About the Role

Join Robert Half as a Business Systems Analyst in Newark, New Jersey, and become a key player in transforming our client's Global Portal into a world-class digital platform. This senior-level position offers the opportunity to partner with Product Management, IT, Operations, and Business Stakeholders to design, enhance, and continuously improve customer-facing solutions. As a Business Systems Analyst, you will drive exceptional digital experiences by bridging the gap between business needs and technical implementation. With a focus on end-to-end process mapping, requirements gathering, and creating actionable user stories, you'll support the full solution lifecycle—from ideation and workshops to testing, training, and post-launch optimization.

This role is perfect for a detail-oriented professional passionate about process optimization, stakeholder collaboration, and delivering measurable business value. Located in the heart of Newark, NJ, you'll contribute to a dynamic team environment at a forward-thinking organization powered by Robert Half's expertise in talent solutions.

Key Responsibilities

Requirements Elicitation and Analysis

Lead efforts to elicit, analyze, and document comprehensive business, functional, and non-functional requirements. Conduct workshops, stakeholder interviews, process analysis, and reviews of existing systems to uncover insights and define clear project scopes.

Process Mapping and Optimization

Develop detailed current and future state process maps, pinpointing gaps, inefficiencies, and opportunities for automation. Collaborate with cross-functional teams to create process flows and use cases that streamline operations and enhance user experiences.

Stakeholder Alignment and Delivery Support

Facilitate alignment across Product Management, Development, QA, and business stakeholders to prioritize requirements and ensure mutual understanding. Support User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) by creating test cases, executing validations, and resolving issues.

SME and Change Management

Serve as the subject matter expert (SME) for the Global Portal, ensuring consistency across products and regions. Partner with change management teams for training, knowledge transfer, documentation, and successful adoption of enhancements. Track delivery with Product and Program Managers, mitigating risks and managing scope changes.

Required Qualifications

To excel as our Business Systems Analyst, you need proven expertise in business analysis methodologies, including BPMN process modeling, Agile/Scrum frameworks, and tools like Jira, Confluence, Visio, or Lucidchart. A bachelor's degree in Business, IT, or a related field is required, with 5+ years of experience in senior business analysis roles, preferably in digital portals or customer platforms. Strong communication skills are essential for translating complex needs into user stories and facilitating high-impact workshops. Experience with global, multi-region projects and change management is highly valued. Certifications such as CBAP, CCBA, or PMI-PBA are a plus.

Why Join Us

At Robert Half, we connect top talent with premier opportunities. This Business Systems Analyst role offers a competitive salary of approximately $107,000 annually (based on $51.46/hour), plus comprehensive benefits including health insurance, 401(k) matching, PTO, and professional growth programs. Work in Newark, New Jersey, with hybrid flexibility, and advance your career in a collaborative, innovative environment. Be part of a team driving digital transformation and customer excellence. Apply now to elevate your business analysis career with Robert Half!