Customer Experience Specialist - Careers at Robert Half
Robert Half
Customer Experience Specialist - Careers at Robert Half
Job Description
About the Customer Experience Specialist Role
Join Robert Half's esteemed client in Cleveland, Tennessee, as a Customer Experience Specialist. This dynamic contract-to-permanent position offers a prime opportunity to become the trusted first point of contact for customers seeking service, maintenance, and repair solutions. Located in the heart of Cleveland, TN, you'll contribute to a team dedicated to exceptional service delivery, fostering long-term customer relationships and driving business success. As a key player in customer support, you'll handle inquiries with empathy, efficiency, and professionalism, ensuring every interaction enhances brand loyalty. Robert Half specializes in connecting top talent like you with rewarding careers in customer service, and this role exemplifies our commitment to contract-to-hire opportunities that lead to stable, full-time positions. If you're passionate about customer experience management, CRM proficiency, and making a tangible impact, this Cleveland, TN job is your next step.
Why This Role Stands Out in Cleveland, TN
Cleveland, Tennessee, offers an ideal backdrop for career growth with its thriving community, low cost of living, and proximity to Chattanooga's metropolitan amenities. Starting at $18.05 per hour, this position provides competitive compensation for entry-to-mid-level customer service professionals. With Robert Half's backing, you'll enjoy unparalleled support, from resume optimization to interview coaching, positioning you for permanent placement and advancement.
Key Responsibilities
As a Customer Experience Specialist, your days will be filled with meaningful tasks that directly impact customer satisfaction. You'll dive into high-volume call handling, swiftly addressing service-related inquiries and coordinating resolutions. Key duties include:
- Responding promptly to incoming customer calls about maintenance and repairs.
- Scheduling appointments and dispatching technicians for rapid issue resolution.
- Providing empathetic reassurance to alleviate customer concerns.
- Maintaining meticulous records through accurate data entry in CRM systems.
- Organizing service data via spreadsheets for seamless tracking.
- Conducting proactive follow-ups to confirm resolution and satisfaction.
- Supporting administrative functions to boost team productivity.
- Prioritizing urgent requests without compromising accuracy.
- Serving as a brand ambassador to cultivate loyalty.
- Leveraging office software for efficient interaction management.
These responsibilities demand a blend of technical savvy and interpersonal finesse, making you indispensable to operations in this fast-paced environment.
Required Qualifications
To excel as a Customer Experience Specialist with Robert Half in Cleveland, TN, bring the following:
- High school diploma (associate's degree preferred).
- 1-2 years in customer service or admin roles.
- Superior communication skills for phone and written interactions.
- Proficiency in CRM tools, Microsoft Excel, and office software.
- Exceptional organizational skills for multitasking under pressure.
- Demonstrated empathy and problem-solving in customer-facing scenarios.
- Attention to detail for precise record-keeping.
- Professional reliability and a positive attitude.
SEO-optimized skills like customer service excellence, appointment scheduling, and technician coordination are highly valued. No advanced degree required—your experience and enthusiasm will shine.
Why Join Us?
