Client Services Support II - Careers at Robert Half
Robert Half
Client Services Support II - Careers at Robert Half
Job Description
About the Client Services Support II Role at Robert Half
Join Robert Half's dynamic IT support team in Troy, Michigan, as a Client Services Support II. This full-time position is perfect for tech-savvy professionals who thrive in fast-paced environments, delivering exceptional 'White Glove' IT support to executives and customers alike. Robert Half, a global leader in professional services, offers unparalleled opportunities for career growth in the heart of Michigan's automotive and tech hub. If you're passionate about MAC and PC support, inventory management, and cutting-edge conference room technologies like Microsoft Teams Rooms and Crestron systems, this role will challenge and reward you. With an estimated salary range of $55,000 - $75,000 annually, enjoy competitive compensation in Troy, MI's thriving job market.
Key Responsibilities
As a Client Services Support II, you'll be the frontline hero for IT needs. Interface directly with customers to resolve day-to-day issues, providing specialized MAC support that demands self-initiative and precise adherence to protocols. Expect to travel across sites, ensuring seamless operations everywhere. Maintain meticulous records of customer credit, monitor accounts proactively, and resolve inquiries swiftly to uphold service excellence. Deliver premium 'White Glove Support' to executive clients, contributing to process updates that streamline support workflows. Handle 2nd level MAC, PC, and infrastructure support while proactively identifying and escalating issues to minimize downtime. Balance multiple priorities, shift gears for urgent business needs, manage IT equipment and mobile device inventories, and support high-stakes conference rooms with Microsoft Teams and Crestron tech. Your role ensures a stable, efficient desk-side environment in a high-demand setting.
Required Qualifications
To excel, bring proven IT support experience, especially in MAC environments, complemented by PC and infrastructure knowledge. Strong customer service skills are essential for direct customer interactions and executive-level support. Demonstrate self-motivation, quick adaptability, and multitasking prowess to handle competing demands. Technical proficiency in Microsoft Teams Rooms, Crestron systems, and inventory tracking is crucial. Experience documenting issues, escalating requests, and improving processes will set you apart. A valid driver's license for site travel and familiarity with credit monitoring round out the ideal profile. Bachelor's degree in IT or related field preferred, but equivalent experience is valued. Robert Half seeks candidates ready to elevate IT support in Troy, Michigan.
Why Join Us at Robert Half?
Robert Half stands as an industry pioneer, connecting top talent with innovative opportunities. In Troy, MI, immerse yourself in a collaborative culture fostering professional development. Beyond competitive pay, benefit from comprehensive health coverage, 401(k) matching, generous PTO, and wellness programs. Access ongoing training in emerging tech like advanced AV systems and cloud support. Network globally while impacting local businesses in Michigan's tech corridor. This Client Services Support II role isn't just a job—it's a launchpad for your IT career with a company committed to your success. Apply now and transform support into strategic advantage. Keywords: MAC support jobs Troy MI, IT helpdesk careers, executive IT support Michigan, Robert Half employment.
Locations
- Troy, Michigan, United States
Salary
55,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MAC Supportintermediate
- PC Supportintermediate
- IT Infrastructure Supportintermediate
- Customer Serviceintermediate
- White Glove Executive Supportintermediate
- Inventory Managementintermediate
- Microsoft Teams Roomsintermediate
- Crestron Meeting Roomsintermediate
- Problem Solvingintermediate
- Process Improvementintermediate
Required Qualifications
- Experience providing day-to-day IT support directly interfacing with customers (experience)
- Proficiency in MAC support with self-initiative and ability to follow directions (experience)
- Ability to travel to different sites as needed (experience)
- Skills in maintaining accurate records of customer credit and resolving inquiries (experience)
- Experience monitoring customer accounts and taking appropriate actions (experience)
- Capability to provide 2nd level MAC, PC, and infrastructure support (experience)
- Proven ability to proactively identify, document, and escalate issues (experience)
- Strong multitasking skills to balance competing priorities and shift focus quickly (experience)
- Experience maintaining physical inventory of IT equipment and mobile devices (experience)
- Knowledge of supporting large conference rooms with Microsoft Teams and Crestron technologies (experience)
Responsibilities
- Interface directly with customers to provide day-to-day IT support
- Offer MAC support requiring self-initiative and ability to follow directions
- Travel to different sites as needed to provide support
- Maintain accurate record of customer credit and resolve customer inquiries
- Monitor customer accounts and take appropriate action
- Provide 'White Glove Support' for Executive members of the client base as needed
- Contribute to updating existing processes to streamline support per business requirements
- Provide 2nd level MAC support as well as PC and some infrastructure support
- Proactively identify, document, and escalate issues and requests to limit downtime
- Balance competing priorities and shift focus quickly in response to critical needs
- Maintain physical inventory of company IT equipment and mobile devices accurately
- Support large conference rooms/meetings including Microsoft Teams Rooms and Crestron
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Paid time off, holidays, and flexible scheduling
- general: Professional development and training opportunities
- general: Career growth within Robert Half's global network
- general: Employee assistance programs and wellness benefits
- general: Modern work environment with cutting-edge technology
Tags & Categories
Answer 10 quick questions to check your fit for Client Services Support II - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Client Services Support II - Careers at Robert Half
Robert Half
Client Services Support II - Careers at Robert Half
Job Description
About the Client Services Support II Role at Robert Half
Join Robert Half's dynamic IT support team in Troy, Michigan, as a Client Services Support II. This full-time position is perfect for tech-savvy professionals who thrive in fast-paced environments, delivering exceptional 'White Glove' IT support to executives and customers alike. Robert Half, a global leader in professional services, offers unparalleled opportunities for career growth in the heart of Michigan's automotive and tech hub. If you're passionate about MAC and PC support, inventory management, and cutting-edge conference room technologies like Microsoft Teams Rooms and Crestron systems, this role will challenge and reward you. With an estimated salary range of $55,000 - $75,000 annually, enjoy competitive compensation in Troy, MI's thriving job market.
