About the Collections Specialist Role at Robert Half

Join Robert Half's dynamic team as a Collections Specialist in Henrico, Virginia, and play a pivotal role in recovering past-due payments for real estate and property taxes. This contract-to-permanent position in the detail-oriented services industry offers exceptional career growth opportunities, making it ideal for motivated professionals seeking stability and advancement. As a trusted leader in staffing and recruitment, Robert Half provides the perfect platform to leverage your collections expertise in a fast-paced, rewarding environment. If you're passionate about accounts receivable management, customer service excellence, and regulatory compliance, this Collections Specialist job in Henrico, VA is your next step toward long-term success.

In this role, you'll engage directly with individuals and businesses to resolve overdue accounts, ensuring smooth financial operations for our clients. Henrico, Virginia, known for its thriving business community and proximity to Richmond, offers a vibrant location for professionals in finance and collections. Robert Half's commitment to employee development means you'll receive top-tier training and support, positioning you for promotions within our network of opportunities across the United States.

Key Responsibilities

• Contact individuals and businesses via phone, email, and other channels to collect overdue payments specifically related to real estate and property taxes.
• Maintain meticulous records of all communications, payment arrangements, and account statuses using industry-standard software.
• Investigate account discrepancies, such as billing errors or disputes, and develop effective solutions to resolve payment issues promptly.
• Collaborate seamlessly with billing, accounting, and legal departments to ensure accurate account handling and minimize future discrepancies.
• Leverage call center operations to manage high volumes of inquiries, negotiate payment plans, and achieve collection targets.
• Adhere strictly to established collection processes, FDCPA regulations, and internal policies to maintain compliance and protect company interests.
• Deliver exceptional customer service by empathetically addressing client concerns, building rapport, and facilitating mutually beneficial payment resolutions.
• Prioritize and multitask across multiple accounts in a high-pressure, fast-paced environment while meeting daily and monthly KPIs.
• Identify complex or high-risk cases and escalate them to management with detailed documentation for advanced resolution.

These responsibilities ensure you'll stay engaged and challenged, honing skills in collections, negotiation, and customer relations daily.

Required Qualifications for Collections Specialist

To excel as a Collections Specialist at Robert Half in Henrico, VA, candidates should possess a blend of education, experience, and soft skills tailored to the demands of real estate tax recovery.

Education and Experience

• High school diploma or GED required; associate's or bachelor's degree in finance, business administration, or related field preferred.
• 1-2 years of proven experience in collections, accounts receivable, call center operations, or a similar role.
• Familiarity with real estate and property tax collections is highly desirable.

Essential Skills and Competencies

• Exceptional verbal and written communication skills for persuasive negotiations and professional interactions.
• Proficiency in Microsoft Office Suite, CRM systems, and collections software like CollectOne or similar tools.
• Strong analytical abilities to investigate discrepancies and resolve complex payment issues.
• Detail-oriented mindset with excellent organizational skills to manage high-volume accounts accurately.
• Ability to thrive in a fast-paced environment, prioritizing tasks and meeting tight deadlines.
• Knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Superior customer service orientation, with empathy and patience for diverse client interactions.
• Team player mindset for cross-departmental collaboration and problem-solving.

Robert Half values diversity and provides equal opportunity employment, welcoming applicants from all backgrounds who demonstrate these qualifications.

Why Join Robert Half as a Collections Specialist?

Choosing Robert Half means investing in your professional future. This contract-to-permanent role starts at a competitive $18/hour, with clear pathways to full-time status, salary increases, and career advancement. Benefit from our renowned training programs, supportive culture, and access to thousands of job opportunities nationwide. In Henrico, Virginia, enjoy a balanced lifestyle with low cost of living, excellent schools, and proximity to urban amenities in Richmond.

Robert Half stands out in the staffing industry for our 75+ years of excellence, matching top talent with rewarding roles. As a Collections Specialist, you'll contribute to meaningful financial recovery efforts while building a stable career. Apply today for this Collections Specialist position in Henrico, VA and discover why thousands trust Robert Half for their next career move. Keywords: collections jobs Henrico VA, accounts receivable careers, property tax recovery specialist, Robert Half jobs.