Partnering with Robert Half means more than a job; it's a launchpad for your career in Cleveland, Tennessee's customer service sector. This contract-to-permanent role offers stability, starting pay of $18.05/hour (equating to approximately $37,500 annually based on full-time hours), and pathways to full-time benefits like health insurance, 401(k), and paid time off upon conversion. Thrive in a supportive culture emphasizing work-life balance, professional development, and community involvement. Robert Half's national network provides exclusive job alerts, skill-building resources, and career counseling. In Cleveland, TN—known for its friendly vibe and outdoor recreation—you'll build lasting relationships while advancing professionally. Keywords: Customer Experience Specialist jobs Cleveland TN, Robert Half careers, contract-to-hire customer service roles. Apply today and elevate your career trajectory with us! (Word count: 812)
Locations
- Cleveland, Tennessee, United States
Salary
37,574 - 37,574 USD / yearly
35,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- CRM Toolsintermediate
- Appointment Schedulingintermediate
- Technician Dispatch Coordinationintermediate
- Data Entryintermediate
- Spreadsheet Managementintermediate
- Administrative Supportintermediate
- Follow-up Communicationintermediate
- Problem Resolutionintermediate
- Office Software Proficiencyintermediate
Required Qualifications
- High school diploma or equivalent required; associate's degree preferred (experience)
- 1-2 years of customer service or administrative experience (experience)
- Excellent verbal and written communication skills (experience)
- Strong organizational and multitasking abilities (experience)
- Proficiency in CRM systems and Microsoft Office Suite (experience)
- Ability to handle high-volume calls and urgent requests (experience)
- Empathetic and customer-focused mindset (experience)
- Attention to detail and accuracy in record-keeping (experience)
- Reliable and punctual with a professional demeanor (experience)
Responsibilities
- Respond to incoming customer calls and inquiries related to service, maintenance, and repair needs
- Schedule service appointments and coordinate technician dispatch to resolve customer issues swiftly
- Provide reassurance and resolve concerns to ensure a positive and seamless customer experience
- Accurately enter new customer accounts and update existing records in company systems
- Track and organize customer and service information using spreadsheets and other administrative tools
- Handle follow-up communication with customers to ensure their needs are fully addressed
- Assist with general administrative tasks to support team efficiency and organization
- Prioritize and manage urgent customer requests while maintaining attention to detail
- Act as a brand ambassador by delivering high-quality service that fosters loyalty and trust
- Utilize CRM tools and office software to manage customer interactions and maintain accurate records
Benefits
- general: Contract-to-permanent opportunity with potential for full-time employment
- general: Competitive hourly pay starting at $18.05
- general: Comprehensive training and ongoing professional development
- general: Supportive team environment with collaborative culture
- general: Opportunity for career growth within a leading service organization
- general: Modern office setting in vibrant Cleveland, TN community
- general: Flexible contract structure leading to stability
- general: Employee discounts and wellness programs through Robert Half network
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Specialist - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Customer Experience Specialist - Careers at Robert Half
Robert Half
Customer Experience Specialist - Careers at Robert Half
Job Description
About the Customer Experience Specialist Role
Join Robert Half's esteemed client in Cleveland, Tennessee, as a Customer Experience Specialist. This dynamic contract-to-permanent position offers a prime opportunity to become the trusted first point of contact for customers seeking service, maintenance, and repair solutions. Located in the heart of Cleveland, TN, you'll contribute to a team dedicated to exceptional service delivery, fostering long-term customer relationships and driving business success. As a key player in customer support, you'll handle inquiries with empathy, efficiency, and professionalism, ensuring every interaction enhances brand loyalty. Robert Half specializes in connecting top talent like you with rewarding careers in customer service, and this role exemplifies our commitment to contract-to-hire opportunities that lead to stable, full-time positions. If you're passionate about customer experience management, CRM proficiency, and making a tangible impact, this Cleveland, TN job is your next step.
Why This Role Stands Out in Cleveland, TN
Cleveland, Tennessee, offers an ideal backdrop for career growth with its thriving community, low cost of living, and proximity to Chattanooga's metropolitan amenities. Starting at $18.05 per hour, this position provides competitive compensation for entry-to-mid-level customer service professionals. With Robert Half's backing, you'll enjoy unparalleled support, from resume optimization to interview coaching, positioning you for permanent placement and advancement.
Key Responsibilities
As a Customer Experience Specialist, your days will be filled with meaningful tasks that directly impact customer satisfaction. You'll dive into high-volume call handling, swiftly addressing service-related inquiries and coordinating resolutions. Key duties include:
- Responding promptly to incoming customer calls about maintenance and repairs.
- Scheduling appointments and dispatching technicians for rapid issue resolution.
- Providing empathetic reassurance to alleviate customer concerns.
- Maintaining meticulous records through accurate data entry in CRM systems.
- Organizing service data via spreadsheets for seamless tracking.
- Conducting proactive follow-ups to confirm resolution and satisfaction.
