Billing & Customer Care Representative - Careers at Robert Half
Robert Half
Billing & Customer Care Representative - Careers at Robert Half
Job Description
Billing & Customer Care Representative - Omaha, NE
Join Robert Half in placing top talent for this exciting Billing & Customer Care Representative role in Omaha, Nebraska. This contract-to-hire position offers a unique blend of high-touch customer service, relationship management, and light billing support in a rapidly growing organization. If you're passionate about delivering exceptional customer experiences, building lasting partnerships, and thriving in a people-first environment, this opportunity is tailored for you.
About the Role
As the voice of the company, you'll serve as a trusted partner to customers, helping them navigate their accounts with clarity and confidence. This isn't a heavy accounting role—no posting payments or complex reconciliations required. Instead, focus on what you do best: solving problems, fostering relationships, and ensuring every interaction leaves customers feeling valued and supported. Located in vibrant Omaha, NE, this position offers a supportive team atmosphere and the chance to grow with a dynamic company committed to customer success.
Robert Half specializes in connecting skilled professionals like you with rewarding careers in customer service, billing, and administrative support. With our expertise, you'll benefit from personalized career guidance, competitive compensation, and pathways to permanent employment.
Key Responsibilities
Your day-to-day will revolve around delivering outstanding support while maintaining meticulous records. Here's what you'll tackle:
- Customer Service Excellence: Handle inbound calls and emails with empathy, addressing questions on accounts, services, and billing. Respond urgently to concerns, providing clear, positive explanations that build trust.
- Relationship Management: Cultivate long-term customer partnerships through proactive follow-ups, personalized communication, and consistent problem-solving.
- Billing Support: Guide customers through invoices, charges, and balances. Process adjustments or credits as instructed, update records in billing/CRM systems, and liaise with the AR team on timelines and updates.
- Administrative Precision: Maintain accurate account records, document interactions, assist with reporting, and collaborate on process improvements to enhance workflows.
- Team Collaboration: Partner across departments to resolve issues swiftly, ensuring seamless experiences from inquiry to resolution.
This role demands strong organizational skills and a customer-centric approach, making it ideal for those who excel in fast-paced, relationship-driven settings.
Required Qualifications
To succeed, bring these essential skills and experiences:
- 1+ years in customer service, billing support, or similar roles
- Outstanding communication—verbal, written, and interpersonal
- Familiarity with CRM software (e.g., Salesforce) and billing systems
- Proven ability to build rapport and manage customer relationships
- Detail-oriented with excellent time management and multitasking
- Empathetic problem-solver who thrives under pressure
- High school diploma required; associate's or bachelor's in business/communications preferred
- Proficiency in Microsoft Office Suite and data entry
Bonus points for experience in service industries or account management. If you love turning challenges into opportunities and making customers smile, you're a perfect fit.
Why Join Us?
Robert Half offers more than just a job—we provide a launchpad for your career. Enjoy $22/hour starting pay (equating to $45K+ annually full-time), contract-to-hire stability, and comprehensive benefits including health coverage, 401(k) matching, PTO, and professional training. Work in Omaha's thriving business scene with a company that values growth, innovation, and work-life balance.
This role isn't just about transactions; it's about creating meaningful connections in billing and customer care. With SEO-optimized opportunities like this, advance your career in customer service jobs in Omaha, NE. Apply through Robert Half today and let's build your future together!
Word count: 728
Locations
- Omaha, Nebraska, United States
Salary
42,000 - 50,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Relationship Buildingintermediate
- Billing Inquiriesintermediate
- Problem Solvingintermediate
- CRM Systemsintermediate
- Account Managementintermediate
- Communication Skillsintermediate
- Empathy and Urgencyintermediate
- Data Entry Accuracyintermediate
- Team Collaborationintermediate
Required Qualifications
- 1+ years of customer service or billing support experience (experience)
- Excellent verbal and written communication skills (experience)
- Proficiency with CRM and billing software (experience)
- Strong organizational skills and attention to detail (experience)
- Ability to build rapport and maintain customer relationships (experience)
- Empathetic, solution-oriented mindset (experience)
- High school diploma or equivalent; associate's degree preferred (experience)
- Experience in fast-paced, customer-facing environments (experience)
Responsibilities
- Assist customers with account updates, service concerns, and billing inquiries via phone and email
- Build and maintain strong, trusting relationships through professional and empathetic communication
- Provide clear explanations of invoices, service charges, payments, and account status
- Process billing adjustments, credits, and customer information updates as directed
- Collaborate with internal teams including AR to resolve issues and ensure seamless customer experiences
- Track interactions, follow up proactively, and document all communications in CRM systems
- Review accounts for discrepancies and gather necessary information from customers
- Support light reporting, account notes, and workflow improvements
Benefits
- general: Contract-to-hire opportunity with potential for full-time placement
- general: Competitive pay starting at $22/hour with performance-based increases
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Paid time off and flexible scheduling
- general: Professional development and training opportunities
- general: Supportive team environment in a rapidly growing organization
- general: Career advancement potential in customer care and billing operations
Tags & Categories
Answer 10 quick questions to check your fit for Billing & Customer Care Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Billing & Customer Care Representative - Careers at Robert Half
Robert Half
Billing & Customer Care Representative - Careers at Robert Half
Job Description
Billing & Customer Care Representative - Omaha, NE
Join Robert Half in placing top talent for this exciting Billing & Customer Care Representative role in Omaha, Nebraska. This contract-to-hire position offers a unique blend of high-touch customer service, relationship management, and light billing support in a rapidly growing organization. If you're passionate about delivering exceptional customer experiences, building lasting partnerships, and thriving in a people-first environment, this opportunity is tailored for you.
