Bilingual Loyalty Service Representative - Join Robert Half in Phoenix, AZ

Are you a bilingual professional with a passion for customer service and insurance? Robert Half is excited to partner with a leading insurance provider to recruit a Bilingual Loyalty Service Representative (Spanish/English) for an onsite contract-to-hire role in Phoenix, Arizona. Located at 2155 West Pinnacle Peak Road, #100, this position offers $22 per hour, a structured Monday-Friday schedule from 7:30am to 6:00pm CST, and the chance to build lasting customer relationships while advancing your career. As the first point of contact for policyholders, you'll deliver exceptional service, handle specialized calls, and contribute to revenue growth in a dynamic worksite environment.

About the Role

The Loyalty Service Representative plays a pivotal role in creating positive customer experiences through professionalism, empathy, and deep product knowledge. Serving Combined Insurance's policyholders, you'll manage inquiries, claims, and service requests with precision and care. This onsite position in Phoenix demands bilingual fluency in Spanish and English to support a diverse clientele. With Robert Half's backing, this contract-to-hire opportunity provides stability, skill-building, and a clear path to permanent employment. Ideal for customer-focused individuals seeking jobs in Phoenix, AZ in customer service, insurance support, or bilingual roles.

Key Responsibilities

Your day-to-day will involve high-impact tasks that directly influence customer satisfaction and business performance:

• Provide comprehensive support to policyholders on insurance products, including policy statuses and detailed explanations simplified for clarity.
• Handle PFP (Policyholder Facing Professional) calls, addressing claims, service issues, and intake processes efficiently.
• Perform basic technical troubleshooting for self-service portals to enhance user experience.
• Facilitate claim intake and transfer qualified leads to the PFP sales team to drive APV revenue growth.
• Consistently achieve or surpass KPIs such as quality scores, average handle time, auxiliary time, and after-call work.
• Embody organizational values like Personal Connection, Empathy, Problem-Solving, and Ownership in every interaction.
• Engage in partnership training, mentor junior representatives, support process improvements, and offer constructive feedback to leadership.
• Adapt to flexible shifts within the 7:30am-6:00pm CDT window and take on additional duties as needed.

This role demands a proactive approach, ensuring every call ends with a satisfied customer and strengthened loyalty.

Required Qualifications

To succeed, candidates should bring:

• Proven customer service experience, preferably in insurance or worksite products.
• Full bilingual proficiency in Spanish and English (speaking, reading, writing).
• Strong communication skills to explain complex policies simply and build rapport.
• Technical aptitude with basic computer skills and database software.
• Exceptional organizational, time management, and attention-to-detail abilities.
• Resilience to thrive in fast-paced, stressful situations while maintaining composure.
• Flexibility for varying shifts and eagerness to mentor others.
• Alignment with core traits: empathy, problem-solving, and ownership.

Phoenix, AZ candidates with call center or loyalty service backgrounds will excel. Robert Half provides comprehensive screening to match top talent.

Why Join Us?

Partnering with Robert Half opens doors to rewarding Robert Half careers in Phoenix. Enjoy competitive $22/hour pay (equating to approximately $45,760 annually based on full-time hours), onsite stability, and contract-to-hire progression. Benefit from professional development through training and mentoring, fostering long-term growth in Arizona's thriving job market. Our client emphasizes a supportive culture valuing work-life balance with a 5-day office schedule. SEO-optimized for bilingual customer service jobs Phoenix AZ, this is your chance to represent a top insurer, exceed goals, and secure a bright future. Apply now via Robert Half and elevate your career in loyalty service representation!

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