About the Collections Supervisor Role at Robert Half

Robert Half is seeking a dynamic and experienced Collections Supervisor to join our team in Pennsauken, New Jersey. This full-time position offers a competitive salary around $60,000 per year and is perfect for a seasoned professional with a passion for credit management, accounts receivable collections, and team leadership. As a Collections Supervisor, you will play a pivotal role in overseeing the daily operations of our collections team, ensuring timely recovery of outstanding accounts receivables while fostering a high-performance environment. Located in the heart of Pennsauken, NJ, this role provides the opportunity to work in a collaborative setting near Philadelphia, contributing to the financial health of our organization.

In this leadership position, you will assist in managing customer accounts, monitoring credit operations, and generating insightful reports on collections status. You will audit aging reports, train new hires, and deliver ongoing development to your team. Strong interdepartmental communication with sales, customer service, and billing teams is essential, as is your ability to resolve customer inquiries efficiently. Compliance with federal and state debt collection laws, such as the Fair Debt Collection Practices Act (FDCPA), is non-negotiable. If you thrive in fast-paced environments, possess excellent analytical skills, and have a proven track record in risk assessment and credit analysis, this Collections Supervisor job at Robert Half is your next career step.

Why Collections Supervisor at Robert Half?

Robert Half is a global leader in financial staffing and consulting, known for our commitment to excellence and employee growth. Joining us means access to cutting-edge tools, a supportive culture, and opportunities for advancement in collections management careers. Pennsauken, NJ offers a vibrant community with easy access to urban amenities, making it an ideal location for professionals seeking work-life balance.

Key Responsibilities

The Collections Supervisor role demands hands-on leadership and strategic oversight. Here are the primary duties:

• Oversee daily credit and collection activities to ensure smooth operations.
• Create and monitor departmental collection goals to drive performance.
• Direct targeted collection efforts on delinquent accounts.
• Verify customer payments and reconcile accounts accurately.
• Resolve complex or escalated collection issues with diplomacy.
• Negotiate favorable payment terms and schedules with clients.
• Develop and implement efficient collection procedures and policies.
• Recommend process improvements to boost collection effectiveness and reduce DSO (Days Sales Outstanding).
• Generate regular reports on collections status and audit aging reports for accuracy.
• Train new employees and provide ongoing coaching to enhance team skills.
• Maintain robust communication across sales, customer service, and billing departments.
• Ensure full compliance with all relevant federal and state debt collection regulations.

Required Qualifications

To succeed as our Collections Supervisor, candidates must demonstrate:

• Strong leadership skills with experience managing collections teams.
• Deep background in credit analysis, risk assessment, and accounts receivable.
• Excellent analytical abilities to handle aging reports and performance metrics.
• Proven ability to manage multiple priorities and meet tight deadlines.
• Exceptional negotiation and communication skills for customer interactions.
• Familiarity with ERP systems, Excel, and collections software.
• 3-5+ years in collections, credit management, or related fields.
• Bachelor's degree in Finance, Accounting, Business, or equivalent experience.
• Knowledge of FDCPA and other debt collection compliance standards.

We value candidates who are proactive, detail-oriented, and committed to continuous improvement in collections strategies.

Why Join Us at Robert Half?

At Robert Half, we invest in your success. Enjoy a salary of approximately $60,000, comprehensive benefits including health insurance, 401(k) matching, PTO, and professional development. Our Pennsauken, NJ office fosters innovation in financial services, with paths to senior roles in credit and collections. Be part of a company that values work-life balance, diversity, and excellence. Apply today for this rewarding Collections Supervisor position and elevate your career in Pennsauken, New Jersey!

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