About the Role
As the voice of the company, you'll serve as a trusted partner to customers, helping them navigate their accounts with clarity and confidence. This isn't a heavy accounting role—no posting payments or complex reconciliations required. Instead, focus on what you do best: solving problems, fostering relationships, and ensuring every interaction leaves customers feeling valued and supported. Located in vibrant Omaha, NE, this position offers a supportive team atmosphere and the chance to grow with a dynamic company committed to customer success.
Robert Half specializes in connecting skilled professionals like you with rewarding careers in customer service, billing, and administrative support. With our expertise, you'll benefit from personalized career guidance, competitive compensation, and pathways to permanent employment.
Key Responsibilities
Your day-to-day will revolve around delivering outstanding support while maintaining meticulous records. Here's what you'll tackle:
- Customer Service Excellence: Handle inbound calls and emails with empathy, addressing questions on accounts, services, and billing. Respond urgently to concerns, providing clear, positive explanations that build trust.
- Relationship Management: Cultivate long-term customer partnerships through proactive follow-ups, personalized communication, and consistent problem-solving.
- Billing Support: Guide customers through invoices, charges, and balances. Process adjustments or credits as instructed, update records in billing/CRM systems, and liaise with the AR team on timelines and updates.
- Administrative Precision: Maintain accurate account records, document interactions, assist with reporting, and collaborate on process improvements to enhance workflows.
- Team Collaboration: Partner across departments to resolve issues swiftly, ensuring seamless experiences from inquiry to resolution.
This role demands strong organizational skills and a customer-centric approach, making it ideal for those who excel in fast-paced, relationship-driven settings.
Required Qualifications
To succeed, bring these essential skills and experiences:
- 1+ years in customer service, billing support, or similar roles
- Outstanding communication—verbal, written, and interpersonal
- Familiarity with CRM software (e.g., Salesforce) and billing systems
- Proven ability to build rapport and manage customer relationships
- Detail-oriented with excellent time management and multitasking
- Empathetic problem-solver who thrives under pressure
- High school diploma required; associate's or bachelor's in business/communications preferred
- Proficiency in Microsoft Office Suite and data entry
Bonus points for experience in service industries or account management. If you love turning challenges into opportunities and making customers smile, you're a perfect fit.
Why Join Us?
Robert Half offers more than just a job—we provide a launchpad for your career. Enjoy $22/hour starting pay (equating to $45K+ annually full-time), contract-to-hire stability, and comprehensive benefits including health coverage, 401(k) matching, PTO, and professional training. Work in Omaha's thriving business scene with a company that values growth, innovation, and work-life balance.
This role isn't just about transactions; it's about creating meaningful connections in billing and customer care. With SEO-optimized opportunities like this, advance your career in customer service jobs in Omaha, NE. Apply through Robert Half today and let's build your future together!
Word count: 728
Locations
- Omaha, Nebraska, United States
Salary
42,000 - 50,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Relationship Buildingintermediate
- Billing Inquiriesintermediate
- Problem Solvingintermediate
- CRM Systemsintermediate
- Account Managementintermediate
- Communication Skillsintermediate
- Empathy and Urgencyintermediate
- Data Entry Accuracyintermediate
- Team Collaborationintermediate
Required Qualifications
- 1+ years of customer service or billing support experience (experience)
- Excellent verbal and written communication skills (experience)
- Proficiency with CRM and billing software (experience)
- Strong organizational skills and attention to detail (experience)
- Ability to build rapport and maintain customer relationships (experience)
- Empathetic, solution-oriented mindset (experience)
- High school diploma or equivalent; associate's degree preferred (experience)
- Experience in fast-paced, customer-facing environments (experience)
Responsibilities
- Assist customers with account updates, service concerns, and billing inquiries via phone and email
- Build and maintain strong, trusting relationships through professional and empathetic communication
- Provide clear explanations of invoices, service charges, payments, and account status
- Process billing adjustments, credits, and customer information updates as directed
- Collaborate with internal teams including AR to resolve issues and ensure seamless customer experiences
- Track interactions, follow up proactively, and document all communications in CRM systems
- Review accounts for discrepancies and gather necessary information from customers
- Support light reporting, account notes, and workflow improvements
Benefits
- general: Contract-to-hire opportunity with potential for full-time placement
- general: Competitive pay starting at $22/hour with performance-based increases
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Paid time off and flexible scheduling
- general: Professional development and training opportunities
- general: Supportive team environment in a rapidly growing organization
- general: Career advancement potential in customer care and billing operations
Tags & Categories
Answer 10 quick questions to check your fit for Billing & Customer Care Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs