Bilingual Spanish/English Loyalty Services Representative - Join Robert Half in Chicago, IL

Are you a bilingual professional passionate about customer retention and delivering exceptional service? Robert Half is seeking a dedicated Bilingual Spanish/English Loyalty Services Representative for an exciting contract-to-hire opportunity in the heart of Chicago, Illinois. As a key player in the insurance loyalty services team, you'll be the first point of contact for valued customers, ensuring they experience the full value of Combined Insurance products. This full-time, in-office role (Monday-Friday, 7:30am-6:00pm CST) offers a competitive $18 hourly rate with a clear path to permanent employment at $46,000 annually. If you thrive in fast-paced contact centers and have a knack for sales and retention, this position is your gateway to a rewarding career in Chicago's vibrant job market.

About the Role

The Loyalty Services Representative plays a pivotal role in customer retention and satisfaction. You'll handle inbound and outbound calls, addressing concerns from worksite, Chubb Workplace, individual policyholders, and other lines of business. By showcasing professionalism, product knowledge, and amicability, you'll create positive experiences that keep customers loyal. This role demands flexibility to work various shifts within the 7:30 a.m. to 6:00 p.m. CDT window, with interviews conducted via Webex for convenience. Bilingual Spanish/English skills are mandatory, making you indispensable in serving diverse Chicago communities. With Robert Half's backing, enjoy a structured contract-to-hire path, robust training, and opportunities to grow into sales or leadership positions.

Key Responsibilities

Your day-to-day will be dynamic and impactful:

• Provide routine information and support to designated customers, including policyholders across multiple insurance lines.
• Conduct needs analysis to sell the value of products, preventing cancellations by highlighting benefits and resolving service or claims issues.
• Manage premium collections for current and past-due accounts while supporting billing, payments, claim intake, and agent servicing.
• Independently handle 90% of calls using provided tools, ensuring efficiency in data entry across multiple applications.
• Set clear expectations for policyholders and deliver instructions with clarity.
• Consistently achieve KPIs like quality scores, average handle time, after-call work, auxiliary time, and close rates.
• Contribute to process improvements, share feedback with leadership, and embrace the organization's shared values.
• Adapt to additional duties as assigned in this evolving role.

Excel here, and you'll transition seamlessly to a permanent role with enhanced benefits and stability.

Required Qualifications

To succeed, bring these essentials:

• Education: High School diploma required; Bachelor's degree preferred.
• Experience: At least 1 year in a contact center; retention or sales experience highly valued. Insurance licensing (health/life) is a plus.
• Skills: Fluent in Spanish and English (verbal/written); strong critical thinking; ability to partner for issue resolution; needs assessment expertise.
• Technical: Comfortable with call center tools, data entry, and multi-system navigation.
• Bilingual candidates only—your language skills will set you apart in Chicago's multicultural landscape.

Why Join Us at Robert Half?

Robert Half offers more than a job—it's a launchpad for your career in Chicago's thriving finance and insurance sectors. Start at $18/hour with full-time hours, converting to a $46,000 permanent salary. Benefit from comprehensive training, a supportive team, and flexible shift options. We're committed to your growth, with paths to sales licensing, leadership, and beyond. Enjoy a collaborative culture rooted in common purposes, process innovation, and employee feedback. In-office in Chicago, IL, USA, immerse yourself in a professional environment designed for success. SEO-optimized for 'Chicago customer service jobs,' 'bilingual retention specialist careers,' and 'Robert Half contract-to-hire opportunities.' Apply now via Webex interview and elevate your career with us! (Word count: 812)