Key Responsibilities
As a Client Services Support II, you'll be the frontline hero for IT needs. Interface directly with customers to resolve day-to-day issues, providing specialized MAC support that demands self-initiative and precise adherence to protocols. Expect to travel across sites, ensuring seamless operations everywhere. Maintain meticulous records of customer credit, monitor accounts proactively, and resolve inquiries swiftly to uphold service excellence. Deliver premium 'White Glove Support' to executive clients, contributing to process updates that streamline support workflows. Handle 2nd level MAC, PC, and infrastructure support while proactively identifying and escalating issues to minimize downtime. Balance multiple priorities, shift gears for urgent business needs, manage IT equipment and mobile device inventories, and support high-stakes conference rooms with Microsoft Teams and Crestron tech. Your role ensures a stable, efficient desk-side environment in a high-demand setting.
Required Qualifications
To excel, bring proven IT support experience, especially in MAC environments, complemented by PC and infrastructure knowledge. Strong customer service skills are essential for direct customer interactions and executive-level support. Demonstrate self-motivation, quick adaptability, and multitasking prowess to handle competing demands. Technical proficiency in Microsoft Teams Rooms, Crestron systems, and inventory tracking is crucial. Experience documenting issues, escalating requests, and improving processes will set you apart. A valid driver's license for site travel and familiarity with credit monitoring round out the ideal profile. Bachelor's degree in IT or related field preferred, but equivalent experience is valued. Robert Half seeks candidates ready to elevate IT support in Troy, Michigan.
Why Join Us at Robert Half?
Robert Half stands as an industry pioneer, connecting top talent with innovative opportunities. In Troy, MI, immerse yourself in a collaborative culture fostering professional development. Beyond competitive pay, benefit from comprehensive health coverage, 401(k) matching, generous PTO, and wellness programs. Access ongoing training in emerging tech like advanced AV systems and cloud support. Network globally while impacting local businesses in Michigan's tech corridor. This Client Services Support II role isn't just a job—it's a launchpad for your IT career with a company committed to your success. Apply now and transform support into strategic advantage. Keywords: MAC support jobs Troy MI, IT helpdesk careers, executive IT support Michigan, Robert Half employment.
Locations
- Troy, Michigan, United States
Salary
55,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MAC Supportintermediate
- PC Supportintermediate
- IT Infrastructure Supportintermediate
- Customer Serviceintermediate
- White Glove Executive Supportintermediate
- Inventory Managementintermediate
- Microsoft Teams Roomsintermediate
- Crestron Meeting Roomsintermediate
- Problem Solvingintermediate
- Process Improvementintermediate
Required Qualifications
- Experience providing day-to-day IT support directly interfacing with customers (experience)
- Proficiency in MAC support with self-initiative and ability to follow directions (experience)
- Ability to travel to different sites as needed (experience)
- Skills in maintaining accurate records of customer credit and resolving inquiries (experience)
- Experience monitoring customer accounts and taking appropriate actions (experience)
- Capability to provide 2nd level MAC, PC, and infrastructure support (experience)
- Proven ability to proactively identify, document, and escalate issues (experience)
- Strong multitasking skills to balance competing priorities and shift focus quickly (experience)
- Experience maintaining physical inventory of IT equipment and mobile devices (experience)
- Knowledge of supporting large conference rooms with Microsoft Teams and Crestron technologies (experience)
Responsibilities
- Interface directly with customers to provide day-to-day IT support
- Offer MAC support requiring self-initiative and ability to follow directions
- Travel to different sites as needed to provide support
- Maintain accurate record of customer credit and resolve customer inquiries
- Monitor customer accounts and take appropriate action
- Provide 'White Glove Support' for Executive members of the client base as needed
- Contribute to updating existing processes to streamline support per business requirements
- Provide 2nd level MAC support as well as PC and some infrastructure support
- Proactively identify, document, and escalate issues and requests to limit downtime
- Balance competing priorities and shift focus quickly in response to critical needs
- Maintain physical inventory of company IT equipment and mobile devices accurately
- Support large conference rooms/meetings including Microsoft Teams Rooms and Crestron
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Paid time off, holidays, and flexible scheduling
- general: Professional development and training opportunities
- general: Career growth within Robert Half's global network
- general: Employee assistance programs and wellness benefits
- general: Modern work environment with cutting-edge technology
Tags & Categories
Answer 10 quick questions to check your fit for Client Services Support II - Careers at Robert Half @ Robert Half.
Related Books and Jobs