About the Customer Experience Specialist Role at Robert Half

Robert Half, a leading talent solutions and staffing firm, is excited to partner with a premier client organization in Northampton, Pennsylvania, to find a dynamic Customer Experience Specialist. This full-time position offers an exceptional opportunity for service-oriented professionals who excel in creating memorable customer interactions. Located in the heart of Northampton, PA, this role is perfect for individuals passionate about problem-solving, fostering relationships, and driving customer satisfaction in a supportive team environment. As a Customer Experience Specialist, you'll be the friendly voice and digital touchpoint that turns everyday inquiries into lasting loyalty, contributing to the client's success while advancing your career with Robert Half's renowned support.

Northampton, Pennsylvania, nestled in the Lehigh Valley region, provides an ideal backdrop for professional growth with its blend of suburban charm, access to major highways, and proximity to vibrant cities like Allentown and Bethlehem. Join a company committed to excellence in customer service, where your skills in communication and empathy will shine. Robert Half's expertise in matching top talent with rewarding roles ensures you'll have the tools and backing to thrive from day one.

Key Responsibilities

In this customer-facing role, you'll handle a variety of tasks designed to enhance the customer journey. Your daily responsibilities include serving as the primary contact for inquiries through multiple channels such as phone, email, live chat, and ticketing systems. You'll deliver timely, accurate resolutions to customer concerns, processing orders, managing returns, updating accounts, and fulfilling service requests efficiently.

Expect to document all interactions meticulously in CRM platforms, ensuring seamless record-keeping. Proactively spot opportunities to boost satisfaction, collaborate with cross-functional teams on complex escalations, and support onboarding with product education and troubleshooting. You'll also provide valuable feedback to refine processes, workflows, and service delivery, all while upholding the highest standards of professionalism and empathy. This role demands adaptability in a fast-paced setting, where your contributions directly impact customer retention and business growth.

Required Qualifications for Success

To excel as a Customer Experience Specialist with Robert Half in Northampton, PA, candidates should possess a high school diploma or equivalent, with an associate's or bachelor's degree in business, communications, or a related field being highly advantageous. Prior experience of 1-2 years in customer service, call center operations, or a similar role is essential. Proficiency in CRM tools like Salesforce, Zendesk, or similar systems is required, alongside strong computer skills including Microsoft Office Suite.

Key soft skills include exceptional verbal and written communication, active listening, and the ability to empathize with diverse customers. Problem-solving prowess, attention to detail, and multitasking in high-volume environments are non-negotiable. A professional demeanor, positive attitude, and eagerness to contribute to process improvements will set you apart. Experience with order processing, returns handling, and basic troubleshooting is a plus. Robert Half values candidates who are reliable, team players, and committed to delivering outstanding service.

Why Join Us? Benefits and Career Growth

Partnering with Robert Half means more than just a job—it's a launchpad for your career. Enjoy competitive compensation starting at $19 per hour (approximately $39,520 annually based on full-time hours), with weekly paychecks for financial stability. Our benefits package includes access to comprehensive health, dental, and vision insurance, a 401(k) plan with employer matching, paid time off, and holidays.

Robert Half offers unparalleled professional development through training programs, skill-building workshops, and networking within our extensive client portfolio. Many placements lead to full-time opportunities with clients, providing long-term stability. Work in a collaborative culture that prioritizes work-life balance, employee recognition, and continuous improvement. By joining us in Northampton, PA, you'll be part of a team dedicated to excellence, with SEO-optimized career paths in customer experience, support, and beyond. Keywords like 'customer service jobs Northampton PA,' 'CRM specialist careers,' and 'Robert Half staffing opportunities' highlight why this role stands out in the Lehigh Valley job market.

Don't miss this chance to elevate your career. Apply today through Robert Half and experience the difference of working with the industry's best!