Call Center Representative Opportunity at Robert Half in Enon, Ohio

Join Robert Half's esteemed client team as a Call Center Representative on a contract basis in Enon, Ohio. This dynamic role offers a chance to deliver top-tier customer service in a fast-paced environment, handling inbound calls, resolving issues, and enhancing customer satisfaction. With a competitive hourly rate of $17.1, this position is perfect for motivated professionals seeking immediate impact and career growth through Robert Half's renowned staffing expertise. Whether you're an experienced call center agent or eager to launch your customer service career, this opportunity in Enon, OH, provides hands-on experience with products and services that matter.

About the Role

As a Call Center Representative, you'll be the friendly voice on the line, ensuring every customer interaction is positive and productive. Located in Enon, Ohio – a welcoming community near Dayton – this contract role emphasizes efficiency, empathy, and excellence. Robert Half specializes in placing top talent in roles like this, offering you access to cutting-edge tools and a supportive team. Thrive in a high-volume call center where your skills in communication and problem-solving shine. This position demands adaptability, as you'll juggle multiple inquiries while upholding company standards. Ideal for those passionate about helping others, it's more than a job; it's a gateway to long-term opportunities in customer service careers.

Key Responsibilities

Your day-to-day will involve a blend of direct customer engagement and behind-the-scenes accuracy. Here's what you'll tackle:

• Respond to inbound customer calls professionally and efficiently, managing high call volumes with poise.
• Address customer inquiries by providing accurate, detailed information about products and services to drive satisfaction.
• Resolve customer issues swiftly by identifying root causes, implementing solutions, and following up for resolution.
• Document all customer interactions meticulously in CRM systems, creating reliable records for reference and reporting.
• Collaborate with team members daily, sharing best practices to elevate overall service delivery.
• Adhere strictly to established guidelines, procedures, and compliance standards to protect company integrity.
• Manage multiple tasks and priorities seamlessly, maintaining unwavering attention to detail under pressure.
• Proactively identify upsell opportunities and ways to enhance the customer experience, escalating complex cases appropriately.
• Consistently meet or exceed key performance metrics, including call handle time, resolution rates, and customer satisfaction scores, contributing to team success.

These responsibilities ensure you're at the heart of operations, making a tangible difference every shift.

Required Qualifications

To excel, bring these essential qualifications to the table:

• High school diploma or GED equivalent; associate's degree in business or communications a plus.
• 1+ years in call center, customer service, or retail environments preferred.
• Exceptional verbal communication and active listening skills for clear, empathetic interactions.
• Proven problem-solving prowess with a customer-first mindset.
• Comfort in fast-paced settings, with strong multitasking and organizational abilities.
• Familiarity with CRM software (e.g., Zendesk, Salesforce) and basic computer proficiency.
• Ability to meet KPIs like average handle time and first-call resolution.
• Reliable attendance and punctuality, with flexibility for shifts including evenings/weekends.

Robert Half values diverse backgrounds – if you have a passion for service and quick learning, we're interested!

Why Join Us?

Partnering with Robert Half means more than a paycheck. Enjoy competitive $17.1/hour pay (roughly $35,500 annually based on full-time), weekly direct deposit, and potential for temp-to-hire transitions. Benefit from our comprehensive training, fostering skills in customer service excellence, SEO-optimized career paths, and more. Work in Enon, OH's serene yet accessible location, close to major highways for easy commuting. Our clients offer modern call centers with ergonomic setups, team-building events, and growth opportunities. Robert Half provides exclusive perks like career coaching, resume building, and access to thousands of jobs nationwide. Contribute to a positive culture where your voice matters, and customer success stories become yours. For immediate consideration, call 937.224.8326 today. SEO keywords: Call Center Jobs Enon OH, Customer Service Careers Ohio, Robert Half Staffing Opportunities.

This role isn't just employment; it's a launchpad for your professional journey with a leader in HR solutions. Apply now and elevate your career!