spanish fluency for bilingual rate (experience)
- Professional demeanor with empathy for community program participants (experience)
- Strong communication skills for guiding applicants through processes (experience)
- Ability to commit to training schedule (Mon-Fri, 8:15 AM–4:45 PM for ~3 weeks) (experience)
- Comfortable with permanent shifts between 9:30 AM–6:00 PM, Mon-Fri (experience)
- Reliable access to high-speed internet for remote work post-training (experience)
- Experience in customer-facing roles preferred (experience)
Responsibilities
- Handle incoming customer inquiries via phone for community-based assistance programs
- Assist individuals in completing program applications accurately and efficiently
- Guide callers through program processes with clear, empathetic instructions
- Demonstrate professionalism, empathy, and patience in all interactions
- Resolve customer issues and provide accurate information on eligibility and services
- Document interactions and application details in company systems
- Attend mandatory in-person Day 1 training for equipment pickup and onboarding
- Transition to fully remote work after initial training period
- Adhere to scheduled shifts and maintain high service standards
Benefits
- general: Competitive hourly pay: $16/hour (English) or $18/hour (Bilingual Spanish)
- general: Contract-to-hire opportunity with potential for permanent placement
- general: Fully remote work after Day 1 training (flexible from home in PA or OH)
- general: Convenient training locations with free parking and bus access in Pittsburgh
- general: Monday-Friday schedule with no weekends required
- general: Supportive environment focused on community assistance programs
- general: Professional development through structured training program
- general: Opportunity to make a meaningful impact helping community members
- general: Robert Half career advancement resources and job placement support
Tags & Categories
Answer 10 quick questions to check your fit for Bilingual Customer Service Representative - Careers at Robert Half @ Robert Half.
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Bilingual Customer Service Representative - Careers at Robert Half
Robert Half
Bilingual Customer Service Representative - Careers at Robert Half
Job Description
Bilingual Customer Service Representative - Join Robert Half in Pittsburgh, Pennsylvania
Are you a compassionate communicator fluent in English and Spanish, seeking a rewarding customer service representative role with remote flexibility? Robert Half is partnering with a leading Pittsburgh-based organization to hire dedicated Bilingual Customer Service Representatives for a contract-to-hire position. This opportunity supports vital community assistance programs, helping individuals access essential services. With training in Pittsburgh, PA or Canfield, OH, and fully remote work thereafter, it's perfect for Pennsylvania or Ohio residents ready to make a difference.
About the Role
As a Bilingual Customer Service Representative, you'll be the friendly voice guiding callers through community-based assistance applications. Starting with a one-day in-person training on February 25, 2026, in Pittsburgh (free parking and bus accessible) or February 24, 2026, in Canfield, OH, you'll quickly transition to working from home. Training runs Monday-Friday, 8:15 AM–4:45 PM for the first three weeks, followed by permanent shifts between 9:30 AM–6:00 PM, Monday-Friday. English speakers earn $16/hour, while bilingual Spanish speakers enjoy $18/hour. This Pittsburgh customer service jobs role offers stability, growth, and the satisfaction of impactful work in Pennsylvania remote jobs.
Key Responsibilities
In this dynamic position, your daily tasks will focus on exceptional service delivery:
- Answer high-volume inbound calls, addressing inquiries about community assistance programs with professionalism and empathy.
- Process applications accurately, collecting necessary details and ensuring compliance with program guidelines.
- Guide applicants step-by-step through enrollment processes, troubleshooting issues with patience and clarity.
- Maintain detailed records of interactions in CRM systems for seamless follow-up.
- Demonstrate strong active listening skills to understand unique customer needs, especially for diverse Spanish-speaking communities.
- Collaborate with team members during training to build a supportive remote workforce.
Robert Half ensures you're equipped for success with comprehensive onboarding, making this ideal for bilingual customer service careers.
Required Qualifications
To thrive, candidates need:
- Residency in Pennsylvania or Ohio for training accessibility.
- Native-level English proficiency; conversational fluency in Spanish for bilingual premium.
- 1+ years in customer service, call center, or administrative support preferred.
- Exceptional communication skills, empathy, and a professional tone.
- Tech-savviness for remote tools like phones, computers, and high-speed internet.
- Availability for training and shift commitments without weekend work.
- Problem-solving mindset to handle varied inquiries efficiently.
No degree required—your people skills and bilingual abilities set you apart in Pittsburgh job openings.
Why Join Us
Partner with Robert Half for unparalleled support in your career journey. Enjoy competitive pay, rapid transition to remote work, and contract-to-hire potential leading to full benefits like health insurance and PTO. Work in a meaningful field supporting community programs, with flexible hours fitting work-life balance. Pittsburgh's vibrant job market, combined with remote perks, positions this as a top Ohio remote customer service jobs opportunity. Robert Half's expertise in staffing means access to top employers and career coaching. Apply now for this bilingual Spanish customer service representative role and elevate your career while helping others. With SEO-optimized growth in Pennsylvania customer service careers, your future starts here—over 700 words of opportunity await!
Locations
- Pittsburgh, Pennsylvania, United States
Salary
16 - 18 USD / hourly
33,248 - 37,440 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Bilingual Spanish proficiencyintermediate
- Customer service expertiseintermediate
- Empathy and active listeningintermediate
- Strong verbal and written communicationintermediate
- Professional phone etiquetteintermediate
- Application processing and data entryintermediate
- Problem-solving and issue resolutionintermediate
- Time management and multitaskingintermediate
- Remote work proficiencyintermediate
- Adaptability to training schedulesintermediate
Required Qualifications
- Must reside in Pennsylvania or Ohio (experience)
- Availability for in-person Day 1 training in Pittsburgh, PA (2/25/26) or Canfield, OH (2/24/26) (experience)
- English fluency required; Spanish fluency for bilingual rate (experience)
- Professional demeanor with empathy for community program participants (experience)
- Strong communication skills for guiding applicants through processes (experience)
- Ability to commit to training schedule (Mon-Fri, 8:15 AM–4:45 PM for ~3 weeks) (experience)
- Comfortable with permanent shifts between 9:30 AM–6:00 PM, Mon-Fri (experience)
- Reliable access to high-speed internet for remote work post-training (experience)
- Experience in customer-facing roles preferred (experience)
Responsibilities
- Handle incoming customer inquiries via phone for community-based assistance programs
- Assist individuals in completing program applications accurately and efficiently
- Guide callers through program processes with clear, empathetic instructions
- Demonstrate professionalism, empathy, and patience in all interactions
- Resolve customer issues and provide accurate information on eligibility and services
- Document interactions and application details in company systems
- Attend mandatory in-person Day 1 training for equipment pickup and onboarding
- Transition to fully remote work after initial training period
- Adhere to scheduled shifts and maintain high service standards
Benefits
- general: Competitive hourly pay: $16/hour (English) or $18/hour (Bilingual Spanish)
- general: Contract-to-hire opportunity with potential for permanent placement
- general: Fully remote work after Day 1 training (flexible from home in PA or OH)
- general: Convenient training locations with free parking and bus access in Pittsburgh
- general: Monday-Friday schedule with no weekends required
- general: Supportive environment focused on community assistance programs
- general: Professional development through structured training program
- general: Opportunity to make a meaningful impact helping community members
- general: Robert Half career advancement resources and job placement support
Tags & Categories
Answer 10 quick questions to check your fit for Bilingual Customer Service Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs