About the Customer Experience Specialist Role

Join a dynamic, growing manufacturing company in Linthicum, Maryland, as a Customer Experience Specialist. This full-time position offers an exciting opportunity to be the frontline ambassador for customer satisfaction in a fast-paced manufacturing environment. At Robert Half, we're proud to partner with this innovative firm to find top talent who thrives in delivering exceptional service. As a Customer Experience Specialist, you'll play a pivotal role in ensuring seamless interactions from order placement to delivery fulfillment. If you have a passion for helping customers, expertise in ERP systems, and a knack for problem-solving, this role is your chance to shine. Located near Baltimore, this position supports a company that's expanding rapidly, offering stability and growth in the heart of Maryland's industrial hub.

Why This Role Stands Out

In today's competitive manufacturing landscape, customer experience is king. This isn't just a job—it's a career-launching opportunity where your skills directly impact business success. With a focus on order management, issue resolution, and proactive communication, you'll contribute to building lasting customer relationships. Robert Half clients value professionals who can handle high-volume inquiries while maintaining accuracy and empathy. Perfect for those with customer service backgrounds in logistics, manufacturing, or retail, this role promises variety, challenge, and recognition.

Key Responsibilities

The Customer Experience Specialist is responsible for a wide range of customer-facing and operational tasks. Here's what your day-to-day will look like:

• Accurately enter and process customer orders using advanced ERP systems, ensuring all details are captured correctly for timely fulfillment.
• Handle pricing inquiries, providing quotes, adjustments, and updates to maintain transparency and trust with clients.
• Track deliveries in real-time and proactively update customers on shipment status, ETAs, and any potential delays.
• Resolve customer issues, questions, and concerns efficiently, escalating complex matters to appropriate teams when needed.
• Manage inbound phone calls with professionalism, delivering clear information on order status and solutions.
• Collaborate with sales, production, and logistics teams to ensure a unified customer experience.
• Maintain meticulous records of interactions, orders, and resolutions to support continuous improvement.
• Identify opportunities to upsell or enhance customer satisfaction through personalized service.

These responsibilities demand a blend of technical proficiency and interpersonal skills, making it ideal for detail-oriented professionals.

Required Qualifications

To succeed in this Customer Experience Specialist position, candidates must bring:

• Proven prior experience working in ERP systems such as SAP, Oracle, or similar platforms—essential for efficient order processing.
• Strong customer service aptitude with a track record of handling inquiries via phone and email.
• Excellent verbal and written communication skills to convey complex information simply.
• Ability to multitask in a fast-paced environment, managing multiple customer interactions simultaneously.
• Problem-solving prowess to address delivery issues, pricing discrepancies, and order status queries swiftly.
• High attention to detail to minimize errors in data entry and tracking.
• Familiarity with manufacturing processes is a plus, though not required.
• Proficiency in Microsoft Office Suite, particularly Excel for reporting.
• High school diploma required; associate's or bachelor's degree in business, communications, or related field preferred.

Robert Half specializes in matching qualified candidates like you with roles that leverage your expertise. If you meet these qualifications, apply today!

Why Join Us?

Working with this growing manufacturing company through Robert Half means more than just a paycheck—it's about building a future. Enjoy a competitive salary estimated at $43,680 - $65,520 annually (based on $21/hour), with room for growth based on performance. Our client offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and professional development programs. Located in Linthicum, MD, you'll benefit from a short commute, proximity to BWI Airport, and a vibrant community. Robert Half provides expert career guidance, resume support, and access to exclusive job opportunities. This is your chance to advance in customer experience within manufacturing. SEO keywords: Customer Experience Specialist jobs Linthicum MD, ERP customer service careers, order management roles Maryland, Robert Half manufacturing jobs. Join a team that's redefining customer service excellence—apply now and elevate your career!