- Supporting administrative functions to boost team productivity.
- Prioritizing urgent requests without compromising accuracy.
- Serving as a brand ambassador to cultivate loyalty.
- Leveraging office software for efficient interaction management.
These responsibilities demand a blend of technical savvy and interpersonal finesse, making you indispensable to operations in this fast-paced environment.
Required Qualifications
To excel as a Customer Experience Specialist with Robert Half in Cleveland, TN, bring the following:
- High school diploma (associate's degree preferred).
- 1-2 years in customer service or admin roles.
- Superior communication skills for phone and written interactions.
- Proficiency in CRM tools, Microsoft Excel, and office software.
- Exceptional organizational skills for multitasking under pressure.
- Demonstrated empathy and problem-solving in customer-facing scenarios.
- Attention to detail for precise record-keeping.
- Professional reliability and a positive attitude.
SEO-optimized skills like customer service excellence, appointment scheduling, and technician coordination are highly valued. No advanced degree required—your experience and enthusiasm will shine.
Why Join Us?
Partnering with Robert Half means more than a job; it's a launchpad for your career in Cleveland, Tennessee's customer service sector. This contract-to-permanent role offers stability, starting pay of $18.05/hour (equating to approximately $37,500 annually based on full-time hours), and pathways to full-time benefits like health insurance, 401(k), and paid time off upon conversion. Thrive in a supportive culture emphasizing work-life balance, professional development, and community involvement. Robert Half's national network provides exclusive job alerts, skill-building resources, and career counseling. In Cleveland, TN—known for its friendly vibe and outdoor recreation—you'll build lasting relationships while advancing professionally. Keywords: Customer Experience Specialist jobs Cleveland TN, Robert Half careers, contract-to-hire customer service roles. Apply today and elevate your career trajectory with us! (Word count: 812)
Locations
- Cleveland, Tennessee, United States
Salary
37,574 - 37,574 USD / yearly
35,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- CRM Toolsintermediate
- Appointment Schedulingintermediate
- Technician Dispatch Coordinationintermediate
- Data Entryintermediate
- Spreadsheet Managementintermediate
- Administrative Supportintermediate
- Follow-up Communicationintermediate
- Problem Resolutionintermediate
- Office Software Proficiencyintermediate
Required Qualifications
- High school diploma or equivalent required; associate's degree preferred (experience)
- 1-2 years of customer service or administrative experience (experience)
- Excellent verbal and written communication skills (experience)
- Strong organizational and multitasking abilities (experience)
- Proficiency in CRM systems and Microsoft Office Suite (experience)
- Ability to handle high-volume calls and urgent requests (experience)
- Empathetic and customer-focused mindset (experience)
- Attention to detail and accuracy in record-keeping (experience)
- Reliable and punctual with a professional demeanor (experience)
Responsibilities
- Respond to incoming customer calls and inquiries related to service, maintenance, and repair needs
- Schedule service appointments and coordinate technician dispatch to resolve customer issues swiftly
- Provide reassurance and resolve concerns to ensure a positive and seamless customer experience
- Accurately enter new customer accounts and update existing records in company systems
- Track and organize customer and service information using spreadsheets and other administrative tools
- Handle follow-up communication with customers to ensure their needs are fully addressed
- Assist with general administrative tasks to support team efficiency and organization
- Prioritize and manage urgent customer requests while maintaining attention to detail
- Act as a brand ambassador by delivering high-quality service that fosters loyalty and trust
- Utilize CRM tools and office software to manage customer interactions and maintain accurate records
Benefits
- general: Contract-to-permanent opportunity with potential for full-time employment
- general: Competitive hourly pay starting at $18.05
- general: Comprehensive training and ongoing professional development
- general: Supportive team environment with collaborative culture
- general: Opportunity for career growth within a leading service organization
- general: Modern office setting in vibrant Cleveland, TN community
- general: Flexible contract structure leading to stability
- general: Employee discounts and wellness programs through Robert Half network
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Specialist - Careers at Robert Half @ Robert Half.
Related Books and Jobs