Business Systems Analyst - Transform Public Sector Health Services with Robert Half

Join a prestigious, mission-driven organization in the public sector health and human services domain through an exclusive Robert Half opportunity. We're conducting a confidential search for a Business Systems Architect / Senior Business Systems Analyst to spearhead a transformative initiative modernizing a complex case management technology ecosystem. Located in Westborough, Massachusetts, this long-term contract role offers the chance to make a meaningful impact on health and human services delivery while leveraging cutting-edge platforms like Salesforce and Microsoft Dynamics.

About the Role

As a key strategic leader, you'll evaluate existing system capabilities, architect business and technical solutions, and map intricate processes across multiple platforms. Your work will drive standardization, efficiency, and scalability in case management systems that support critical public services. This role demands a unique blend of visionary thinking, hands-on analysis, and collaborative partnership with internal experts. Whether working independently or alongside subject-matter experts, you'll shape the future of technology alignment in a high-stakes environment. This position is ideal for seasoned professionals passionate about public sector innovation, systems integration, and optimizing Salesforce and Microsoft Dynamics for real-world impact.

Key Responsibilities

Your impact will be felt immediately through a comprehensive set of responsibilities designed to modernize and unify disparate systems:

• Conduct thorough assessments of current-state case management systems, including Salesforce, Microsoft Dynamics, and ancillary applications across business units.
• Define comprehensive system capabilities, business architecture frameworks, and optimized process flows to identify standardization and consolidation opportunities.
• Collaborate intimately with internal business teams, IT professionals, and technical stakeholders to distill complex requirements into clear, actionable solution strategies.
• Produce detailed documentation such as workflow diagrams, capability matrices, system interaction models, and functional specifications.
• Act as a strategic thought partner in developing long-term roadmaps, emphasizing low-code/no-code tools for rapid deployment and agility.
• Guide cross-functional teams—including IT, business leaders, and external vendors—to ensure all solutions align seamlessly with overarching organizational objectives.
• Deliver pragmatic recommendations that harmonize immediate operational needs with ambitious future-state architectural visions.
• Advise on resource strategies, including decisions to backfill internal subject-matter experts or engage specialized external consultants.

This role offers autonomy and influence, positioning you at the forefront of technology-driven change in public health services.

Required Qualifications

To excel in this pivotal role, candidates must bring:

• 7+ years of progressive experience in business systems analysis, architecture, or related fields, with hands-on work in complex ecosystems.
• Demonstrated proficiency in Salesforce, Microsoft Dynamics, and multi-platform case management environments.
• Expertise in business process modeling, requirements elicitation, and solution design within public sector or regulated industries.
• Strong analytical mindset with proven ability to document workflows, create capability maps, and diagram system interactions.
• Experience leveraging low-code/no-code platforms to accelerate development and reduce technical debt.
• Exceptional communication skills for bridging business and technical audiences.
• Bachelor's degree in Information Technology, Business Administration, Computer Science, or equivalent experience.
• Preferred: Background in health and human services, government systems, or mission-critical applications.

Why Join Us

Partner with Robert Half for unparalleled career support and a rewarding mission. Enjoy a competitive hourly rate of $55.41 (approximately $115,000 annualized), with pathways to full-time employment. Benefit from our extensive network, professional growth resources, and flexible hybrid arrangements in Westborough, MA. Contribute to public good while advancing your expertise in high-demand skills like Salesforce optimization and business architecture. Robert Half provides comprehensive benefits including health coverage, 401(k) matching, PTO, and certification support. This is your opportunity to lead transformative change in public sector technology—apply today and elevate your career with a global leader in professional staffing.