About the Role

Join Robert Half's dynamic team as a Business Systems Analyst in Westborough, Massachusetts, on a rewarding long-term contract. This pivotal role focuses on analyzing and optimizing current systems to maximize technology efficiency, with a special emphasis on case management platforms. If you have a robust background in public sector health, human services, or insurance, this position offers the chance to drive strategic solutions that make a real impact. As a Business Systems Analyst, you'll bridge the gap between business needs and technical capabilities, ensuring seamless operations in complex environments. Robert Half, a leader in professional staffing, provides this opportunity to leverage your expertise in high-stakes sectors where technology directly influences service delivery and outcomes.

Why This Role Stands Out

In today's fast-paced digital landscape, organizations in public sector health and human services rely on optimized systems like Salesforce and Dynamics to manage cases effectively. You'll play a key role in system consolidation, efficiency improvements, and innovative implementations using low-code/no-code platforms. This long-term contract offers stability, professional development, and exposure to Agile Scrum methodologies in real-world applications. Located in Westborough, MA, you'll contribute to meaningful projects that enhance public services while advancing your career with a premier staffing firm like Robert Half.

Key Responsibilities

Your day-to-day will involve hands-on analysis and collaboration. Key responsibilities include:

• Assessing and documenting existing system capabilities and business architecture processes to identify gaps and opportunities.
• Developing comprehensive strategies to optimize case management systems, with deep dives into Salesforce and Microsoft Dynamics integrations.
• Collaborating with cross-functional teams—spanning IT, operations, and business units—to pinpoint system consolidation opportunities and boost overall efficiency.
• Leveraging low-code/no-code platforms to rapidly prototype and implement solutions customized to organizational workflows.
• Facilitating interactive workshops and stakeholder meetings to elicit precise requirements and foster alignment on project objectives.
• Crafting detailed Business Requirement Documents (BRDs) that serve as blueprints, ensuring every deliverable aligns with strategic goals.
• Employing Agile Scrum methodologies to adeptly manage project tasks, sprints, and timelines for on-time, high-quality delivery.
• Providing specialized expertise in public sector health, human services, or insurance processes to inform system enhancements.
• Supporting the smooth transition of internal employees into project roles, minimizing disruptions and accelerating onboarding.
• Delivering data-driven, actionable recommendations to elevate technology utilization and drive measurable business value.

Impact of Your Work

Expect to influence large-scale transformations that streamline case management, reduce redundancies, and improve service delivery in critical public sectors. Your contributions will directly support better health outcomes, efficient human services, and robust insurance operations.

Required Qualifications

To excel, candidates must demonstrate:

• A bachelor's degree in Business Administration, Information Technology, Computer Science, or a related discipline.
• At least 5 years of progressive experience as a Business Systems Analyst, ideally in public sector or regulated industries.
• Proven hands-on experience with Salesforce, Microsoft Dynamics, and similar case management platforms.
• Deep domain knowledge in public sector health, human services, or insurance, with understanding of compliance and process flows.
• Proficiency in low-code/no-code development tools like Microsoft Power Platform or OutSystems.
• Strong command of Agile Scrum frameworks, including sprint planning, daily stand-ups, and retrospectives.
• Exceptional facilitation skills for workshops, requirement gathering, and stakeholder alignment sessions.
• Expertise in authoring comprehensive BRDs, functional specs, and process diagrams.
• Demonstrated ability to collaborate across diverse teams and manage multiple priorities in a fast-paced environment.
• Availability for a long-term contract in Westborough, MA, with flexibility for hybrid arrangements.

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Why Join Us

Robert Half offers more than just a job—it's a gateway to career acceleration. Enjoy a competitive hourly rate of $66.50, translating to approximately $138,000 annually, with weekly pay for reliability. Benefit from long-term contract security, potential extensions, and access to Robert Half's vast network of opportunities. Work in a supportive, collaborative culture with mentorship from industry veterans. Contribute to impactful public sector projects that enhance community services. Plus, gain exposure to cutting-edge technologies and professional development resources. Located in vibrant Westborough, Massachusetts, this role combines professional fulfillment with work-life balance. Apply now to elevate your career with Robert Half!