About the Collections Specialist Role at Robert Half

Robert Half is seeking a dedicated Collections Specialist to join our dynamic team in Rochester, New York. As a trusted leader in financial staffing and consulting, Robert Half provides exceptional career opportunities for professionals passionate about accounts receivable and customer service. This full-time position offers the chance to make a meaningful impact by managing customer accounts, recovering outstanding payments, and contributing to the financial health of our client organizations.

In this role, you'll be the frontline advocate for timely payments, using your communication expertise to build positive relationships while ensuring collections goals are met. Rochester, NY, known for its vibrant economy and innovation hub status, provides the perfect backdrop for this career opportunity. With competitive compensation around $19 per hour (approximately $39,000 - $45,000 annually), this position is ideal for motivated individuals looking to advance in finance and collections careers.

Why Collections Specialists Thrive at Robert Half

Robert Half's Collections Specialists enjoy a supportive environment with cutting-edge tools, ongoing training, and a focus on work-life balance. Our commitment to employee growth means you'll have access to certifications, leadership development, and networking with top finance professionals. Join a company ranked among Fortune's Most Admired Companies and start your journey toward long-term success in Rochester's thriving job market.

Key Responsibilities of the Collections Specialist

As a Collections Specialist, your day will be filled with purposeful tasks that directly influence cash flow and customer satisfaction. Here's what you'll do:

• Proactively contact customers through phone, email, and written correspondence to discuss overdue accounts and secure payments.
• Negotiate flexible payment arrangements tailored to customer situations while minimizing bad debt exposure.
• Maintain meticulous records of all interactions, promises to pay, and account statuses using CRM and accounting software.
• Analyze accounts receivable aging reports to prioritize high-risk accounts and optimize collection strategies.
• Investigate and resolve billing disputes, invoice discrepancies, and payment issues efficiently.
• Collaborate with internal teams including sales, accounting, and legal to prevent future delinquencies.
• Generate detailed collection reports and provide insights to management on portfolio performance and trends.
• Ensure all collection activities comply with FDCPA regulations and company policies.
• Escalate persistently delinquent accounts to senior collections staff or legal teams when necessary.
• Contribute to process improvements that enhance overall collections efficiency and recovery rates.

Required Qualifications and Skills

To excel as a Collections Specialist at Robert Half, you'll need a blend of technical skills, interpersonal abilities, and a results-driven mindset. Our ideal candidate possesses:

• High school diploma required; associate's or bachelor's degree in finance, business, or related field preferred.
• 1-2 years of experience in collections, accounts receivable, or customer service roles.
• Exceptional verbal and written communication skills for handling sensitive conversations professionally.
• Proven negotiation and persuasion abilities to secure payments without damaging customer relationships.
• Proficiency in Microsoft Office Suite, Excel for reporting, and collections software like GetPaid or similar CRM systems.
• Strong attention to detail and organizational skills to manage high-volume accounts accurately.
• Ability to multitask in a fast-paced environment while meeting daily and monthly collection targets.
• Positive attitude, resilience, and empathy when dealing with challenging customer situations.
• Familiarity with collections best practices, legal compliance (e.g., FDCPA), and skip-tracing techniques is a plus.

If you're detail-oriented, customer-focused, and thrive in goal-oriented settings, this role is your gateway to a rewarding career in finance.

Why Join Robert Half in Rochester, NY?

Robert Half offers more than just a job—it's a launchpad for your professional future. Enjoy a competitive salary, comprehensive benefits package including health insurance, 401(k) matching, PTO, and professional development. Our Rochester office fosters a collaborative culture with flexible scheduling options and opportunities for advancement into senior collections, credit management, or finance leadership roles.

Be part of a company that values diversity, innovation, and employee success. With Rochester's growing economy in healthcare, tech, and manufacturing, you'll position yourself for long-term stability. Apply today to discover why top talent chooses Robert Half for Collections Specialist careers—your next big opportunity awaits!