Carrier Relations Analyst - Suwanee, GA (Onsite)

Join Robert Half in placing top talent for this exciting Carrier Relations Analyst opportunity with our premier client in the logistics and supply chain sector. Located in Suwanee, Georgia, United States, this 6-month contract position (with likely open-ended extensions) demands daily onsite presence off Satellite Blvd—a non-negotiable for hands-on collaboration in a fast-paced environment. If you're passionate about data analytics, carrier performance optimization, and Oracle Transportation Management (OTM), this role offers a platform to shine as an emerging subject matter expert (SME).

About the Role

As a Carrier Relations Analyst, you'll dive deep into performance analysis, carrier scorecarding, and customer-facing operational enhancements. All operational data resides in OTM, making expertise in this system crucial. You'll analyze carrier performance metrics, uncover trends, deliver actionable insights, and support Quarterly Business Reviews (QBRs). This position is perfect for analytics professionals eager to influence carrier management strategies, improve service levels, and drive logistics efficiency. Robert Half clients value data-driven decision-makers who can bridge analytics with real-world operations, positioning you for career growth in supply chain management.

Key Responsibilities

Your day-to-day will focus on high-impact tasks that directly elevate carrier relationships and operational excellence:

• Data Mastery: Pull, analyze, and interpret complex datasets from OTM and integrated logistics platforms to fuel informed strategies.
• Scorecard Development: Build and maintain dynamic carrier scorecards, interactive dashboards, and comprehensive performance reports for stakeholders.
• Trend Identification: Spot operational trends and craft prescriptive recommendations to boost KPIs like on-time delivery and service reliability.
• Accountability Tracking: Manage corrective action logs, ensuring prompt follow-ups, resolution, and carrier accountability.
• KPI Oversight: Vigilantly monitor critical metrics including on-time delivery rates, billing accuracy, claims/exception volumes, and compliance adherence.
• Data Validation: Scrutinize billing details, validate carrier information, and guarantee data integrity across systems.
• QBR Leadership: Actively participate in—and occasionally lead—Quarterly Business Reviews with carriers and customers, presenting insights compellingly.
• SME Role: Emerge as a customer-facing analytical expert, clearly communicating findings to non-technical audiences.
• Team Synergy: Partner with planning, operations, and carrier management teams for seamless cross-functional success.

Required Qualifications

To excel, bring these essential skills and experiences to the table:

• Proven hands-on experience with Oracle Transportation Management (OTM) and similar logistics tools.
• Advanced data analytics proficiency, including trend analysis and prescriptive insights.
• Track record in carrier scorecarding, KPI dashboards (e.g., Tableau, Power BI), and performance reporting.
• Familiarity with logistics KPIs: on-time performance, billing accuracy, claims management, compliance.
• Strong communication skills for QBRs and customer-facing SME interactions.
• Analytical mindset with attention to detail for data validation and corrective actions.
• Bachelor's degree in Supply Chain, Business Analytics, Logistics, or equivalent experience.
• 2+ years in carrier relations, transportation analytics, or supply chain operations.
• Collaborative team player comfortable in onsite, cross-functional settings.

Robert Half prioritizes candidates who thrive in data-centric roles and can translate numbers into business wins.

Why Join Us

Partner with Robert Half for unparalleled support in your career journey. This contract offers competitive pay (estimated $65,000-$75,000 annualized equivalent), weekly payouts, and a dedicated recruiter. Gain exposure to cutting-edge logistics tech, lead high-stakes QBRs, and position yourself as a carrier operations SME. Our client, a leader in supply chain innovation, provides a collaborative onsite environment in vibrant Suwanee, GA. With extensions likely, this could evolve into long-term stability. Apply now via Robert Half to secure your spot in this high-demand Carrier Relations Analyst role—optimized for SEO with keywords like OTM jobs, carrier analytics careers, and Suwanee logistics positions. Don't miss out on advancing your expertise in performance measurement and carrier management!