About the Role

Join Robert Half as a Customer Experience Specialist in the heart of Houston, Texas, and become a pivotal part of delivering outstanding client service in the dynamic insurance and benefits sector. This long-term contract position offers a unique opportunity to make a tangible impact on client satisfaction while collaborating with diverse internal teams. At Robert Half, a global leader in professional staffing and consulting, you'll thrive in an environment that values innovation, efficiency, and client-centric solutions. Whether you're educating clients on complex benefit plans, resolving billing disputes, or driving process improvements, your contributions will directly enhance operational excellence and foster lasting client relationships.

The role demands a proactive professional passionate about customer success. You'll handle inquiries with precision, ensuring every interaction reinforces Robert Half's reputation for reliability and expertise. Located in Houston, TX – a bustling hub for energy, healthcare, and finance industries – this position aligns perfectly with the city's vibrant professional landscape, offering networking opportunities and career growth potential through Robert Half's extensive network.

Key Responsibilities

Client Education and Support

• Educate clients comprehensively on company policies, processes, and online services, empowering them to navigate benefit plans seamlessly and reducing future inquiries.

Inquiry Management

• Respond promptly and professionally to client inquiries related to coverage, billing, underwriting, claims, and other benefit plan aspects, maintaining high service standards.

Cross-Functional Collaboration

• Partner closely with billing, claims, and underwriting teams to diagnose and resolve issues swiftly, ensuring minimal disruption to client operations.

Process Optimization

• Stay abreast of all service activities to deliver accurate, real-time updates; identify internal process or technology bottlenecks affecting customer experience and spearhead solutions.

Project Participation

• Engage in company-wide projects and committees focused on service enhancement, knowledge dissemination, and operational efficiency.

Administrative Excellence

• Perform precise data entry for new producer setups in core systems, streamlining onboarding and supporting business growth.

Relationship Building

• Embody the company's professional ethos by cultivating strong, trust-based relationships with clients through consistent, empathetic communication.

Query Prioritization

• Aid in strategizing and prioritizing customer queries to meet stringent responsiveness SLAs, upholding commitments to excellence.

Required Qualifications

To excel as a Customer Experience Specialist at Robert Half, candidates should possess:

• Proven experience in customer service, preferably within insurance, benefits administration, or financial services.
• Exceptional verbal and written communication skills for clear client interactions.
• Strong analytical abilities to pinpoint process gaps and propose actionable improvements.
• Familiarity with billing, claims, underwriting, and benefit plan terminologies.
• Technical proficiency in CRM systems, data entry tools, and online service platforms.
• Collaborative mindset with experience working across departments.
• Organizational prowess for managing high-volume inquiries and priorities.
• Bachelor's degree in Business, Communications, or a related field preferred; equivalent experience considered.
• Availability for a long-term contract in Houston, Texas.

Robert Half prioritizes candidates who demonstrate a client-first attitude, adaptability, and a commitment to continuous learning in a fast-paced environment.

Why Join Us

Robert Half offers more than just a job – it's a gateway to professional fulfillment in Houston's thriving job market. Enjoy a competitive salary context of $19.79/hour (approximately $41,159 annually based on full-time hours), reflecting market rates for skilled specialists in Texas. As a long-term contract role, it provides stability without long-term commitment pressures, ideal for building expertise.

Benefit from Robert Half's renowned training programs, exposure to Fortune 500 clients, and a supportive culture that champions work-life balance. Houston's location adds appeal with its world-class amenities, diverse economy, and proximity to major airports for travel opportunities. Advance your career in customer experience management, potentially transitioning to permanent roles through our vast network. Join a team dedicated to excellence, where your skills in client advocacy and process innovation will shine. Apply today and elevate customer experiences with Robert Half!

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