Customer Experience Manager - Elevate Digital Journeys at Robert Half

Join Robert Half as a Customer Experience Manager in Franklin, Tennessee, and take ownership of digital customer experiences that drive engagement, conversions, and business growth. This 1-year contract-to-hire role offers a hybrid work model, requiring presence near key hubs in Boston, MA (02108), Nashville, TN (37067), or Charlotte, NC (28217) for two days onsite per week. With a competitive pay range of $40-42/hr (approximately $83,200-$87,360 annually based on 2080 hours), this position is ideal for CX professionals passionate about UX, analytics, and cross-functional collaboration.

About the Role

As a CX-driven Digital Product Manager, you'll be the voice of the customer, designing seamless digital journeys on the company website. This role blends product management, UX design, marketing campaign optimization, and data analytics to create experiences that delight users and fuel revenue. You'll apply user-centered design principles, map customer journeys, and leverage insights from tools like Medallia, Contentsquare, and Builder.io to eliminate friction and maximize impact.

Thriving at the intersection of customer needs and business goals, you'll partner with marketing, UX, engineering, and content teams to launch high-performing campaign pages, lead generation forms, and CMS-driven content. If you excel in turning data into decisions and aligning stakeholders around user-focused solutions, this Customer Experience Manager position at Robert Half offers the perfect platform to showcase your expertise in Franklin, TN, and surrounding hybrid hubs.

Key Responsibilities

In this dynamic role, your impact will be immediate and measurable:

• Own Digital Customer Journeys: Optimize end-to-end experiences across the website, from awareness to conversion.
• Champion UX Principles: Implement user-centered design to enhance engagement, satisfaction, and loyalty metrics.
• Leverage Data Insights: Dive into behavioral analytics and Medallia surveys to pinpoint pain points and growth opportunities.
• Cross-Functional Partnership: Collaborate with marketing, UX, engineering, and content teams to build and deploy campaign journeys, lead gen pages, and dynamic CMS experiences.
• Journey Mapping Mastery: Create detailed maps, extract actionable insights, and drive continuous improvements.
• Strategic Advisory: Translate complex data into clear recommendations, fostering stakeholder alignment on customer-first initiatives.
• Tool Proficiency: Utilize Contentsquare for session replays and heatmaps, Builder.io for visual editing, and other digital performance tools.
• Independent Execution: Lead projects autonomously while maintaining tight-knit team collaboration for seamless delivery.

Required Qualifications

To succeed, bring these essential skills and experiences:

• 5+ years in customer experience, digital product management, UX, or related fields.
• Proven track record optimizing website journeys and marketing campaigns for higher engagement and conversions.
• Advanced data analysis skills, including qualitative feedback from Medallia and behavioral tools like Contentsquare.
• Deep knowledge of UX/UI principles and user-centered design methodologies.
• Hands-on experience with Builder.io, CMS platforms, and digital analytics suites.
• Strong collaboration skills across marketing, engineering, design, and content teams.
• Strategic mindset for journey mapping and insight-driven decision-making.
• Excellent communication to influence stakeholders and drive consensus.
• Availability for hybrid schedule near specified hubs; local to Franklin, TN preferred.

Candidates with a bachelor's in marketing, design, business, or related field, plus relevant certifications (e.g., Google Analytics, CXPA), will stand out.

Why Join Us

Robert Half offers more than a job—it's a launchpad for your CX career. Enjoy contract-to-hire stability, competitive $40-42/hr pay, and a hybrid model balancing flexibility with collaboration. Work near vibrant hubs like Nashville's music scene, Boston's innovation ecosystem, or Charlotte's finance powerhouse.

Benefit from a supportive culture emphasizing innovation, professional development, and real impact on customer experiences. Network with top talent, access cutting-edge tools, and contribute to scalable digital transformations. SEO-optimized for growth, this role positions you at the forefront of customer-centric digital strategy.

With Franklin, TN's booming job market and proximity to major cities, this is your chance to blend passion for users with professional advancement. Apply now for Robert Half's Customer Experience Manager role and shape the future of digital interactions!