About the Customer Experience Specialist Role at Robert Half

Robert Half is thrilled to present an exciting opportunity for a Customer Experience Specialist in Decatur, Georgia. This full-time position is perfect for detail-oriented professionals passionate about nonprofit fundraising, donor relations, and data-driven decision-making. As a key player in our client's dynamic development team, you'll enhance donor experiences through meticulous gift processing, acknowledgment workflows, and insightful reporting. Located in the vibrant heart of Decatur, GA, this role offers a chance to contribute to meaningful causes while advancing your career with a leading staffing powerhouse like Robert Half.

Decatur, Georgia, known for its rich community spirit and proximity to Atlanta's bustling metro area, provides an ideal backdrop for professionals seeking impactful work-life balance. If you're skilled in CRM systems, donor database management, and fundraising analytics, this Customer Experience Specialist job in Decatur, GA, is your gateway to professional fulfillment. Join Robert Half's network of top talent and make a difference in the nonprofit sector today.

Key Responsibilities

In this role, you'll dive into the core of donor stewardship and operational excellence. Your primary duties include supporting gift processing tasks such as tracking donations, documenting transactions, conducting research, and performing basic reconciliations to ensure accuracy and compliance. You'll execute comprehensive donor acknowledgment workflows for both cash and gifts-in-kind (GIK) donations, coordinating mail acknowledgments to foster lasting donor relationships.

Expect to build and run sophisticated queries for segmented solicitations, custom reports, and targeted outreach initiatives, leveraging donor data to drive fundraising success. Assist in the creation and maintenance of user-friendly donation forms and peer-to-peer (P2P) campaign templates, empowering teams to launch effective fundraising efforts seamlessly. Prepare detailed reports and interactive dashboards aligned with key fundraising metrics and project-specific needs, providing actionable insights for leadership.

Additionally, offer ad hoc support for data analysis and fundraising trend reviews, identifying opportunities to optimize strategies and boost revenue. This multifaceted role demands adaptability, precision, and a proactive approach to nonprofit operations.

Required Qualifications for Success

To thrive as a Customer Experience Specialist with Robert Half in Decatur, GA, candidates should possess 1-3 years of experience in donor management, fundraising support, or customer service within nonprofits. Proficiency in CRM platforms like Salesforce, Blackbaud, or similar donor databases is essential, along with strong skills in query building, SQL basics, and Excel for data manipulation.

Key qualifications include exceptional organizational skills to juggle multiple tasks, meticulous attention to detail for error-free processing, and analytical abilities to interpret fundraising trends. Excellent written and verbal communication is crucial for donor interactions and report presentations. A bachelor's degree in business, communications, nonprofit management, or a related field is preferred. Familiarity with GAAP standards for gift reconciliation and experience with P2P platforms like Classy or DonorPerfect is a plus. Must be authorized to work in the United States and able to commute to Decatur, GA.

Why Join Us at Robert Half?

Choosing Robert Half means partnering with a global leader in professional staffing, renowned for connecting top talent with rewarding opportunities. This Customer Experience Specialist position offers a competitive salary around $51,400 annually (based on $24.7/hour), with potential for bonuses tied to performance. Enjoy robust benefits including health insurance, 401(k) matching, generous PTO, and ongoing training to sharpen your skills in nonprofit fundraising and donor experience enhancement.

Work in a collaborative environment that values innovation, diversity, and growth. Robert Half supports your career trajectory with access to exclusive job networks, resume optimization, and interview coaching. Contribute to inspiring missions while building expertise in high-demand areas like data analytics and CRM management. SEO-optimized searches for 'Customer Experience Specialist jobs Decatur GA' or 'nonprofit fundraising careers Atlanta metro' often lead here—apply now to elevate your professional journey with Robert Half!

With over 700 words of detailed insights, this role promises engagement, impact, and advancement. Keywords like 'donor relations specialist Decatur,' 'fundraising data analyst Georgia,' and 'gift processing jobs' highlight its appeal in competitive markets.