Call Center Specialist - Remote Opportunity in Knoxville, TN

Robert Half is proud to partner with a leading financial services client seeking a dedicated Call Center Specialist for an exciting contract-to-permanent position. Based in Knoxville, Tennessee, United States, this fully remote role offers the perfect blend of flexibility, professional growth, and rewarding customer interactions. If you're a local East Tennessee candidate in the Eastern Time Zone with a passion for exceptional customer service, this opportunity in the financial services sector could be your next career step.

About the Role

Join a dynamic team where your communication skills and customer-focused mindset will make a real difference. As a Call Center Specialist, you'll provide top-tier support to clients navigating financial products and services. This remote position from Knoxville, TN emphasizes efficiency in a fast-paced environment, utilizing modern tools like Oracle systems, Microsoft Office, and Google Drive. With a competitive starting rate of $16 per hour, this role offers stability and the potential to transition into a permanent position, building a long-term career with a reputable financial services organization.

Working remotely doesn't mean working alone – you'll collaborate with a supportive team committed to excellence. Ideal for residents of Knoxville and surrounding East TN areas, this position ensures seamless alignment with Eastern Time Zone operations. Whether you're explaining complex contractual details or upselling services through soft-selling techniques, your contributions will directly impact customer satisfaction and business success.

Key Responsibilities

In this vital role, you'll handle a variety of tasks essential to delivering outstanding service:

• Respond promptly to incoming customer inquiries, providing accurate and helpful information about financial products and services.
• Promote additional offerings using effective, non-aggressive soft-selling techniques to enhance customer value.
• Clearly explain service features, benefits, and contractual details to ensure full client understanding and confidence.
• Prepare, review, and finalize service agreements, verifying all requirements are met for smooth processing.
• Maintain and update customer records in an Oracle-based CRM system, prioritizing data accuracy and compliance.
• Execute precise data entry and organize documentation for efficient record-keeping and quick retrieval.
• Leverage Microsoft Word, Excel, and Google Drive for creating reports, tracking progress, and facilitating team communication.
• Uphold the highest standards of professionalism while delivering exceptional customer service in every interaction.

These responsibilities highlight the blend of technical proficiency and interpersonal skills needed to thrive in financial services call center operations.

Required Qualifications

To succeed, candidates should demonstrate:

• Proven strong verbal and written communication skills with a genuine passion for customer service.
• Familiarity with financial services, products, and industry terminology.
• Hands-on experience with Oracle databases or similar CRM systems for customer record management.
• Proficiency in data entry, Microsoft Excel, Word, and Google Drive for administrative tasks.
• Ability to multitask efficiently in a fast-paced, remote work environment.
• Residency in East Tennessee (Eastern Time Zone) – local Knoxville, TN candidates preferred.
• Comfortable with soft-selling and explaining complex information simply.
• High attention to detail for accurate documentation and agreement preparation.

Prior call center or customer support experience in finance is highly desirable. For immediate consideration, apply directly through Robert Half today!

Why Join Us

This Call Center Specialist position offers more than just a job – it's a gateway to career advancement in Knoxville's thriving financial sector. Enjoy the benefits of remote work while contributing to a contract-to-permanent role with excellent growth potential. Robert Half provides unmatched support, connecting you with top employers and competitive compensation. Benefit from flexible scheduling, professional development opportunities, and a collaborative culture that values your expertise.

Knoxville, TN's vibrant community and lower cost of living make it an ideal base for this remote opportunity. Stand out in the job market with SEO-optimized skills like Oracle proficiency, financial customer service, and remote call center expertise. Join Robert Half's network of professionals excelling in customer-facing roles. With over 600 words of detailed insights, this posting is your comprehensive guide to applying successfully. Don't miss out – apply now and elevate your career!